Paw Spa Resort

Have taken my dog here twice for a bath and have been very pleased. The staff has been very courteous and friendly. Will be back.

I have a miniature pinscher that I bring here here 3 times a year while on vacation with my family. My dog is well taken care of by the wonderful staff here at Paw Spa. Sometimes I wonder if my dog would rather be here than at home. Staff are professional and always have smiles. Thanks for having such a wonderful company.

Update: the owner has finally decided to refund us for what happened and pay our vet bill. I now have a lot more respect for this business, they were very apologetic

PLEASE DO NOT TAKE YOUR PETS HERE!!!
My furrbaby and I had a HORRIBLE experience here today.
I had been taking her there for almost a year when Cassie was doing it.
I had a few minor mishaps with people in the front trying to charge the wrong amount and they let a new guy bathe her once and he didn’t clean around her eyes.
They let people who are not properly trained handle your dog.
I am very picky about who grooms my dog because she has severe allergies and gets very nervous.
She had taken a liking to Cassie so I was obviously nervous when I found out that she left and they wouldn’t tell me where she went to.
I had gotten her a collar for Christmas and made them aware that she had matting around her neck where the collar was rubbing.
The guy up front called me back and said there was another guy groomer who has already been working there and that he would take good care of her.
I get her up there and an hour and half later I get a call saying the she is so matted and that they are going to charge me $ 60 per hour for them to get the mats out. Not just on her neck but on her legs and chest as well. I knew this was untrue since I got her a nice brush on Christmas and have been brushing her every weekend.
I asked for the manager to call me since they new groomer had an attitude with me. Turns out he was just trained and is obviously not prepared to handle pets alone.
I told her it was wrong that they would even bathe her if they thought she was too matted. He said that mats went all the way down to her skin. They should have called me right away and made me aware if that was actually the case. I asked how long it would take to do the dematting and was going to pay their ridiculous price and then he changed his story to he wouldn’t put a dog through that and that all he could do was completely shave her.
Muffin hates having her hair short — which is why I get her bathed often and brush her.
The manager, Serena, said if I gave a shit about my dog I would not put her through any of this and just shave her.
I picked her up immediately and wanted to be shown where the «severe matting» was however the groomer was hiding in the back.
She shook in the car the entire drive home. I’m not sure what they did to her, but she has never shaken like that after a grooming trip with Cassie.
Once I got her home, I checked her legs and chest and found one little knot on her chest, none on her legs and was able to comb it out in about 15 seconds.
The mats on her neck were not down to her skin and I used the matting tool and they are all taken care of now. I didn’t even have to spend 5 minutes on it and Muffin didn’t flinch once.
I will never return to Paw Spa and will also give awful reviews to anyone I meet that has a dog.
I asked for the phone number of the owner to tell him how horrible the customer service is, but then figured if he lets Serena manage his store and cuss out the customers then he can’t be much better.
Super unprofessional business.

I took both of my elder dogs in for boarding with copies of their medical records and dog beds. I have one dog that has allergies and one dog that has a rod and pins in her leg. I informed them of my dogs issues with providing copies of vet records, notating it on their records, and telling them myself. I asked that both dogs have the furminator and bathed in addition to putting it on their paper work. When I picked them up neither of them had the furminator treatment but had a bath. I politely informed them I placed it on the paperwork and told them they said «maybe next time they can have the furminator». When we all got home I noticed that they both had a kennel smell and a slight limp. Since I have large dogs it cost $ 40 each for a bath, that was a lot of money to pay them to have them smelling like a dirty dog kennel and still needed brushing. I can only assume they bathed them the night before and not of the day of pick up. I would like to note that each time I went in: tour the facility, pick up and drop off the staff was friendly and the facility was clean. When I called to check on the dogs they let me know how they were being cared for which was a plus. My experiences with other facilities are that they have doggie outside play areas that are not just rock, (perhaps thats why my dogs were limpin?), each one comes home very clean both smelling and in appearance with no shedding, and a detailed report like a report card of how they acted and if any issues came up.

We did not have a good experience with this business. We boarded out dog for a week while on vacation and were asked if we want the dog bathed. We said we did not. We had a friend picked our dog up the morning we were coming home and they bathed the dog any way and added the $ 25.00 charge to the bill.
We called for an explanation and did not get a call back for a week and a half. We contacted them again to get the charge refunded reminding them that we had asked for her not be bathed and they said it was their policy for dogs staying longer than 5 days.
It is only $ 25.00 in the big picture but when asked they agreed not to wash the dog and then changed the story later and added the charge. When I called to speak with the owner the bumbling front counter girl told me that he was very busy and does not have time to talk customers because he owns three businesses… It makes me wonder how much attention our dog was getting during the stay if he is so busy??? He seemed to have plenty of time to add charge to our bill.
I am a small business owner also. It seems like to more training of the staff is necessary to make sure customers understand all the costs and the owner may want to get his priorities straight if he wants to stay in business and help to resolve issues. I would not trust them with our pet again given this shady behavior.