Milan Eye Center

Milan Eye Center has a great team working with them. Every point of contact was not only professional but personable as well. I had an allergic reaction in my eye and I called in and got an appointment that worked for me. When I got there, the receptionist was really sweet and helped me with my paper work. The medical assistant made me feel at ease with her humor and concern. Finally, Dr. Vira took his time to listen to my story and my concerns. He did a thorough (and not rushed) eye exam and let me know that my eye will heal and things will be back to normal (always good to hear this reassurance). This place is great for any eye treatment because they do everything they can to make you feel comfortable and at ease.

The staff was excellent! Super friendly! And they even sent me a Happy Birthday email! Adorable!

I’m beyond impressed with the level of service and care both of my parents received during their visits to the Milan Eye Center. Not only did Dr. Patel see them on time (a rarity nowadays), but he listened to their concerns and didn’t rush the appointment. Dr. Patel is a thought leader in his field, yet he treats each of his patients the way he would a close family member. While I’m sure they are are great doctors all over Atlanta, my parents wholeheartedly recommend the Milan Eye Center. This is a place where your eye health is looked at in a greater context, you’re seen by some of the best doctors in the field, and you have the space to ask questions and be heard.

Everything went so fast after the exam. Talked with Doc about all the problems associated with my potential surgery — and there appear to be several. Headed out thinking I wanted to do some research about my conditions on line. At front desk I with scheduled the next week to meet with someone to discuss surgery. When I got home and my pupils returned to normal, I reviewed the paperwork for the next appt. Turns out that apt was to schedule surgery and I was to pay my share at that time — wow that was quick! Decided to hold off until I can absorb all the info and do some research on my own. The «lady» in the billing department needs an attitude adjustment before dealing with patients. So, guess Milan is not the place for me.

This is the last day of 2014 — a very long year for me. Around this time last year, I received cataract surgery for both eyes from Dr. Patel. However, I regret to say that this was the start of a year-​long nightmare, a nightmare which I fear may continue indefinitely.
Prior to the surgery, my nearsightedness was perfect, but my farsightedness needed some correction for driving in the night with the halo from oncoming car headlights even wearing driving glasses. I also had a minor dry-​eye problem.
During the consultation, Dr. Patel said the cataract surgery was not imminently necessary, but undergoing this procedure at an early age would be beneficial. He mentioned that the surgery will help me achieve ²⁰⁄₂₀ vision for my farsightedness, and would also reduce the ‘halo’ problem, but I would need reading glasses. He strongly recommended the surgery for both eyes, saying one eye surgery is very rare.
The surgery was performed in his clinic on each eye on two separate days within 5 days apart. Each surgery took about 15 – 20 minutes. The following day after each surgery, he examined my eye and said the surgery went ‘perfect’ with ²⁰⁄₂₀ vision, and gave me two thumbs up. I felt encouraged.
However, about a month later when I completed the healing process that involved taking multiple eye-​drops, I started to feel some pain and itching on both eyes along with a headache. I visited Dr. Patel’s office for a followup examination. But he said nothing was wrong. I was very concerned and asked several more questions. But Dr. Patel’s smiling face suddenly changed to a stern face and he declared: «It’s done. You must live with it.»
Several days later I visited a different eye doctor to get a vision test for confirmation. I was surprised to find out a considerable difference from Dr. Patel’s. It was not ²⁰⁄₂₀. In addition, this doctor said I would need driving glasses.
From that moment, I lost trust in Dr. Patel’s integrity and honesty. I then started searching for other ophthalmologist in my area. It was an agonizing and frustrating process with ongoing symptoms of pain, itching, and headaches. In addition, I was bothered by numerous floaters in both of my eyes as soon as I opened them.
Then one day I received a statement from the insurance company for the surgery cost. The total came out to $ 58,320, which is $ 29,160 average per eye! I surveyed various websites to find out that the average cost in Atlanta area is $ 3,000-$ 4,000 for the type of my cataract surgery. This means Dr. Patel charged 7 – 10 times more than average. I was so disturbed and curious that I sent a certified mail in June to Dr. Patel regarding the justification for the cost. He never replied.
Since my cataract procedures, I have made at least 6 visits to three different eye doctors. Overall, my eye condition and eyesight have gotten worse. Now I wear two pairs of glasses (reading and driving) instead of one before. My dry-​eye problem has become more exacerbated. The night vision and ‘halo’ problem have worsened. I even received plastic surgery (YAGER) which improved the eyesight somewhat but not to ²⁰⁄₂₀ as Dr. Patel proudly stated.
During this past year I felt miserable and wasted lots of time & resources. My efficiency at my workplace has declined as a result of my worsened eye condition, and I also lost a promising job opportunity in a foreign country.
My message to consumers — Please open your eyes wide when choosing your doctor. Otherwise, you can get burned badly with lasting negative consequences.

My mother in law just had procedure done with Dr. Patel recently.
She had nothing but praise for the doctor and the staff at the office.

I had PRK corrective eye surgery in July of 2014. Dr. Patel and all of the staff were exceptional. I am seeing ²⁰⁄₂₀ now and am having no issues with dryness or discomfort. I can see details I havent seen in 10+ years. Thanks Dr. Patel and Milan eye center for giving me my vision back!

I had LASIK surgery with Dr. Patel and could not be happier! The whole team at the eye center were very kind and helpful before and after my LASIK procedure. To be honest I was very nervous before going in. I have always been kind of a wuss about having my eyes messed with, but with Dr. Patel taking time to show me what the procedure consisted of really helped put my mind at ease. He also allowed me to stay a bit longer after my surgery was complete just to make sure I feeling okay. By the next day I had ²⁰⁄₁₅ vision and had never seen so crisply, and clearly! I am so happy I chose the Milan Eye Center and Dr. Patel! Thanks again!!!

After a bad experience at this practice, I have received care and concern about my appointment. I spoke to Shai, their lead technician, who also was the person who triaged me. She was wonderful! I even received a personal note from Dr. Borgnini, which I truly appreciated. If my eye does not improve this week, I will see Dr. Patel, and give their practice another try. But if not, I have to say that I truly appreciate their efforts to make me feel better about the experience there.

The doctors and staff at Milan Eye Center are very knowledgeable, professional, and friendly. They are very accommodating to your needs. If you are having a specific problem, they really stay with you and follow you closely until it is resolved. I highly recommend Milan Eye Center!