Northside Urgent Care and Family Medicine

Horrible customer service. Don’t go there unless you have no other choice. The doctor is only there one day a week!

My wife was really sick tonight. They said she needed antibiotics and they would email the prescription to her pharmacy. She left and drove to the pharmacy. They never received the prescription so she called urgent care and now they are closed for the night. They never sent the prescription as they committed they would. The on call service said there was nothing they could do and for my wife to go to the ER. Really!!! Ridiculous. You can’t count on people to do anything. Will NEVER go back here.

The doctor was great attentive and thorough. Had to go here due to poison ivy rash and from out of town. The lobby staff was rude, condescending and lazy. Unable to help w locating a pharmacy I use. They faxed a copy of prescription to a Walgreens I designated. Walgreens asked them to refax. They told them to get prescription from me when I showed up. When I showed up after waiting a reasonable time. I wound up waiting for the prescription to be filled. Waste of 2 hours. 2^nd time I’ve had to use this facility there will not e a 3^rd will locate other alternatives! Overall i feel this isn’t a very service oriented facility. There has to be better in the area!

I had to wait approximately 30 minutes before being called back (which wasn’t bad). Upon going to the back, I had to wait another 30 minutes before the doctor came in. Then, I had some blood work taken and stool samples collected. I must admit that the Dr. was extremely thorough and was happy with her (although I think she was just a visiting Dr.) A few days later, I called to receive my lab work because nobody called me (please note that I left several messages at the nurses station) and they told me my blood work was fine but that my stool sample was lost. I couldn’t believe what I was hearing since the main reason I went in was because of severe stomach issues. Unfortunately, I didn’t have time to go back in to give another sample before I left the country for vacation. Since the Dr. gave me antibiotics, I took those and my symptoms were slightly improving. Upon my return to the U.S., I noticed that the lab had billed my insurance for stool samples. When I called and spoke with a nurse, they assured me it wasn’t tested because it was lost. I reported this to my insurance because it specifically said stool samples, parasite testing, etc. on my EOB.
After speaking with the nurse, he asked if my symptoms were better and I said not completely. He told me to come in and grab a stool collector kit and drop off another sample for testing. I did just that and dropped it off on my lunch on a Friday afternoon. I called Monday and Tuesday to see if results had come back and no call returned. I finally called again after work on Wednesday and had to tell the receptionist to find me a nurse because nobody is calling me back. I was finally able to speak with a nurse after I made such an ordeal about it and the nurse advised that my results came back Saturday. I asked why nobody called me and she said it looked like someone had. I had NO missed calls and NO voicemails from the facility. Luckily, all my tests were normal but I still worried all weekend, which could have been prevented had a nurse called me with the results.
Do yourselves a favor and avoid this urgent care, if possible. Other than the Dr. being thorough, nobody else in the facility was.
Bobbie B.

Very efficient practice. Caring medical staff. My entire family has been here over the years. I would only recommend this urgent care to anyone in the area!

I refuse to go here ever again because every time I have been to this location I ended up waiting forever. Don’t try to talk to the ladies at the front questions because all you will get is an eye roll and rude response.

Went here for urgent care after falling and hurting ankle/​lacerating knee. Since it was close to closing time, I called ahead and the receptionist said that as long as I was there before closing time, they would see me. I arrived 10 mins before the posted closing and was told not to come in. I told the gal (as she was shooing me out) that I had called before coming. She said ‘hold on’, shut the door, and had a discussion with someone inside. I thought she would at least return and say ‘sorry, we shut down the equipment etc…’. Nope! She only told me ‘we already treated 91 patients today’ and ‘there is another urgent care down the road’ (but didn’t disclose name or location), before locking the doors and walking away. She didn’t even acknowledge me. I ended up going to the ER and was diagnosed with a broken ankle. Guess I was probably better off there. The staff at this urgent care seems uncaring and unprofessional. I will never return here.

The common practice seems to be they demand to hold your credit or debit card, until your appt is over. Ummmm NO! That’s after she (nurse Jackie, the front desk hag) «politely» demanded my co-​pay as if I was some kind of delinquent who might skip out on her.
Seriously considered leaving if my knee weren’t in such pain.
Then she demanded I go sit down to fill out paperwork. My knee hurts to bend so standing with weight on the other knee feels better. She had attitude when I explained this to her. WTF I’m in pain can I get a little understanding? LShe asked me to stand to the side, I refused. Nurse Jackie constantly complained how she was «all alone» on this day and how «busy» she was. Honestly the 45 minutes I waited only 3 people showed up and the only person rushing her was herself. She was a bit short with everyone who came in and kept exclaiming how she was «all alone».
In the real world we’ve all had days when we have to carry the load and things are hectic. This climbing on the cross didn’t impress me.
On the plus side. The nurse and PA who saw me had an excellent bedside manor. They were efficient and although they ultimately did nothing for my knee I’m sure they will bill my insurance for something.
The X-​ray tech was a bit snotty. I asked for the step stool in the corner and she barked «no» and proceeded to look for… wait for it… the g*d damn step stool in the corner.
Maybe it’s management. Do y’all mistreat your workers? WTF!!!
Maybe its a mean old southern lady thing. Who knows. The only sure thing is I won’t be returning.

Expect to spend at least half of your day waiting to be seen. Walked out after waiting almost 2hours.

Great Urgent Care Center. Just make sure to get there around 9:45 on Sunday mornings if you want to get seen by noon. They excellent communication skils and we enjoy the doctors and nurse practionioners. Do a great job communicating with our primary doctor. During the week, they take appointments, which is awesome. For smaller children, we take them down to the Children’s on Mansell, but for adults this place is awesome.