Chase Bank

Well, well. Another very informative 24 hours with this bank. Thursday, while at the bank, the banker made a phone call to the banks retirement center. The person on the phone told me that if the bank doesn’t like the official papers submitted to them, they will in fact keep the money. No matter what papers come from the attorney or the courts in Santa Clara County. So, there I have it. Someone watching out for us. Financial Institutions at their finest.

Love that this bank is so close to where i work, i don’t have to go far when trying to get to the bank as we all know how frustrating it is getting off work late and the bank closes at 6pm.
Very nice of Chase also to have 2 branches in Cupertino, so close to each other, i would say they are about maybe a 2 min drive if that, you can look it up on google maps if you don’t believe me :)

Conveniently located off of De Anza and across from a Wells Fargo.
The Chase staff is friendly and very helpful.
The parking lot is also decently-​sized so it isn’t a hassle to find parking.

I’ve been coming to this chase back when it was still washington mutual. WAMU was awesome, Chase is meh. However, customer service has always been helpful. I guess, they do what it takes to get you to put your money in here.
This place is now a fort with plexiglass, while the chase down the street will isn’t. This is a bit impersonal, but I’m not sure why this location is at risk for robberies. I assume its for protection.
I usually just come to make deposits and use the ATM.
(I’m aware of doing deposits via atm machine, but i just don’t prefer it)

I feel like this bank has been in a constant state of construction for the last three years!!! Ever since they changed from Washington Mutual to Chase, there have been plastic tarps up and endless rotation of construction workers in and out at all hours. This hasn’t really affected their customer service in a negative way, but I do find parking to be a bit more difficult because of all the large trucks in the designated bank space. Luckily, they usually keep the construction to evening hours when the bank is already closed.
The tellers are friendly and helpful. The bank representatives (not sure what they are called… the ones with desks) are a little less competent.

Dropped-​in here to use the ATM… conveniently located off De Anza. No complaints… good to have a Chase close to home.

It’s a very clean bank with a bowl of candy at the welcoming table (where you write deposit and withdrawal slips). This is a very typical bank with a lot of cubicles in the back with bankers that speak all sorts of languages to help you out with.
I love the bullet proof glass and the professionalism the tellers display. They are very friendly and willing to help out with most anything. I think this can be very hit or miss on its service but for this time, they were more than helpful.

DO NOT BANK WITH CHASE! This month I wrote a check for $ 1,155.53 to cover my visa bill. What was deducted from my account? $ 155.53. How do you miss $ 1,000? This kind of carelessness and lack of attention to detail is inexcusable and unacceptable.
On my birthday last Friday, I spent half an hour on the phone with customer service. While the man I spoke with was nice, initially he had the audacity to try to place the blame on me! Unbelievable!
He said sometimes people make mistakes when they write checks and the implication was that I had done so (that I had written $ 155.53 somewhere on the check instead of $ 1,155.53.) Luckily, I had a copy of the check to prove I had written it correctly.
I had to give my account information over the phone to pay the remainder of my visa bill (here it was Friday Sept. 24^th and my visa bill was due Sunday Sept. 26^th). I was told the missing $ 1,000 would go through at midnight. Of course, it didn’t, probably because I didn’t get a chance to call until the afternoon on Friday.
I went into one of the Cupertino branches this past Saturday morning to speak with the manager, who assured me that my stellar credit rating wouldn’t be affected (I always pay all of my bills early and in full) and that I wouldn’t have any late fees. If either of these things happen, I’m not going to let it slide, that’s for sure.
My husband has an account at Wells Fargo and switching sounds pretty good to me right now!

Place is great. Awesome customer service and friendly empoyees

I withdrew money from my Wells Fargo account and deposited it in my Washington Mutual/​Chase account. As you know, the two banks branches are next door to each other. The Wells Fargo teller was very friendly and even though the branch was busy, the wait was short.
After withdrawing my money at Wells, I went across the street to this Chase branch. This branch was completely empty. There were 3 tellers «working» but none of them acknowledged my existence for a full minute as I stood there staring at them. Finally, a woman helped me and she did the transaction I asked for but she didn’t have the same warmth as the girl at the Wells Fargo branch next door.