Animal ER of Northwest Houston

My 2 star rating is based on many items. Lets start with the receptionist at the front desk. We walked in, my husband carrying our 90 pound dog. I told her we were there because he couldn’t walk. «why not?» she asked… ummmmm I have no idea. He’s 12 years old and he can’t walk. «well what happened» she asked… again, I don’t know. «well did you just find him this way»…by this point I was pissed. Give me a break. I am crying, distraught, and my dog can’t walk. This should be enough information for the receptionist to check us in. We proceed to sit in the waiting area where I was shocked to discover Jackass was playing on the TV. We didn’t have children with us, but I have never been in a public place that was playing a TV show with F bombs flying all over the place.
The assistant and the vet that helped us once we were called into a room were great. They were nice and compassionate and discussed the care plan with us. We paid our $ 750 estimate and left our pup to be sedated for xrays. About an hour later the vet called and said she wanted to add another $ 200 xray to our estimate… ok…whatever it takes is fine.
2 hours after that we were called to return to meet with the doctor. When we walked in the receptionist asked– how is your day going? Well… that was a bit awkward considering she should know its not going so well. We responded OK and she said «yea…it sucks coming here».
So after meeting with the doctor and lots of discussion it was decided it was best for our pup to let him go over the rainbow bridge. This was obviously the hardest and worst decision to ever have to make and I felt like the doctor and assistant were caring. They set us up in a room and a man and another assistant came in to set up the IV. I asked the assistant, how long does it normally take and she said «what is he having done?». Now maybe its just my grief but I would expect the tech to know what she was doing in a room and for me to have to respond «euthanasia» just about ripped my heart out.
Overall, the vet and her assistant were nice, but the remainder of the staff made us feel annoyed and awkward. They were upfront about the costs, although I do feel adding the extra $ 200 xray was a bit much considering the situation, it was a useless test to perform (a chest xray when the problem was he couldn’t walk). We were supposed to have everything paid for before the euthanasia so afterward we could just leave without having to speak to anyone in the height of our grief… but the receptionist messed that up apparently and we had to stop and show her my drivers license for our care credit charge.
This is by far the closest animal hospital to us, and while I hope it won’t be needed in the future, it is the one we would go to in the future. I just hope the staff is better trained at that point.

Took my pup in after she had been acting strange this morning. Walked in, greeted and promptly put in a room. Thank you to Dr. H and her tech this morning for comforting me and making my «child» feel better. Dr. H explained everything to me throughly and without hesitation when I asked the same question a couple times. The tech was wonderful. Thank you!!! Highly recommend this practice!!!

I can’t tell you how much I appreciate the Animal ER of Northwest Houston. 3 weeks ago our poor baby was going through a seizure, we assumed it was due to her fast kill heart worm treatment. PLEASE USE SLOW KILL!
We drove her here and they did everything they could to ensure she was taken care of. The lady at the front desk that morning was so kind to us. They helped us so much and the doctor made sure to let us know when our little girl wasn’t doing well. We were able to hold our baby’s hand as she passed. It was unfortunate, but I am glad they did everything they could to make her feel more comfortable in her passing.
My husband and I were shocked at what happened that day, it was truly heart breaking. We paid for the cremation services and received a beautiful cedar box with our baby’s name engraved on the top. I thought the Animal ER of Northwest Houston was so kind through this horrible time. They also sent us a sympathy card signed by everyone at the office, it really made us feel like they cared about our baby, even though they didn’t know her. Just when I thought that was amazing, just last week we received another letter in the mail saying the Animal ER of Northwest Houston donated a tree in our dog’s memorial, to the Tahoe National Forest in California. I can’t thank the Animal ER of Northwest Houston enough!
My family and I appreciate everything you have done to help us through this time!

I’ve not been to an ER for animals in years. We took our sweet dog in last night, when she had a bad episode at home. The vet there was the nicest vet I’ve ever been to. When she told us it was a matter of days that we had left with our sweet girl, she was kind and caring and made sure that we both comfortable before we went home to say our goodbyes. I would take any animal here, knowing that the level of care they would receive would be better than expected for a strip-​mall vet; in fact, she was kinder than any vet that we’ve ever seen. Thank you for making such a terrible experience with our dog easier than we expected it to be.

Had to put our dog to sleep tonight. We weren’t exactly sure what to expect when we arrived. We had actually stopped by earlier to see how the check in and evaluation process would work. Even though my husband and I asked the same questions 1000 times I’m sure (after he repeated what I just asked n so forth), they still answered 1000 times. We brought our dog back for eval and the nurses and Dr. Jennifer still took their time, presented us with options for a treatment/​care plan along w/​the associated costs. Then my husband inquired about euthanasia and they also said that would be an option considering the poor prognosis due to the dog’s age and condition. So they gave us plenty of time (seemed like an eternity) to make a decision, but made sure to check on us and our beloved pet to see if we needed anything… no pressure. Our dog had a seizure after the nurse finished the assessment and we called out for help and they came immediately, started an IV, seizure precautions, and stayed with us for a while before stepping out to give us some more time. They brought us water while we were waiting and the atmosphere was very welcoming. Everyone had a pleasant attitude and offered sympathy each time they conversed with us. We are very greatful for the previous Unilocal reviews and referrals from a friend to help us decide to come here. We wanted more time to make a decision about the remains after cremation, but they also gave us a few days to do that. They made our decision a little easier and we are glad that we didn’t have to go through this time alone or at home.

We have had 2 experiences with Animal ER. The first time I knew it wasn’t going to be successful. Our cat, Thor, that we had for 11 years had a stroke. My daughter is now a HS senior and we were all there as it happened, it was emotional. We didn’t know where to go because it was Sunday. As my husband was driving us out of the neighborhood we found the ER. I called ahead and they were ready for us but I knew there wasn’t hope. We couldn’t not try though. They were so compassionate. They didn’t even charge us.
Needless to say, we knew where to go when our new kitten got very sick. They took excellent care of him and were very thorough. I’m someone that needs to know everything and they gave us great advice and meds so he started feeling better quickly. Again, loving and compassionate. Needless to say, emergency vets aren’t cheep but they went over every option so we could keep the cost comfortable for us and yet know we were doing our baby Loki right. I HIGHLY recommend Animal ER of Northwest Houston!
Oh, they even sent us a sympathy card for Thor and notified our regular vet.

Animal ER is the best! They agreed to see my sick pup 20 minutes before closing and stayed late to make sure they sent him home healthy and comfortable. They also took their time explaining everything to me and didn’t make me feel bad when I asked them to repeat themselves or for clarification. In the evaluation room, I sat on the floor with my pup comforting him. When the assistant – Brandy, I believe – walked in to discuss payment, she, without hesitation, sat on the floor with me and explained everything. I cannot adequately describe the warmth and kindness I felt in her actions. Dr. Hennessey was knowledgable, confident, and upbeat after a long night of work. She very clearly explained my pup’s diagnosis and how to care for him. In addition to all of that, I received a call from them the day after they cared for my pup. They wanted to know how he was feeling and to let me know they overcharged me and would like to refund my account. GREAT CUSTOMER SERVICE!