Shell

The customer service in the shell hasn’t been that great for the last couple of years. Their gas is always $ .40 more than the surrounding area.
I was here a few nights ago to get gas, and this father came in asked if his 4 year old can use the bathroom. The clerk said no at first. Then he had the guts to charge the father $ 5 to use the bathroom… B
That’s pretty fucked up. Start treating people like their humans not money bags.

I promised you a review — and here you have it — I won’t give you any more of my money for your OVERPRICED GAS and crummy car wash.
$ 13.99 for car wash supposed to turbo cleans the wheels. The come out FILTHY. And it says it dries the car — it did not.
I asked for a very reasonable refund between the $ 13.99 and the $ 9.99 saying that was a generous request — rather than the lowest one of $ 6.99.
1. ‘Sorry I can’t open the register’ — LIE
2. ‘I can only give your $ 2′ — LIE
3. ‘I will only give your $ 3′ — HONESTLY? for $ 1.00 you want me to go away mad?
Just plain stupid business.

I don’t support Shell, but I highly appreciated it when the man working at this Shell started my car for me after I killed my truck battery in a neighboring parking lot. The prices were the same as other gas stations nearby.

Don’t waste your money on car wash. It’s useless. I complained to the gas station guy and he laughed with no consideration. It’s is scam as the car wash should be shut down

Rude staff, no bathroom, car wash left a scratch

Nobody reviews gas stations because you can pretty much pull up to any one of them, stick in your credit card, and fill your tank.
However, this Shell has some good service. They will always turn on the air machine for free, and they always say «Good luck» when you buy your lottery ticket.
Prices are pretty good for this strip of Stevens Creek.
Pumps are pretty fast too if you’re in a rush!

Great location, clean, competitive prices and friendly staff. Great station! Plus, I love that they’re so close to Whole Foods.

Quick gas up with great pricing for a Shell station on a major intersection. The station is very clean and does not have the television screen to distract you from the amount of gas you are putting in your car.

Being right next to the Whole Foods this os a bit of a shit show. That and you can only turn right onto Stelling or Stevens Creek to get out. It’s slightly more expensive than all the other stations around the area too. Guess it’s the Whole Foods rub off!

I stopped into this shell gas station during a long trip. Just needed a quick fill up and use of the restroom. Started filling up with gas and asked attendant for the restroom. he said «we don’t have a restroom» i asked him where do you go? and he directed me across the shopping center to the whole foods.
What a joke.
Shell sells quality gasoline but the other services are way below par, I have switched all allegiance to Chevron.

It was 9:34pm Sunday night. My passengers were my 96 yr old grandpa, my mom and sister. I gased up my car and thought I should clean my dusty dew sprinkled window and rid the left half of my hood of prominent purple bird poop from parking under a tree. After squeegeeing all my windows, I started soaking the purple bird poopie with the squeegee sponge. Then I started doing my windshield again. Suddenly I hear someone come up behind me. It was the gas station attendant– a middle aged lady. She tells me «You can not use the squeegee on your car, only on windows». I’m too stunned to reply with anything but a «oh…» But wtf? as soon as she turned her back, I spitefully gave my hood another go with the squeegee. Firstly– if I want to ruin my 12 yr old crv hood with a squeegee– that’s on me. Secondly– what’s it to Shell if they have to replace a squeegee? Are squeegees the new gold? How much are we all paying for gas again? Thirdly– would she have stepped out of her *security booth* to tell a customer that at 9:30pm Sunday night if I were not a small youngish looking gal, but some big bad dude with a car full of rowdy friends, being that we were the only people at the gas station on an empty street? Are they afraid I’m going to clean my entire car with a squeegee? (which I’ve done in my poor college student days– and no one ever said a thing about it, and which I could understand if there were lines of cars waiting to fill up and I was washing my car with the squeegee).
If its a Shell policy– I’d like to see it written and posted on the Squeegee Bin. Otherwise– don’t be stingy, and please have the consistency to tell that to every customer. I will most definitely be sharing my opinion with Tell Shell at Shell’s website. And I will not be going back to this Shell even if I’m at empty and have to drive another 20 miles to the next station.

The guy behind the counter would not take a manufacturer’s coupon for an item in the store. So for the saving of a few dollars he traded the $ 60+ per week I was purchasing in gas. Smart move. I’ll go elsewhere, thank you very much. (The Chevron down the street is cheaper anyway, if not quite as conveniently located.)

I always prefer this gas station to others – I don’t exactly know why. It’s an easy to access location, not against super busy streets, although along main thoroughfares. Sometimes theirs a wait if you want to go inside and pay cash, this girl was ahead of me and buying up cigarettes with her friend and a few lighters, while also getting gas, and there was a slight issue and the cashier was on the phone for a bit but the «problem» was fixed. No big deal. The cashier was really nice at least. Great gas station!!!

ZERO stars.
Just like everyone else here. The old Indian man was very rude. I have purchase gas from this location before because it is right next to my college, De anza.
I needed air for my slow leaking tire. I waited patiently in line to ask of the air to be turned on. He told me «Air and water only if you buy gas or products» I began to say in a calm manner «I believe that California law…» and before he would let me speak, he yells at me in front of other customers, «You don’t buy gas, you don’t get air or water!» I then calmly say «Okay, I’ll go ahead and call someone about this.» I was very upset at his reaction. I went online and found the California free air and water bill. Through I did not purchase gas at that Shell on that day, I have purchase gas and products from them before and no where on the California free air and water bill does it state I needed to purchase gas on the same day I needed air for my wheel. I spoke to another student who was refused air even after he purchase gas. I have filed a Legal complaint with CA​.GOV regarding this Shell Station. I have contacted Shell and also file a complaint.
The last thing I would like to ask is for everyone to avoid THIS shell station and drive less then a block to fill up your tank. As for myself and my friends, we will be VETOing Shell from now on.

Horrible Customer Service!
I’ve never experienced such rude behavior from a Gasoline attendant who doesn’t care about anybody.
I stopped by this Shell location since we were in the vicinity after grubbing at Wingstop and my wife’s car needed some gas. The company was offering a deal that states if you fill up at least 10 gallons of gas, you receive one complimentary lift ticket to participating ski resorts for a limited time. I put the gas nozzle in the tank and it filled up to 9.957 gallons. I printed the receipt and brought it to the old Indian guy and he said ‘too bad, you should’ve squeezed it more.’ The last time I did that to my wife’s car, it ended up in the shop because «topping off» causes too much air pressure and damage to our particular car. Luckily, our service adviser corrected the problem without damage to my wallet in the past.
Bastard! I walked out of the convenience store pissed off and rudely commented on his attitude and behavior.
I hope he has something bad coming to him soon. Someone needs to teach him a good lesson about being nice to people. I’m never going back to this location. If you do have the hankering to pump at this location, use your debit/​credit card, pump and leave. Do not interact with the attendant. You’ve been forewarned.

My default gas station in the area. Have not looked for other gas stations, but it’s usually a few cent$ cheaper than my local Shell, so I don’t mind filling up.
The only bad thing is that it’s sometimes hard to get back out onto Stevens Creek, because of the oncoming traffic. Have to exit on Stelling and make a U-​turn.

Nice… Right by whole foods which is my favorite right now. Everything is pretty new, the service is quick but it does get a tad bit crowded at times. Also it is pretty expensive but its Cupertino, What do you expect?

One star it too much! The attendant is super horrible, he rudely refuses to give air. Says I need to buy gas to get free air, never mind I filled it up yesterday — at another shell station!
I dont always need air when I fill up so why he is using a loop hole in the California law that states gas stations has to give their customers free air is beyond me. He will not generate more income from me because I will never come back for anything at all!

Attendant refused to turn on the air and water when I asked, apparently not believing that I had already bought gas. Amazingly rude.
I’ve been going to this gas station for over a year but will never go near the place again.
The irony is that I’ve often used the car wash here too. Never again.