Golden West Property Management

Never been so disrespected in my life, each and every time I interact with the owner Jan, or, any of her employees.
They aren’t proactive, and when there’s a problem they don’t respond, then blame the HOA for THEIR shortcomings. There have been roomers swirling around the community for years on their mismanagement of community funds and tampering with election results.
STAY AWAY from GWPM! Pay a little more $ for an honest company with integrity and good customer service.

Not happy with this property management company.

One of the worst property management company on the face of the earth! I emailed them so many times and they haven’t respond i’ve also called them a lot of times and they’ve yet to return the call! Really Unreliable people here, Don’t deal with these guy’s at all! They make promise’s they can’t even fulfill. Really don’t like this here management!

This is the worst property management company ever. They are so unprofessional, never return calls or emails. My new community residents said they were very unreliable, they were not kidding. I don’t recommend them to any investment company. Welcome to the neighborhood, NOT.

I have to agree with every single one of these reviews. This management company is below bottom feeder. The owner is rude and nasty and severely lacks people skills. I have lived in two different HOA’s both managed by Golden West and the lack of service was the same at both of them. Not sure who they hire to do electrical work, but the guy is lazy, takes forever to get things done, except for when it comes to producing his bill and wanting to get paid. If your HOA solicits bids reject theirs everytime, unless you like substandard management. I also heard a rumor from one of our Board members that the owners family all works there too. Big red flag.

Amazingly poor service — my experience is the same as so many others. Not only do they not return repeated calls for assistance, if you can get an email response it’s often rude or unclear. They must be really inexpensive, as there’s no excuse for this. Recently one of our homeowners was told to come to a board meeting. As the meeting continued, she found out the problem had been resolved. But no one told her she didn’t have to come!

Unclear of what the specifics are for the others but, I have only had professional interactions with several managers at Golden West Property Management. They have been responsive and timely with my past requests.

This company is extremely unresponsive. I’ve been trying to reach someone for a whole week with leasing questions about a unit that was just listed. I’ve left numerous messages and sent several emails with out any response. I don’t think the owners of these properties would be happy to know that this property management company is slow quick to respond to potential tenants.

Oh my god! I feel the same way as do my fellow Unilocalers! Rude bunch of incompetents who claim they returned my phone call when I never even got a message. Is GWPM the lowest bidder? If so, that would explain why so many condo complexes choose to use them. There are plenty of property management companies to choose from. They are so passive and do not enforce anything.
They were pretty responsive in the past, when Peggy was handling our association’s account. Not anymore.

I have lived in a single home managed by GWPM for 5 years, and from the start they are the most un-​responsive managment company I have dealt with. Not sure how they stay in business. But it takes typicaly 4 – 5 weeks to get a response and they play dumb and say they either did not get the XX number messages and emails (typically 4 – 5) or they misunderstood the problem. I also own a home I rent out, would never use a company like this to manage my property!

Been with them for 11 yrs have had excellent service and problem solving b. Sullivan Newport bay villas

Rude, Crude, and Has a Big ‘Tude.

The only reason they got one star is because i can’t give them anything lower…
I’ve lived in my current home since 2003 and have had a few occasions where i had to contact Vicki Yost our Property Manager. My first complaint and it’s echoed in other reviews is that she doesn’t return phone calls or emails. Questions go unanswered for weeks even with constant calls and emails until she fires off a letter informing you that you’re being fined for something.
I’m not sure if it’s a Vicki thing so much as a company policy but they’re really quick to have their attorney fire off letters. Rather than deal with matters on a personal level we’ve gotten certified letters followed by regular letters from their attorneys. This ain’t cheap and since that money comes out of our monthly dues, we’re not very happy about this.
We’ve also found that Vicki will tell you one thing and another through her lawyer (most people call this lying). We are now in a situation where there’s a serious public safety issue in our development. She had originally agreed to help resolve the problem but had a change of heart and advised us of this via a lawyer’s letter.
This afternoon (7-​27-​2011), i noticed their website was no longer up so maybe there’s hope they’re going out of business so we won’t have to put up with them much longer…

Poor service, a tree grew outside of my property that wasn’t in my area. They said I’m the responsible one to remove it.

It has been over five years now that I have been a resident of a homeowners’ association (HOA) that is served by Golden West Property Management (GWPM).
As for the property upkeep, I would give them three-​stars. The complex is generally maintained fairly well, with your typical hiccups here and there. Though there certainly is room for improvement, I’m satisfied with this aspect.
It’s GWPM’s lack of customer service and competency, namely that of Vicki Yost, that brings this review down to one-​star.
Over the years, I have had multiple notices of various HOA violations sent to me from Vicki — most of which were either non-​existent or corrected using the information given. When trying to deal with these notices, it was common to send multiple emails and leave several voicemails, and receive nothing in response. This meant that fines kept accumulating, and — wait for it… — late fees were tacked on! It actually got to the point where we had to settle in court.
What brings me to write today is yet another notice of violation I just received:
«It was reported that trash and toys are being left at the top your stairs. Please be advised the stairs are to be left clear of items at all times.»
This is funny because nothing has ever been left at the top of my stairs. The only thing there is a welcome mat, and the occasional package from UPS. The dumpster is right by the bottom of the stairs, so that coupled with my OCD doesn’t allow for trash to be left at the top. Even funnier is the claim about my non-​existent «toys» being left out. My non-​existent children must have left them there.
Apparently, Golden West Property Management also invests in a lot of faulty equipment, because Vicki often cites her computer crashing or the phone system erasing her messages ALL THE TIME!
Stephen Asaki is the President of the homeowners’ association. I put some of the blame on him, too, for the lack of communication between the residents and the HOA. I suspect that the HOA uses this particular property management company to keep our dues down, which I won’t argue with. However, we shouldn’t have to go through an irresponsible property management company to communicate with the HOA. There should be a direct line of communication.