Scandinavian Designs

We bought a ~$ 2000 couch/​loveseat set and after 1.5 years, both couch and loveseat’s support broke and we now have two terribly uncomfortable places to sit. Tried to ask SD for repair or replacement and since we were past 1 year Warranty — NO GO. I tried to fix, but SD support system is not the regular replaceable spring set — very custom.
We are now looking for a new living room set. Very unhappy and will not buy from SD again.
They have good looking stuff — please be sure your model is reliable and it would help if you are a woodworker and/​or couch designer so you can eventually fix your own stuff as it will happen.

This is a low pressure furniture store with many pieces of furniture to look at, which I like. Signs in parking lot does warn you of potential theft which is worrisome.
When I was ready to make a purchase, I was able to get help from Kurt Wang. He was very friendly and easy to work with.
Buying the frame was easy peasy. I scheduled my delivery for next Tuesday and I was told I would get a txt/​call to confirm delivery time Sunday. So far, I haven’t gotten the confirmation, even though I called the store earlier to ask and the person on the phone rushed me off saying I should get the information tonight after 6pm. Nada… customer service and follow through is extremely important for me for future shopping experiences.
Monday update– I did finally get a txt earlier this morning to give me the delivery window for tomorrow.
Will update after delivery and assembly of bed frame. They came within 1 hr of the designated window and assembled it within 30 minutes. Even though I requested white gloves and paid for delivery of $ 85, they did not come with whites gloves (manager did call me to let me know), they did take off their shoes. Everything seems fine, except one of the slats on the platform bed is missing screw, but not a big deal. A little not detail oriented, but overall, I’ll buy again from here.

Our Pavia couch looks like it has leprosy. SD’s pricing and design are great but their materials leave much to be desired. It turns out our couch was made of «bicast leather» which provides all the appearance of natural leather when new but none of its durability.

Good during sales but after sale services its poor. They are not flexible with the delivery time. They want you to work within their time even though you told them that you can’t be in your home because of work. If there is a «no star» selection, I would rate them as no star at all!

I have to give a huge shoutout to Romeo for going way above and beyond the call of duty. He’s the reason why I will purchase again from the same store.
I had a couple of issues when I purchased a sit/​stand desk and they were promptly resolved.
Sidenote: The sit/​stand desk has a motor that moves up and down and it’s pretty awesome. I think IKEA sells a similar desk but it moves slower and both prices are comparable after the sale at Scandinavian Designs.
Anyhow, first of all, I’m pretty good at DIY (if I do say so myself…) so I opted to pick it up from their warehouse in San Carlos (to save time), and assemble it on my own. Big mistake! The instructions were USELESS. There are extra holes on the desk that aren’t necessary, and there are a lack of holes where you’re supposed to be drilling screws into. Not only that, but there are two sets of instructions and they’re for different models none of which were my model, so you have to use parts of both sets of instructions, which by the way, are all images (no words). I called Romeo and he walked me through the entire process. He even disassembled the display desk to figure it out with me, and all the while being super empathetic and
All was good until a few days later, the switch that connects to the power supply which goes to the motor of the desk suddenly went out. It started flickering and then completely died. I called Romeo again, and he personally came to my home and switched out the motor for me.
I can’t be more grateful. This is why you support your local businesses rather than purchase online.

We recently purchased a high quality sectional off the showroom floor from Valdo. The sales experience was great but we noticed that the piece was broken upon delivery. Because the floor model was not covered under warranty it can not be returned. Valdo has stated that a repair company will come out to assess the damage but it has been over a week and no call from the repair company.

The store manager was very helpful getting in helping us get our table!

After searching all over the South Bay, we finally found a sofa here! Neda was very helpful and patient through the whole process.

Great selection of stuff, at a pretty reasonable price. It’s a bit pricier than Ikea, but the quality is much better, and the shopping experience is infinitely more pleasant. This place has a great showroom, a lot of interesting stuff to look at. Kevin was a great salesman. Really took his time to help me out, answered all my questions. My favorite thing I got here was a really awesome red leather couch. Delivery guys were pretty good, too.

Just got an entertainment centre from them. The store doesn’t have as much selection on floor but more to select from their catalog. We liked this on the floor and it was delivered in 4 days after. Excellent service and great experience so far. One star less for fewer selection in store to choose from.

A few days ago I thought I would try this place out. The furniture out front looked cute. I was one of two people in the store –TWO. I walked in the front door and received no acknowledgement. I continued to walk through the entire store — passing employees — and still not one employee said «Hi, can I help you with anything today?» I saw some items I possibly would have purchased, but because the 10 employees in the store decided to ignore one of only TWO customers, I walked out with nothing. Keep up the great customer service.

Parking Lot Theft and Burglary. Today, on May 5, 2014 our Honda CRV was broken into and our work laptops were stolen from this shop’s parking lot. We asked the the shop managers if they had security cameras in the parking lot, they said no and did not act surprised (as if it was a norm!). We had to call Police and the Officer also confirmed that the parking lot of this shop has experienced multiple Car break ins and Burglaries. The shop could have easily installed security cameras or hire a security guard, but they seem utterly ignorant. Bad vibes of the parking lot and careless professionals.
Do not go to this shop.

I bought a recliner chair w/​ottoman here in 1998. Best chair I own.
In a recent move, one of the fasteners came loose and was lost.
Romeo, at the De Anza store went out of his way to find me a replacement part from his bench stock. A small part, but a big favor. Very much appreciated.
Their furniture is attractive & their service & attitude are excellent.

Good stuff here. Much more usable stuff than many other stores. In particular, their office stuff is great. They have several adjustable height desks, chairs with great support, and prices that are not outrageous. They also have sofas and other items. They also have nice handouts for various items and sizes that are not on the floor, but are from the same vendor. The service was friendly and good.

Every time we came in to buy furniture, we worked with Bernadette, who did an excellent job. She was always polite and professional. I needed delivery delayed while I had the flooring redone, and she made it happen.
* Bernadette (customer service): 5 stars!
The warehouse staff was not nearly as good. The afternoon before my scheduled delivery, I got a call that they had lost the loveseat I bought. (I’d initially put a deposit down on the order, and I had also been charged the balance upon scheduling delivery.) No replacement was available because the style had been discontinued.
Adrian, the employee who called, was apologetic but unhelpful. He explained that because I had bought the item at the «group [sale] price» (sofa + loveseat + chair), my refund would only be for the sale price of the loveseat ($ 665) rather than its regular price ($ 795). This would make sense, except they don’t sell a comparable loveseat for $ 665… it would be $ 795.
Never mind that they LOST the loveseat that I had PURCHASED… never mind that they were now holding two thirds of a discontinued set that they’d otherwise have to clearance as a floor model… they wanted to just treat this like I was returning the loveseat. I bought three items at a group price; I want three items at a group price… not two items at a group price and one item at full price.
* Adrian and the warehouse staff: 1 star
I expressed my dissatisfaction with this so-​called solution, and Adrian said he would call his manager and call right back. An hour later, I hadn’t heard back, so I called to follow up The offer from the manager Romeo was one of two ugly loveseats pricematched (to $ 665). Not exactly an amazing gesture.
$ 130 off $ 795 comes out to 16% off… so why not offer me (the lesser of) 16% or $ 130 off an item of my choice? It’s not that difficult. After SIX fruitless phone calls (and being put on hold twice), I figured I could explain to the manager in person. A reasonable manager would work with me on a solution.
We found a chaise sectional we liked, but an employee named Frank informed us that the pieces of the sectional could not be ordered separately. (Blatant misinformation.) Upon visiting the De Anza showroom an hour later, we saw the same chaise sectional with a display atop it, showing the various configurations and prices. Frank, you owe us an hour.
* Frank (customer service): 1 star
Bernadette helped us with the chaise order, but she had to get the manager (Romeo) in order to see about a discount. I explained the situation again, but he said he couldn’t do anything about the price. (Isn’t that exactly what managers CAN do?). He said he could only get us a deal on a floor model (weeeak).
* Romeo (store manager): 1 star
At this point we had been shopping for almost two hours and had driven back and forth between two stores, so I didn’t have much energy left for arguing and making a scene. May this Unilocal review be the pound of flesh for not working with me toward a solution.
Two of the dining room chairs were delivered scratched and had to be replaced. After waiting for some time for the replacement chairs, I called to check the order status. The items had come in to the warehouse, but I was never notified. Awesome.
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SUMMARY
— apparently your vehicle is prone to theft in their parking lot (signs posted)
— lost the loveseat I ordered
— gave misinformation about merchandise
— refused to offer reasonable discount for replacement
— delivered damaged kitchen chairs
— didn’t notify me when replacement items were ready for delivery
— other than Bernadette, everybody we worked with was horrible

Rosemary at the store was not a pushy salesperson at all. She was helpful with selections for my office. I followed and placed an order for items over the phone. I purchased less than I had originally planned and again, there was no push. She scheduled a delivery date for four days from the date of purchase which i found to be reasonable. I received a call the following the scheduled three hour block of time for delivery which was 11a-​2p. On the day of delivery, I received a phone call from the deliverers at 11a that they would be at the door in 30 minutes. They came at exactly 11:30 am and assembled everything nice and neatly in less than 20 minutes.
Overall, the experience was terrific from start to finish.

I came here last Friday to look at sectionals. It’s a pretty big showroom and they even have a sale section for older floor models. I specifically wanted to see the Kelsey sectional, but the saleman (Adrian) said they only had one in the sale section with a slightly older fabric than the current model.
I checked it out and liked it, but I wanted to order a new one as the floor model was fairly worn. The store was pretty crowded and it seemed they only had three sales people working. Still, I think Adrian did a great job in helping to place the order and schedule the delivery.
I picked the soonest delivery date, which was yesterday (⁸⁄₈). The delivery company called a couple days before to tell me the three hour window and also called about 30 minutes before they actually arrived. Two guys helped to move my sectional into my living room and removed all the packaging. They were pretty fast and efficient and did not leave a huge mess. I noticed they were also careful not to damage any of the pieces when releasing the packing material.
The sectional is great so far, although I haven’t had a ton of time to actually sit on it yet. It has a nice/​simple modern design and the price was very reasonable. I like how it’s modular so I can rearrange it if necessary. Each piece isn’t really that heavy, but it’s bulky and awkward to try and lift it yourself. I got my friend to help move it on top of my rug that was delivered later that night.

I recently went to Scandinavian Designs and found a beautiful Caroline dining room table on clearance. It was in perfect condition; apparently, someone hadn’t measured before they purchased the table, and returned it as soon as they realized it wouldn’t fit in their designated space. I felt like I’d won the table lottery!
As it would happen, I did not. The table wasn’t packed properly, and thus, was ruined en route to my house. (I was later told they usually ship this particular table in three separate pieces, but apparently, someone got lazy and only broke it down into two.)
They did apologize and refund my money despite their «no refunds on clearance items» policy, which I appreciated. However, one rather sizable problem remained, which was that they’d only replace my table with another one on clearance. So, my two given options were:
A) Spend $ 210 extra to get a new table in the same mint condition.
B) Pay the same amount as my original purchase, and get a defective/​scratched model.
I was vexed, and had to walk away. Luckily, I eventually found a cheaper table that I like just as well on Craigslist.

I bought a sofa and some office furniture from this store. The shopping experience was great. They have a good collection. And the staff was courteous and helpful.
However the delivery and assembly experience was not good. When I called to confirm the arrival time, I was told that they were rescheduling the assembly. When I asked for a reason for the goof-​up, I was told «we can do Tuesday — does that work for you?» They apologized for the inconvenience only when I asked to speak to manager.
When the items arrived, one desk was missing. I had to call them up to learn that that was not in stock and that it would arrive either in September or October!
The latest update, after talking to Romeo, the store manager, is that they are waiving the delivery charges for me. The desk is still expected in September/​October.
I’d still go there to buy furniture, but would be wary of their delivery/​assembly service. I hope they can either change their vendor or fix some processes.

I have to say that I’ve never really enjoyed furniture shopping, but Scandinavian Designs has changed my mind and made me a believer. I love their modern pieces. They’re stylish but not flimsy like the junk from IKEA.
I’m definitely a fan of this Scan Designs shop. I always come here for my home design needs. Friendly and helpful staff, unlike the San Mateo shop. Large layout, though San Mateo is a bit larger. Huge clearance section in the back of the store.
I have always had a positive experience at this store. My orders come on time. When one of the armchairs had a wobbly leg, I requested an exchange and the chair came promptly the following week. Great customer service!