A Better Arborist

We have used Todd several times and he has always been knowledgeable, professional, courteous, and punctual. He was quick to respond, and his prices are very reasonable. We have recommended him to several folks in our neighborhood who were all pleased with the service. He does not deserve the previous review!

Upon a referral from my father-​in-​law, I called the owner, Todd Brown, of A Better Arborist inquiring if he could come bid a job trimming 5 trees on our property. Over the phone, he quickly assumed this was a «small job» and began to explain to me the problem he had taking on «small jobs» when he had $ 6,000 jobs to attend to. When I started to let him off the hook, he said he would «do me a favor» and come by that week (Thu, Fri or Sat) and just do the job. Thu, Fri, Sat came and no word and no show from Todd. After a no show, I contacted him and he failed to remember my name, address or the job (as we had discussed in detail). Todd promised to come do the work the following week at a specific date and time. When he didn’t show again, I called him. He once again, did not remember my name, the address nor the details of the job. Todd made numerous excuses as to why he no-​showed again and promised to show up the next day. Lacking confidence in his professionalism, I found an arborist who was available the very next day and decided to go with this company. Upon contacting Todd to cancel the appointment (not mentioning how he could not remember me nor the job that we had discussed in detail several times– based upon a referral from a previous client), he began berating me over the phone for cancelling the appointment and began attacking me verbally with profanities, instructing me to go to F’ng H*ll. I strongly reccommend that you DO NOT USE A Better Arborist. There is definitely a better arborist out there!