Advantage Rent-A-Car

Closes at midnight for some stupid reason while the others around them is still open. I pre paid the car so I expect a courtesy call to make sure I am on my way to pick up the car. Flight was on time but the rental shuttle was not and I did not get there until after midnight.
Why can’t they call you to confirm if you are getting there or wait 15 – 20 minutes extra to see if the pre paid customer is going to show up.
Traveling with a toddler and did not think that a location with rental cars which stays open 24 hours the only one (Advantage renta car) closes at midnight
This is not the service I expect when I have already paid for the 1 + week rental.
Never will I ever book from this company again — rather pay $ 50 extra to make sure that they offer services.

Horrible System, now I understand why the name ADVANTAGE, because they take advantage of people. All workers at d location were great, specially Courtney. The car I got broke down and I had to take it back and, they replaced it but still charged me for d full tank of gas that I didn’t use. I will never rent from them again.

I reserved a Full Size car 2 days prior to my arrival to Dallas. Once I arrived, I was told that my car wasn’t available and was offered either an «upgrade» to a Jeep Liberty or I would have to get a Hyundai Accent which was not a Full Size. When I asked why I wasn’t receiving the car that I reserved, I was told that when I booked online, I locked in the price/​rate and NOT the car itself.
I was also told that i would be given whatever is available and that a Full Size wasn’t available at the time. I made it clear that I didn’t want the Jeep and I would prefer the Hyundai instead (which is cheaper than a full size you would assume). The representative then told me the Hyundai isn’t an option and that I had to take the Jeep.
I left and went to other rental companies and eventually needed back at Advantage. Once I returned I was told that they now had a Kia Optima that «just came in». We went out back to get the car, only to see an entire fleet of cars ranging from SUVs all the way to compact vehicles.
We don’t appreciate being bullied into being given whatever they wanted to give us, especially since we did have a reservation. This is our last time using Advantage.

If I could make this a negative 1 star I would. I made a reservation with Advantage, called and confirmed my reservation, only to show up and be told they have my reservation on file, but no car available for me. The man working the counter was SO RUDE. I asked him whats the point of a reservation if they don’t hold the car for me he responded with «its not my problem»
When I called the corporate office they were just as unprofessional and disorganized as the rental office, I was told this is not how they normally conduct business and asked to give them another try, they would send coupons for a free rental… Its been over a month and I never received them. Surprise, surprise… dealing with this company was nothing but a headache. I will avoid them at all cost.

Booked my reservation online for Advantage Rental Car at Dallas FT Worth airport. Picking up Wednesday, December 10, 2014-​dropping off Friday, December 12, 2014. When I received the invoice via email, they had charged me for an extra day (my flight (#597) left at 12:10pm on FRIDAY DECEMBER 12^th)-charged me for three days worth of GPS after I called and told them it was only working for the first day. On December 13, 2014, I called Advantage at their corporate number but was told I would have to call the airport location. This I did and after explaining that I was grossly overcharged, I was told a manager would get back with me. That happened about an hour later. He said I would be getting a refund of $ 135.77. I did receive this refund on my debit card. However, I asked for a copy of a REVISED invoice be sent to me. This has not happened. I have NO idea what I’ve been charged or credited for. I was asked over and over again ‘was I sure I brought the car in on 12÷12÷14? Because I had a rescue dog with me and made myself known to an agent named Crystal (very nice agent), I was DAMN sure I dropped the car off. Plus, I had the ‘Advantage rent a car’ sleeve with a signature of Matthew Mclennore (?), the mileage of the dropped off car AND the date of 12÷12÷14. I did NOT get a receipt because I told them the GPS didn’t work and they said to go to the counter for an adjustment. An adjustment never happened, only the ‘sticker’ shock of an invoice charging me for God only knows what.

Way understaffed. I had to wait over an hour in line to get to the counter because the line was about 13 deep with no additional associates to assist.
Make extra time for the wait!!!

Negative stars — This is the second time I’ve used Advantage Rent-​A-​Car. I’ve had nothing but trouble booking car rentals. The phone just keeps ringing. Out of the 5 times I’ve called, 1 rep picked up. She was incredibly rude and not helpful. Advantage is typically cheaper than all the other rental companies but cheap doesn’t mean it’s good. Never will I rent from Advantage again.

THE WORST experience EVER. I had purchased on
and when I got to the airport. Advantage charged me $ 1.1k for a Yaris — clown car. It was Thanksgiving and there was no manager. the issues was the person on the counter told us that the manager would be coming. 2 hours later no manager and a $ 750 drop off fee. I had no choice but to pray someone would fix it. I was charge $ 1.1k for this clown car and was refunded $ 900 on my return. HORRIBLE.

When I got to the counter, after somewhat of a long wait, I was greeted warmly! The guy behind the counter was friendly and courteous and offered me a wide variety of options. After a bit of negotiation and a few yeses and nos he directed me to where my car was. He actually walked with me to show me!
The reason why I can’t give them five stars has more to do with the car itself.
1. The tires were severely under inflated and no one but me noticed, the morning after which was after a long drive whence I could have killed myself.
2. The car was dirty. There were all sorts of discarded papers and such inside the car. There was a dirty rag next to the driver’s seat and another one inside the center console.
Overall, even after having read all their bad reviews I was pleasantly surprised!
All in all, for the price, they can’t be beat, and if you’re lucky, you’ll have a mostly good experience!

If you are pressed for time, do not use this place. Our flight came in around 6am on a Sunday morning. We had to wait for a car even though we were the only customers waiting. Not only that, this company will check your credit, and place an additional $ 350 hold on your account if you choose not to use a credit card. The attendant was mediocre. She didn’t seem happy to be at work. Nonetheless, if you use a 3^rd party (Expedia, Travelocity, etc), check your paperwork to ensure you receive the same rate you booked the reservation for.

Bunch if scam artist, snake oil salesmen/​women. The lines are long and they keep you waiting as they try and sell every sucker with every upgrade imaginable. Even worse, they will try and penalize you for not taking their. They kept trying to upsell me a car, then after telling them no, they said the wait would be 30 minutes. After dealing with a older mean Hispanic woman, they had a smooth salesman named A. Jones come in to lay «good cop», trying to sweet talk me into a «great deal» that was only going to cost me 33% more than my original resevervation. 1 hour later, no car. Avoid this place like the plague. Absolute worse car rental experience in US ever, and I’ve been to 48 states.

Well maybe the company is acting differnetly towards different people
The held $ 200 on my rental and told me it would be returned in 24 hours after I returned the car
It was never returned and when you call the phone puts you on automatic hold and there is no answer even after 20 minutes
maybe my experience is unique but how they stay in business operating like that is beyond me

I had a really great rental experience here.
I initially had a reservation with another rental company but they could not except my Canadian credit card so they out right refused to rent me the car even those I had a reservation!
Advantage was nice enough to get me into a nice SUV for the same rate, I got the insurance coverage and paid for the gas tank in advance. I felt I got a great deal and that I was treated with respect and courtesy, they went out of their way to accommodate me!
I recommend this location highly! The customer service is outstanding.

My experience: very courteous, professional, efficient, helpful.
I actually got into an accident, and they were sympathetic, and helped me get into a new car quickly. There was even a dispute about paying for a tow truck, and, though it’s still up in the air, the people at this branch were respectful, and professional – even when I lost my cool.
I wanted to stick my hand up and say that, because so many of these reviewers are angry. That was NOT my experience.

Do not rent here, do not rent here, do not rent here. They automatically add a charge for a tank of gas even when you decline all options. They say they will refund the amount if you return the car full. Then they don’t. They fully expect most people not to notice or not to bother after the fact. When you call, they either can’t/won’t find your rental agreement, place you on hold for a long time, tell you they are having computer problems, or tell you they will get back to you (they don’t). Beware! Beware! Beware! They used to be owned by Hertz, and since bring sold have turned in to a really bad company. Do not rent here. Pay a few bucks more at any of the 8 other rental companies and save yourself multiple phone calls.

Just got my AmEx bill & what would have been a $ 1.25 toll they charged me $ 15.08. I am ok with extra charges for tolls thru rental car companies but this is over the top!!! Beware!!!
Other than that no real issues here. Cheapest place I could find. Car was decent but a little bit grandma for me. Better than what I expected based off the Unilocal reviews. Girls at a counter will try to sell you their gas program thing… ummm, pass, I am not an idiot and can do math and read gas signs. Will use them again but will make sure I don’t drive through any tolls.

They upgraded me to a Jeep Compass (if you’ve driven one it really is not an upgrade) that was dented, scratched, and had Florida plates. They tried to sell me all of the coverages and then when declined tried to scare me into them by stating that i’d have to pay for a continued rental if the car was in an accident. (Nice touch) Guess i’ll have to go back to Enterprise.

Never rent from this place! Never rent from this place! Never rent from this place! the vehicle is horrible.
I had a reservation for a standard car for 3 days last Labor Day weekend 2012 in DFW Airport. I got there on time and they were out of car in the class that I reserved. 3 classes down or 2 classes up were out too according to them. I had to wait for 30 minutes until they figured out what they wanted to offer for my reservation. I was offered a Toyota RAV4, which has scratches and hail damage all over the car. There are more than 50 dents on it. It had 40K miles on it. I checked the tire and they are all worn out. I looked in Advantage row and noticed that there were a lot of car available. Even a guy that checked in after me received a nice Nissan Sentra which is in compact class or better. I asked for another car, I was given a Jeep Liberty. I noticed that there was noise coming from the engine compartment during the travel. I was so scared something is going to break. The windshield wiper fluid reservoir was empty when I needed it. I wonder if they ever inspect the car after every rental. If safety is your main concern then do not rent from Advantage. It’s cheap for a reason.

This would have been a 3 or 4 star rating except for one «little» problem. Before my friends and I signed any paperwork or handed over anything, we told the rep. that we were going to Tucson 1-​way, and asked if we would be able to leave the car there. She told us that yes, that would be fine and handed us a sheet of paper with the phone #s and addresses of all their locations. We looked and there was a site just up the road from the Tucson Airport. Perfect.
Long story short. After a 15 hour drive, we get to the address listed on the paper, and what do we see? An empty dirt lot and an abandoned building.
We call the number listed and this is what we hear, «Sorry but the number you are trying to reach has been disconnected.»
WTF?
We call the customer help line and we are told that we would have to drive the car up to Phoenix to return it. So we proceed to «debate» that over the phone, and we wind up being told that we can return it to the Tucson Hertz rental car. We ask where it is and are told to call Hertz and ask for that info and they hang up. So after we get the number we call and get the location we need, drive to the Airport, and return the car. We ask the attendants what happened to Advantage and the tell us that Advantage closed late last year.
What the hell. Can’t you make sure that your offices know that one of your locations has been closed for MONTHS.
Maybe print updated location sheets for the offices, or even cheaper have someone buy 1 marker and cross out the dead locations.

Quick and efficient car a bit nicked and banged up. Fuel option 3.19 a gallon.