GameStop

Went in yesterday to buy buy a used game. Sticker price was $ 6.99, but when I was rung up, the cashier (name on receipt is Ashley) told me the price was increased to $ 9.99.
I then mentioned that there is a California law that entitles customers to the lowest advertised price, to which she replied (with a very arrogant attitude) that it wasn’t a law. She nevertheless gave me the $ 6.99 price (which is the only reason this is two stars).
For everyone else, here is the law:
Don’t let GameStop, or really any store, overcharge you for things.

Price was my biggest decision point and a lot of the games are a couple dollars more expensive than what you would get on amazon, but overall its not a huge difference and I’m willing to pay extra for the service I got!
I was looking for Assassin’s Creed IV as a graduation present/​way to entertain myself while my gf was on vacation, but wasn’t able to find it. A staff person took the time to help me find a comparable game and talked to me about how it was similar/​different from Assassin’s Creed.
I ultimately ended up buying The Shadows of Mordor after he finished telling me about his personal experience playing the game. The 7 day «no questions asked» return policy and a sweet $ 3 scratch protection plan (where if the game was not working due to scratches I could exchange it for a functional copy) definitely made me feel comfortable with the purchase. Overall great, friendly, staff, and a moderate selection of games for such a small store!

I’ve always been meaning to write a review for this place, but never got around to it until now. GameStop Cupertino is my favorite GameStop to go to. The staff is great! Toni, Steve, Will, Dez, they are all great, they know their stuff but it never feels like your typical «buy this, buy that» kind of place. It feels more like friends talking to you about games and that’s the way it should be, that’s why I have been going here for years and have spent thousands of dollars (more than I’d like to admit haha). They always go above and beyond for me, always lets me know when something is coming out that I might like, they even will change a mii for street passing! No other place does that. That’s why I always coming back, the staff is top notch!

They have a ton of video games for the popular consoles. I purchased a used grand theft auto 5 for Xbox 360, which happened to be defective. I came back to exchange it and they did so with no complaint and as quickly as possible. The guy who worked with me was very knowledgable and gave me plenty of interesting information!

A lot of people complain about GameStop employees having bad attitudes and that they aren’t even gamers. That couldn’t be the furthest from the truth here. The staff here is extremely friendly. They have gone above and beyond to help me multiple times. And they KNOW their stuff. Don’t be afraid to ask their advice about something, as they will point you in the right direction. Yes, they ask if you want a guide or to preorder stuff, but that comes with the territory and they are never pushy or obnoxious about it.
The store itself is on the smaller side, but they’re still able to take advantage of the space they do have and generally have a pretty good selection.
Can’t recommend this place enough.

This is a smaller location but they usually have all the games my son and brother want. They even have a larger pre-​owned selection that some other stores. I say that because I’ve looked for a couple games at other locations but have found them and came here and they have it in stock! This is my go to location and since it’s close to target it makes it convenient!

The lady working the cashier was both humorous and helpful. My friend and I came into the store looking for some more wii controllers and super smash bros for wii u.
He wasn’t sure which controller set he needed to buy for the game and the cashier explained very clearly what she recommended (the normal wii controllers). I should mention my friend’s english isn’t the best but she was very patient and was able to understand quite well what his points were! She also made a joke that I had brought her some snacks given we had just finished shopping at Target. Definitely a pleasant shopping experience and would recommend it!
Also, parking is plentiful in this plaza and their hours are great.

The service here is terrible. On more than one occasion I have come here and the employees have never been helpful.

The best in store experience ever. For starters the staff are extremely friendly, they are very knowledge able and not pushy. Every time I make a purchase they are not constantly hounding me to buy DLC for something completely unrelated to my purchase. I’ve been to way too many gamestops that do that. The last time I bought something was a while back. It was a copy of duke nukem forever for a joke christmas gift and this was the only gamestop that made sure I was an informed buyer, not just another sale. Best game stop ever.

Excellent service. Friendly and reliable enough to explain details that one might not know about.

This gamestop is smaller than the one on Stevens Creek towards Valley Fair. I am giving this place 5 stars because of their customer service. Here is my story.
I walked in on Saturday Nov 9, happily to get a gift card for my little brother’s birthday. I was greeted by a guy who was nice and asked if we needed anything. He then directed us towards the gift cards. He continued a conversation with my hub about Mario gift card. Weird. Anyways, I purchased a $ 100 gift card and was out the door. Then it went downhill.
Thy night, I made stops to other places and I was not paying attention because the gift card and receipt was in my wallet. I guess it fell out or I took out the gift card and misplaced it. My own stupid fault. The next day, I go see my brother for his birthday, open my wallet and the card is missing. I searched inside my purse & nothing. I looked all over my apartment and it is nowhere to be found. There goes $ 100 & propbably someone is using that card. Well, today my day was saved thanks to Will.
I called today to see if there was a way to tranfer to another gift card if the old on wasn’t used my some stranger. I spoke with Will who took down my info, made calls to corp or something and called me right back! He was able to track down the card and tranfer everything to another gift card. I’m so happy right now. Thank you Will for your service!

Good store. Steven helped me.
I turned in 3 games and bought/​traded 2 pre-​owned.
He was courteous, knowledgeable and told me about other promotions/​offers.
In the Target shopping center near Stevens Creek and DeAnza.
Well organized. Parking is a cinch too.
Would definitely go there again!

I’ve been to several GameStop locations in the area and this one is by far the BEST!
The staff here actually cares about the customer & can offer up awesome information on most anything that they sell. If I need something that isn’t in stock any one of the employees is more than ready to take down my information and actually call me back when it’s back in. From management down to the new hires, this team is 100% customer focused to assist anyone with whatever their gaming needs are.
I will no longer be going to any of the other GameStop locations because this one has a customer for life. Or as long as the staff there remains as outstanding as they are.
It’s been quite some time since there was a review for this store so by reading the other comments I’d suggest that you actually take the time to go in and review it yourself. If they are busy, then chill out and relax, let them know you have questions and need help when they are available to assist. You wouldn’t want to be interrupted when an associate was helping you.
Awesome Friendly & Knowledgeable staff!
Thanks!

Knowledge and Superior Customer Service is the only way to describe Toni and the awesome staff at the Cupertino Game Stop location.
I’ve been a dedicated customer there for as long as I can remember. I’ve never had an issue with any of the staff from first walking in, to the many follow up questions days later.
They know their game systems/​software and make spot on recommendations based on a child or adults age or desired game play (shooter, puzzle, etc.)
They care about the customers needs… You don’t find this in retail anymore…
Even though there is a gamestop right down the street from me, it’s worth the drive to Cupertino.

Not a bad place for games of all types, kinda of small but hey its close to the crib! Now if you want to save a few bucks I would suggest you trade in your old games. I saved big on the new Call of Duty game from the 60 plus to 23 bucks with trade ins…

A decent place to check out the newest video games or even an obscure title for any system. Although the prices are pretty standard and there are rarely any amazing deals, they do provide an option to buy pre-​owned games which usually comes out to be $ 5 cheaper than buying new. The return policy for pre-​owned games are 7 days refundable and 30 days replaceable for same title with a receipt. This is nice if you want to preview a game and don’t want to shell out any money at a Blockbuster. Oh yeah and for the old school gamers, pre-​owned PS2 games range from $ 1 – 5!
Every once in awhile I’ll get the urge to peruse current video game selections so I’m glad this place exists.

**GAME ON AT GAMESTOP**
Don’t hate. I am a gamer.
When Halo: Reach announced that they would do a midnight release launch, I called GameStop and they were more than helpful.
«Come by and pre-​order with $ 5. Come back before midnight, pay for the game, and it’s yours.»
Simple enough.
No frills at 11:40PM.
Yes, plenty of 40 year old virgins, people with bad hygiene, and nerds talking about the Spartan helmets in line.
Paid for the game. Doors opened. Showed the registrar my receipt.
Done.
Goodbye, Mr. Sand Man, no sleep here.
GAME ON.

My son likes video game and I am not a gamer. When we wanted to buy something for him two Christmas ago I had little knowledge about which systems to get and which game. There were simply too many choices and options for this clueless parent to keep up with. After checking things around with many Game Stop stores in the area, I found this store was the most helpful and knowledgeable.
Another thing I found nice about this store was that they took care of used cartridges very well. If you want to buy used game cartridges/​disc, you’ll find them to be in better shape than those in other stores.

DAMN… judging from the other reviews. I guess I dodged a bullet by coming here when the wicked witch of the west was on lunch break!!!
So uh… I don’t know how to say this but uh…
I like Sims.
and Cooking Mama.
and Diner Dash.
and Cake Mania.
and I’m not afraid to admit it.
(until it’s time to be seen in public buying it… sh!t)
I was actually very hesitant before opening that Gamestop door… (The last few times I came was with my guy friends who bought GTA and such) «What if these people judge me??» «Will they even carry the pu$$y games that I play?»
I was sooooooo surprised that they HAD THEM!!!
Even the really hard to find decorating /​fashion games for girls hehe
They had like 5 versions of the newest SIMS!
Sims 2 was on sale for $ 19.99!
so COME HERE for 1) girly & cute games for your gf 2) unexpected sales and BIG inventory. Excluding holidays, it’s totally empty and there’s a big inventory.

More awesome information is that when the manager isn’t there, the associates aren’t half bad. That’s about the only redeeming quality.
However, the manager is almost always there and she brings in her son, who can open up any game, play it on the demo consoles no matter the rating, and he won’t get off even if you ask him. Oh, and his mom, the manager, will tell you that «he’s just a child» or «let him play» but just goes back to doing whatever she’s doing, like, oh yeah, nothing.