Sprint Store at RadioShack

This is a special thank you to Alex who assisted me last weekend with a charger for my new phone. I went in after my brand new phone completely died on me for NO reason and I was without a car charger. I was in the middle of working and everything was on my phone which left me completely stranded. Not only did he get me what I needed but allowed me to use his phone to call my office to get their assistance of where I needed to go. He must have sensed my panic mode and just by his kind gesture made my day not as bad as it could have been. He went way beyond the call of duty and for that he gets my 5 Star customer service award!

horrible service. no one welcomed the customer into their store. they are currently rearranging their store so I wasn’t sure if they were open. I ask if they were and one of the male co workers said «that’s why the door is open right» that’s not how your respond to a simple question. I’m walking around looking around and none of them asked if I needed help. there were at least 7 employees.

After a so so visit to a nearby sprint store my husband and i stopped into this radioshack/​sprint store and got the most amazing service from Jordynn and Tony. They helped recover lost photos from old phone i thought were gone forever. They double checked to make sure i got all discounts and fee waivers and got us the coolest tablet and wireless speaker, Both Free! We will visit again and recommend to family and friends for sure!

Went there to get a tablet and marissa showed me the best deal. She was very helpful and Tony the manager was very nice he helped me with my bill and took good care of me. I would definitely recommend any one to them great customer service and I was greeted immediately so I didn’t have to wait.

Horrible service. Guy was trying to sell me wall adapter when I was specific about car charger. When he realized he didn’t know what he was looking for he said «looks like we don’t have it.» Funny because I saw it hanging on the wall. Figured I shouldn’t spend my money here if they’re not willing to help.

I was 100% satisfied! I was skeptical about getting my iPad 2 and iPhone 5s screens fixed. I went in and spoke to Chris and another guy named Chris, they assured me that they could get my cell phone fixed within an hour and my iPad 2 screen fixed by the next day, which happened to be Super Bowl Sunday. Both turned out great, I’m glad I took the chance to trust these guys. Radio Shack, you saved me from paying my phone insurance company much more. Thank you!

4 because it’s my first experience here and I don’t just hand out 5s.
Chris helped us today. He was personable and knowledgable from beginning to end. Clear, concise, and efficient. A sense of humor too. The product we needed was in stock and reasonably prices. I’d visit this store again.

Horrible store! Do not shop here!
Owner is rude and has no customer service at all! Why own a store if your going to drive the customers away with your negative attitude and comments?! Needles to say, I’ll be purchasing my phone somewhere else. Glad I didn’t drop the cash for an expensive smart phone here! Never again!

I’m not a big radio shack fan (bad cell phone experience) but I was in a hurry and I though it would be quicker than going to a big box store. I just needed one battery. Not difficult.
The only person working in the store sssllllllooooooooooowwllllllyy waited on one customer. I was next. Waiting. Waiting. (Wishing I was in Wal-​Mart.) I’m looing through the batteries (surprisingly expensive) and don’t see the type I want. Waiting.
Shoot! Then the clerk starts «helping» another customer. I missed my turn! How did he not see I was there first? This customer also wanted a battery but the clerk was very rude to him. Their argument began to become prolonged and I left.
I’m going to buy the battery online.

I like this radio shack. they have always been super friendly and helpful. and they’ve always had what i’ve needed.
best of all, they are right next to señor big ed!!!

The guys helped me out with my iPhone 5 and was really excited by their enthusiasm and cooperation on helping me with readying my phone. Only thing I didn’t like was that apparently Radio shack wouldn’t let them sell any phones without some type of accessory and I had to buy a couple in order to complete my purchase. Customer service was awesome and I was easily able to get my hands onto an iPhone 5 on launch day by just calling and walking in!

If I could give 0 stars I would. We came in the store on a weekday and it was after lunch hours so we were the only people there. We came through the door without as much as a hello. The Store manager, Huda (who himself was manning the counter) was SO RUDE and curt and not very helpful. He didn’t seem like he wanted our business.

I have to preface this by saying that I have never liked Radio Shack. I believe everything they sell is garbage, and they overprice the hell out of said garbage, which just makes it expensive garbage.
With that out of the way, I now have to say that I dislike ‘The Shack’ even more.
The wife and I cruised over to the Los Alamitos location to find a new set of landline phones. After waiting 15 minutes for one of the associates to finish with a couple of clucking grandmas, we find out that the phones we liked were, of course, out of stock. So we head to the magical Amiga computer behind the counter, which tells us that the Cypress location has 3 in-​stock. Mind you, this includes the non-​functional display unit, which for some damn reason is counted in the on-​hand inventory. Stupid system.
So I drag my happy ass over to the Cypress store, find my desired phones on the shelf, and ask the sales guy if they indeed had any in-​store. He disappears into the back to find my phone and have a sandwich, then reappears exclaiming that I was ‘lucky’, and that he most certainly had the set for which I was searching. He rings me up, I run along my merry way.
It wasn’t until after I had taken one of the handsets out of the box that I realize we had both f-​ed up. He had sold me the wrong model, and I, being far too trusting, didn’t look at the model number on the box before I left. So 30 minutes later, I find myself at ‘The Shat’ for the third time in one day, only to have a sniffly, cold-​ridden worker tell me that the one I originally wanted, was, of course, OUT OF STOCK.
I’ve always tried to give Radio Shack the benefit of the doubt, but between the junk products, high prices, and inept salespeople, I’m just done. I wish Fry’s were closer. *sigh*

I had not been in a Radio Shack in several years. The power cord for my iPod dock in my car blew a fuse. I knew Radio Shack was the only sure bet. I went in and the associate quickly helped me find the correct fuse, and of course the three pack of fuses was super cheap.
While I they were ringing me up I noticed they were advertising the new Droid phone and I asked what they thought of it. They took the time to grab one out of the back and boot it up to show me. I did not buy the phone, but I was impressed with the customer service.
There are very few things I think of going to Radio Shack for, but when it comes to things like fuses they are the best. I will have to try and remember them for other things in the future.