Cupertino Park Center

Cupertino Park Center is an awesome apartment in the heart of Cupertino, every store is walkable, classes for children are so close, overall a great location. The management is awesome, they provide great service and are very friendly. Want to specifically thank Rigo Zamparipa, Trang Le and Edgar.
The apartments are nice and spacious with upgraded appliances. We will miss this apartment where ever we go.

My 5 stars go to the management and maintenance teams for resolving every issue we had and answering every question we asked. Trang Le, the property director, always tries her best to help us. I’ve never heard she says ”I cannot do it” or ”it’s impossible”. She always finds the way to fix the problem. Whenever I talk to her, she listens and always offers a solution.
From my experience, it is very rare that property management ready to go to great lengths to help. Trang always does her best. For example, last summer when the AC got broken, she drove to another community by herself and borrowed a portable AC to give to us. She could say ”hold on until yours will be fixed” or ”sorry, but all portable ones are occupied” etc. But instead she went by herself to help us. And its only one of many examples of her exceptional work.
My special thanks go to Rigo, who is always super nice, polite and helpful (and stylish too!) and Boris who always knows how to fix even the most complicated maintenance issue.

We are renewing our lease for another year. The whole team at Cupertino Park Center (leasing and maintenance) are extremely helpful. Whenever we have a question or problem they respond right away and fix it as soon as possible. Trang, Casper, and Rigo are all very nice and available. Boris and his team are also very polite and come to fix anything that might not be working in our apartment, they even installed an under-​the-​sink water filtration system for us! We are very happy here, and they all play an important role in making us feel home.

The Park Center community is an ideal place for families, close to schools and conveniences and it’s well maintained too. What makes it even better is the excellent customer service provided by the leasing office staff — Rigo, Casper and Trang. They really strive hard and go out of the way to make you feel you at home.

The place is close to apple, library, schools, the leasing office staff are very helpful… That gives them the 2 stars!
I guess there is a structural problem in these apartments that noise travels between apartments like there is no wall in between! We cannot turn on our television and the neighbors start complaining ! We hear noises too but we really don’t care. Overall its getting frustrating to live a normal life. We even offered to move out of the apartment early but the management is so rigid that they want us to finish of the lease. They don’t really care about their tenants.
The other issue is the common area’s are hardly clean.

Love these apartments. Completing my third year here and its only because of the great location and excellent service.
The leasing office team is top notch. Special reference to Trang Le for the amazing service she extends to make us feel that we are truly home. I needed a couple of changes done for flexibility and she went out of her way to have them done.
The location is beautiful with just a few steps away from coffee shops, libraries, children s park and Apple offices.
The overall maintenance is perfect. You d never go wrong picking these apartments ! If you can afford it, you gotta have it.

Unit: ours was a unit facing the field on the first floor. Loved it! It is newly renovated to a modern finish, and the large windows let in so much light (fab for an artist). A tree hovered near our balcony so the freshness from the tree and the privacy it provided, made it very enjoyable.
Location: top notch. Can walk to library, your smack dab in the middle walking distance of the middle school and elementary school (both highly rated and with good mix of ethnic backgrounds), about a 5 – 10 min. walk to a lot of restaurants, stores, and even get groceries.
Amenities: amazing. There is a heated pool, newly renovated gym, and a huge field in front. The large field is fantastic for kids to play in, especially if you have a unit facing the field. For older kids you can send them out to play while you stay in your unit. You can give them independence, yet still keep an eye on them.
Kid’s programs: a lot of great programs some within in walking distance and some within 5 – 8 min. drive. From the many dance studios, tutoring centers, music, art schools, to sports activities like tennis, soccer, volleyball, and basket ball, its definitely convenient and most times affordable.
For dog lovers forget the dog park, I’ve seen people socializing while their dogs have a great time running around. (For families I have noticed the dogs usually do their business along the edges by the trees and shrubs, and not in the middle of the field, so its been ok for the kids.)
Staff: very nice and prompt. The management staff works to meet all your needs and concerns in a prompt manner. Any service work we needed in the unit were done within a day or two at the most.
Commute: walk next door to Segate, Amazon design Lab, Apple, about 16 min. commute to Mountain View and about a 15 min. San Jose down town companies.
All-​in-​all after living in different apartments for the past 6 years. Cupertino Park Center has been my most favorite place to have lived in and we stayed here for almost 3 yrs!

Location: too good, walk to library, city center, market. Ideal for families with young kids /​toddlers
Rent vs amenities: Fairly priced compared to other apartments in the neighborhood
Management staff: Very friendly management staff. Prompt service. Working with Roger and Ruby was a breeze.
Moved out since we bought a house, else would have continued.

Great location. Expensive with poor maintenance service.

These apartments maintenance is almost non-​existent. It took me almost six months to resolve an AC issue even when I gave them explicit Instructions on what the problems was. I also had a continuing bathroom sink problem which they could not fix. Finally is the complexes continual construction. Management makes continual reassurances as to work times on remodels, but the contractors normally start at 7:30 am with their disruptive behavior despite assurances otherwise.

I don’t live here, but I’ll share my experience.
Things started well. It was simple to set up an appointment to take a tour and the young lady I spoke to from the Prometheus call center was very friendly.
The day of the tour rolls around and we show up half an hour early — only to find the leasing office closed. Several phone calls later to the phone center revealed that the person who manages off-​hour tours was located at the building across the way. Another half hour rolls by with no contact from our guide. Our temporary resolution was to call in to the phone center yet again and reschedule for another day.
Once we were able to tour the location, we found that it wasn’t the worst place we’d seen. Locked down pretty well (gated underground parking/​buzzer for the front gate) and was fairly quite. The only thing we found problematic was light. If you live on the first floor or in a corner apartment, most likely you won’t be getting a great deal of sunlight during the day.
Overall — the high price you’re paying is for two things, location and an illusion of safety. From what I’ve read in other reviews, the underground parking and gates will do nothing to ward off determined thieves. Location-​wise, it’s within walking distance to Target, Whole Foods, and a number of food hotspots.
By the way, the leasing consultants are all new. Be prepared to have none of your pressing questions answered and your time wasted. The consultants are all very friendly, however, if that makes a difference.

I previously mentioned that it’s customer service that takes this place over the top. Well, here’s another example:
For the past few days, I’ve been going to work before the apartment office opens and coming back after it closes. So how do I get some maintenance done in my apartment? Well, I could call … but I’m in meetings. Hmmmm. Oh, why don’t I email the apartment manager! Oh look, 4 minutes after I hit the send button, I have a response saying that it’ll be done today. In summary: 4 minutes! Today!
I’ve dealt with apartment complexes that weren’t nearly as accommodating when I was moving in, forget 6 months down the line when you’re asking them to do maintenance.