PetSmart

I was in the Cypress store last night and was help by a very knowledgeable and courteous young man named Colton. I had a question this am and was able to call the store and speak to Colton, once again he was very helpful. I will cotinue to go to Pet smart and Colton for all my pets needs.

I had to run to the store in order to get 2 bags of dog food. I made it into the store around 9:45, just 15 minutes before the store closes. The cashiers greeted me and were very friendly. I didn’t feel rushed, but I immediately grabbed the things I needed and checked out.
I was in a rush because I had other errands to run, but the cashier was having small talk with the person in front of me and took forever. I waited patiently because I knew they were closing soon and couldn’t take too long, but she kept talking about her dog and the story kept going on and on. There was only one cashier working at the time and the line was getting longer and longer because everyone was ready to check out.
I would’ve preferred a faster check out. Other than that, this location is decent and has all the things I need in order to keep my pets happy.

I won’t be returning to shop at this location. The first time I shopped here for my two ferrets, I noticed that all the ferretone supplements had their safety seals tampered with. EVERY SINGLE BOTTLE. I let that slide because it easily could have been a customer that tampered with them and I felt the store couldn’t have helped that. The second time I shopped here sealed the deal. *CHECK THE EXPERATION DATES ON PET FOOD* Nearly all of the ferret food on shelf was expired. When I approached the cashier to checkout she wasn’t friendly at all. The first thing she said to me was, «Oh, I can’t sell this to you» when she went to scan my first item — a leash. Seriously? I’m at the pet STORE where you go to BUY items and you can’t sell me a leash? It took 3 times of her calling the manager over the phone before anyone showed up, meanwhile the line behind me was ever growing with agitated customers. All the manager said to me was a very lazy, «yeah, can’t sell it. sorry.» And when I asked why not she mentioned it’s not in their stock anymore. So expired pet food, tampered with products, AND you can’t sell me products that you have out on the shelf? NO THANK YOU!

We have 3 dogs and we take them here every now and then just to get them out for exercise. This place has some of the best products friendly and helpful staff around.