HSBC

This is d most ridiculous bank ever! Hv accts with them like 5yrs ago. Recently decided to open a savings acct for our 6yr old. Did it n everything was supposedly good when we left d bank. A week later, got a call asking for another form of id showing proof of address. Fine. Went bk into d bank n provided my Cal state id. D lady called n said that was not an approved id?! R u kidding me? Said utility bill, even if its not under my name but my husband’s will do?! I was so irritated n requested that we might as well just close this savings acct since my boy couldn’t care less.
Now she says, even if we decide to close d acct, we will still hv to provide them what they want?!? Else the rest of our accounts might be affected as well! Cannot believe i actually made d mistake of opening an account here… Not going to do this ever again!

Staff here is quite friendly & helpful. Moved my entire portfolio to this bank from a bank across the street.

Why can we give NEGATIVE stars?
Remember the guy who had to fly from Australia to Hong KOng to withdraw some cash from his account?
I felt his pain… except that I believed that I was visiting a GESTAPO branch.
I had a online saving account and needed to perform a name changing.
I was told that I needed to go to a branch. I dd it with other banks. They just ask for the new ID and that’s it.
I chose this one, close to my office. Here are the questions that I was asked.
1. Why did you chose a woman’s name? –I’m a a man, BTW — not my fault if these xxx do not know that some first names are unisex.
2. Why did you change your name — Not your business — We need to know why
3. We need your new ID and a copy of the court order — No. You don’t
I decided to close my account, afraid that they were going to ask me my passwords for all social accounts, a copy of my car keys, my home keys, and a certificate that I was ready to sell my family to the bank for 3 cents, with a big light against my face, forcing me to speak.

I came in to open a premier account (meaning that I’d leave a 100K $ deposit on my account).
After waiting for 25 minutes (!), the ‘premier manager’ told me that I should prepare several documents. I told him that I had everything ready, in hand… eventually he said he couldn’t take care of me now and that I should make an appointment for later. The guy then went back to sit at his desk reading some documents.
Well, they didn’t get my 100K :)

I would like to personally thank Natasha D for her review, because she’s written mine for me. Everything I ever intended to write about HSBC is now summarized perfectly in there, and I didn’t have to do any of the hard lifting.
So please just go ahead and read that review (including the stories about cancelled cards etc. because that’s exactly what happens) and then assume that I said the same things. Thanks!

I would practically offer my first-​born in exchange for the ability to offer a –5 stars for this business. This bank, both the corporation as a whole and this location, are absolutely the WORST bank I have ever dealt with. Not only do they act as if customers are a complete inconvenience, they apparently lack all ability to function as a bank at all.
For example, the latest frustration to happen was when I requested foreign currency for an overseas trip and the teller smugly said «sorry, we don’t do that here», as if I was some kind of idiot for thinking the «World’s Bank» could get me foreign currency.
The security department freezes our credit card AT LEAST ONCE A MONTH to make sure our «suspicious charges» aren’t fraudulent. Apparently, buying gas in our neighborhood or charging something at the grocery store down the street from our house is enough to be considered «suspicious» (NOT ROCKET SCIENCE, PEOPLE!). But the best part is – then when our card DID get stolen last year, they didn’t notice TEN separate fraudulent charges, all **at gas stations** in a completely different part of the country! We had to call THEM to tell them that our card was compromised. Then we had to be yanked around while they sorted it out on their end, making a HUGE headache for us.
We have cancelled all of our accounts and moved to another bank. We now have better service (or service at all!), an app for our phone, proper internet banking (HSBC’s sucks), and we don’t feel like we’re somehow ruining a teller’s life for coming in to the bank.
Today we cancel the last of our accounts (the credit card) with this DEPLORABLE bank. Good riddance you horrible, horrible people.

Are you kidding me? Took 45 mins for a wiring transaction and I cannot even leave the bank because they have to hold my driver license on the manager’s desk for verification. And, he is on phone. Maybe I should close my accounts here. Ridiculous.

This review is regarding my experience with HSBC bank in general — not just with this particular branch. They have by far (and I mean BY FAR) the worst customer service of any bank that I have ever dealt with.
I bank with several banks including Bank of America, two different credit unions, JP Morgan, Charles Schwab etc. But these guys have outdone themselves in giving me so many headaches. First, they are constantly charging you fees. The whole ‘premier account’ is a complete waste of time as well. They will give you a separate number etc. but you will still be on line for 20 minutes waiting for an agent to answer your call.
And how can I forget the letters they send to your house. They send a *lot* of junk mail to you house. You cannot opt out of it either.
For example: Today they sent me a letter saying that they were going to start charging me $ 20 monthly fee unless my account has a minimum balance of $ 15k. This is not a problem for my account. So I get concerned and call the bank. After being on hold for 20 minutes the rep tells me that the letter does not apply to me because my account already meets that criteria. It was just a generic letter that was sent to all the customers irrespective of their account standing. What?!
Then she goes on the tell me that next time I should not call this number because I have opted out of my account being designated as a «premier» account. This really annoyed me because I was calling the number listed on the letter that was sent to my house that i did not need to get in the first place.
I then ask to see if I can provide feedback on their customer service to her manager. Of course, at this point I get further put on hold. The manager gets on line and is polite but can not really do much. I appreciated that she did listen and apologized but by this time I had pretty much made up my mind to share this feedback on Unilocal.
In short, I would highly recommend banking somewhere else. Ugh.