All Star Mortgage Firm

I originally had a not very good customer service approach during my first contact with them. However Kelly one of the representatives at that place notice that I did not contact them to follow up with my documentation, I explain the situation and she assured me that she would personally take care of my files and walk me through the whole process.
My situation was difficult and in other mortgage companies I was put on hold and I was not given the necessary attention (I guess because it was a high season and no one wanted to go over a complicated file as mine), but Kelly from All Star Mortgage Firm was very upfront with me letting me know that it might take some time because of my situation but at the end of the day I got deliver my home in within the timeline that I was forecasted.
They were very organized and detail oriented with my file and always looked forward to get the best options available for me, I cannot thank them enough for all their time and support.
I was so happy with my outcome that I make them go through the same pain to help my parents buy their home, I knew it was a very complicated file for them but I knew the right person for that challenge was Kelly from All Star Mortgage Firm.
Keep in mind that purchasing a home is long and complicated in some cases, but even when we have obstacles on our way they found a way to overcome them.

Absolute worst mortgage & brokerage firm on the planet. Only use them if you want to find your dream home, be promised the world, pay a bunch of money, wait 3 months, THEN LOSE IT ALL. They lie, yell at you, yell at your employers, lie some more, never answer their phone, never call you back, put you on hold for 20 minutes, hang up on you again, lie some more, blame you, take no responsibility for their ineptitude, and leave you waiting till you turn grey & are broken. I’d give this firm –100 stars if I could. At the end of our dealings with this crappy firm, we lost $ 2000 & our dream home. DO NOT USE THEM!!!