Tails Of Texas Pet Resort

My review will represent an unsatisfactory review. On November 7, I scheduled an appointment for our dog Thanksgiving week. I wanted the first earliest appointment because we were traveling that day. It’s not our first time at Tails of Texas for grooming – our yorkie-​poo is groomed twice a year and we have boarded her while on vacation. When I scheduled the appointment the staff failed to mention they offer Zoom and Groom (a speedy service for $ 10 more). The first time I heard of it was when Kristin (she indicated she was a supervisor) stated we should have requested it. Of course that while she was rudely talking over me while on the phone. That morning we dropped off our dog at 7 a.m. and when we called later that morning for a status we were told it would be closer to 2 or 3 p.m. We were leaving town at noon that day, really. Their staff had several opportunities to sell an upgrade but they choose not to… I made it very clear that I was not satisfied and they were not going to charge me but, I paid for the service that I requested.
When I called the next week to speak to the owner – I called 3 times leaving my name and number the last time I called. Well Shirley never called back!!!
Note: Twice we have asked the groomers not to cut a few strands on top of our dogs head. A few years ago she had a patch of hair that fell off, after medication that part grows back white. Well, Tails of Texas groomers have cut it twice.

As an update, they did call me and offer to reimburse me for the vet bill and to replace the dog bed. I sent them a copy of the bill and to date have not heard from them or received the reimbursement.

In reference to Christen W. I am very sorry that you feel this way about the facility. We do continually train our staff on all aspects of pet care to better ourselves as a facility. Water I can assure you is something always offered to pets in our care, especially boarding and daycare clients, this is why water is changed a minimum of 4 times in a day and refilled as needed in-​between these times. Daycare dogs have water available to them the entire time they are with us, there is a personal water bowl in their room as well as 2 buckets minimum in the daycare yards and room during the day. We do hire adequate staff to care for the pets in our facility and again apologize if you have ever felt we were under staffed. Thank you for the kind words about our grooming department. We will continue to take all reviews good & bad as an opportunity to grow and better our selves for our customers because they are what matter to Us most in the end.

I am sad to report this facility is not what it once was. I have been coming here since it opened, and I always felt reassured my pets would be treated with the utmost care. They have gotten to the point of taking in too many pets & not hiring enough staff. There is zero communication between staff members & they clearly need more training. My dogs are always dying of thirst when we bring them home from daycare, I have mentioned this to the manager before, it is still a problem. I received a call from a staff member to confirm our grooming appt. for Saturday & confirmed also that we would be dropping them off earlier in the morning to play at daycare. Instead… we find out our dogs had been sitting in a kennel all morning… NO playtime, then had been taken in to be groomed. This staff is incompetent and cannot pay attention to detail. How many times do we have to say we are here for daycare?? I have wondered why they have seemed restless in the past when we picked them up… they have probably been sitting in a damn kennel all day! This is ridiculous and inexcusable. It is really unfortunate but we will not be bringing our dogs here any more.
However, I will say the groomers are fantastic! Just don’t board your babies here.

Very happy with this place. We groom and board ay least once a month and have never had a complaint. Regular day care drop ins. My dog loves it!

Love this place they are absolutely awesome! I don’t really care much about the cut, but smell I do, and my boys came back smelling DELICIOUS!

Nice setting but not impressive on the Grooming. Have not boarded here but took our beagle there for general grooming and left unimpressed. Our old groomer moved away and we needed to try somewhere new. Looked like Tails had decent reviews so called to set up an appointment. Told them then that we preferred it if we could get our dog in and out quickly since she really hates going to the groomers. They told us to bring her in by 8:00 and they would get her in and out. Got her there at 7:45, again explained that she was very gentle but groomers gave her stress so it would be great if she could get done early. Also told them that she didn’t like the blow dryer and recently had her left eye worked on so to be cautious around it. Not sure if any of the messages were relayed to the groomer as by noon we called to see if she was done as we hadn’t heard anything only to be told they were just drying her. When we picked her up her left eye was a bit red and whatever shampoo they used was way to perfumey. Doubt if we will be back here.

My fiancé and I moved to Cypress about 6 months ago and have been looking for a groomer for our 5 yr old Yorkie, Zoey. Today I tried Tails of Texas and was soooo impressed! The resort was clean and the staff was very welcoming. Our groomer, Kristi, was amazing! She seemed to be very knowledgeable and asked a lot of questions so that she could learn more about Zoey.
When I picked Zoey up, her haircut looked great! We got her set up on a monthly grooming plan and I definitely plan on using this resort for boarding, training, etc. Plus, the prices were very reasonable! So glad we found this place!!!

A great place to keep your pet while your gone. I have a big olé Yellow Lab dog that has more than her fair share of separation anxiety. At the last kennel we used, she would come back totally freaked out and smelled of urine twice. We had to find a new place.
We have found it. We have left her with Tails of Texas on four occasions. Each time, she comes back happy, clean and as if nothing had happened at all. The people that work here are always friendly and they do their best to accommodate the customers. I have nothing but great things to say.
GOOD JOB Tails of Texas!

Do not spend your hard earned money at this place. We took our dog in for grooming, and it was discussed at length that my long-​haired dog would be trimmed to a length of ½ to 1 inch long. She’s very hairy and needed a summer hair cut. When I called to check on her, I was told that she was nervous when the clippers were on, and I said just do the best you can. What we ended up with was a butchered job with our beautiful dog having shaved hind quarters and that’s it. They left her with long fur and a shaved butt, then charged us $ 60 for this horrible job.
If they were unable to do a proper job on my dog, they should have called and said come pick her up, that its not going to work.
So I got home and looked at the botched job, called and requested a refund, and the office manager said I would get a refund once she spoke to the owner. This was, of course, after arguing with me a great deal… real professional of her!
The owner never called me to apologize, let alone to discuss the refund. I called again to check on the status, and the manager said «oh, I thought she called you. You’re not going to be getting a refund». What a crappy way to do business.
So I’m out $ 60 and still have a dog with long, shedding fur that I have to now take somewhere else and spend more money to get the job done right.
These people don’t care and the owner is not someone you want to do business with. Unless you like getting ripped off.

Love this place. So does Mac!

We moved to Cypress back in November and have been looking for a groomer since. This is close to home too. Very friendly staff and clean too. They make sure all the animals are up to date on all their shots, which is good, I do want my dog getting sick, like he did in the past at one of those large grooming salons.
Jonathan did a great job on our dog and took great care of him. He was happy when we picked him up too, which is a great sign. We will definitely be back.

SO impressed with this place! Dropped my dogs off for Christmas boarding for 4 nights and they also had daycare and my little dog got groomed. They both looked so happy when we picked them up and as if they were very well taken care of. All of the staff knew them by name. Our lab, Max, is very energetic but it seemed they all knew exactly how to deal with big dogs. They did an excellent job on grooming as well. The staff are friendly, calm, and organized. We won’t board our dogs anywhere else from now on. We had a terrible boarding experience over Thanksgiving and we could really tell the difference in how our dogs were cared for this time. Thanks, Tails of Texas!

We love Tails of Texas. We use the boarding services when we go out of town and the grooming services every 7 weeks. Our schnauzers, Ollie, Emmie and Charlie enjoy their time there. All the staff members are friendly and helpful, you can definitely tell they all enjoy their jobs. We’ve been using Tails of Texas since they opened and we will continue to enjoy their services. Great job guys!