All You Can Move

DO NOT HIRE… TERRIBLE SERVICE AND THEY CHARGE TWICE THAN THE QUOTE. CAUTION!!!
Sample of an email I sent to them
Philip/​Javier,
It’s been many years since I’ve had such a terrible service with something.
I still don’t have my furniture and I’m paying double the price from the estimated!!!
Philip, you NEVER told me that there was a 14 day window for delivery (that’s what State to state is telling me now!!!). And you NEVER answer my emails! This is unacceptable!!! I’m asking my dad (lawyer) what I can do here. As you can see on the email string below, I confirmed my delivery date on Jan 2^nd! And it’s Jan 10^th and I still don’t have an ETA!!!
I really expect an answer and I’m not willing to pay for the «service» that’s giving me NO customer service and is charging me twice the price.
Javier, I spoke with another person on your team as I can’t reach Philip, and they gave me your contact. Hopefully you can sort something out, otherwise, I will make sure I put this review in every single website and will check legally if I can do something about this as well.
I really don’t remember when was the last time I was so disappointed with a service!!!
From:
To:
Subject: RE: Your Moving Estimate 713 814
Date: Wed, 2 Jan 2013 20:22:00 +0000
Hi Philip,
I’ve had a terrible experience with the service. To start with, they charged me $ 3000 for the move when your estimate said $ 1700. In addition to this, even though I confirmed several times that my delivery date was Jan 2^nd, I called back today for a status and they had me for February the 1^st. They were supposed to call me back with an estimate and they never returned my call. So now, I don’t have an idea on when my things will get delivered!!!
Can you help me review the price and ask them to get back to me on a delivery date? The price gap is UNACCEPTABLE!!!
Thanks,
P. S. The mover that packed my apartment wanted me to give him a blank check to pay the service. OBVIOUSLY, I didn’t do it, and finally he said to write the check under the companies name. I personally know that giving blank checks = scams, but I’m sure a lot of people would fall for that.
So to sum it up, terrible service. I hope you can do something to improve this, as this is completely unacceptable.
From:
2^nd
150 Huntingto

If I could give negative stars, I would not hesitate in a millisecond. I have moved 5 times in the last 7 years and this was by far the WORST move I have ever experienced. They did not show up on time, lied about why they were late (said they had a flat tire but in the end, they just didn’t have a truck), did not deliver on the date as agreed on the contract and charged a boat load of extra fees. AVOID them at all costs!!!

Lies lies Name Changed to «All You Don’t Move»
I chose this company based on reviews and cost but I did not know that their sales team told so many lies.
I chose to move between 8 and 11am on a Saturday. I received a call around 10 stating that there was an issue with the truck (1^st lie) and that they would call me back in 5 minutes (2^nd lie) and let me know if that crew could make it or it they needed to send a new crew between 11 and 1. I did not receive a call nor did a new crew show up. I called and left a message at 1 and called again at 2 and left another message. I received a call back stating that I sent an email to the driver (3^rd lie) stating that I wanted to cancel my move. WT??? I told the sales guy to forward me that email, well of course he could not b/​c I never sent an email, so then he told me that when the driver called I told them to cancel the move. (4^th lie) He told me that he would send the next crew within the hour which would be around 4pm. I received a call from the driver stating that they were 30 minutes away (5^th lie). I waited an hour and then received a call from the sales guy telling me that they would need to cancel because the driver had a family emergency (6^th lie). He said for the inconvenience that they would add a 3^rd person to the crew (7^th lie). They showed up the next morning with only 2 guys. Oscar was the foreman and he was great, but the guy that was with him used my bathroom in my new house, not a problem, but he did not ask (problem 1) and he did not wash his hands (problem 2). So not you are moving my items with nasty hands.
I would not recommend this company to my worst enemy. I called and spoke to what they told me was the Manager and he was not concerned at all with the hassle that they put me through.
WARNING: Do no use this company as I have learned a lesson in that you get what you pay for. BTW the truck is an old (2 Men and a Truck) truck, next time I will pay the higher rate to get better service!

First of all English is my second language so excuse me for any grammatical errors.
I wish I read your comments Matthew but I found this company as a referral from one my friends who
really take evaluating companys seriously. So I trusted her. I talked to Tekla. She was very nice and very
helpful. We were moving from New Jersey to Miami. Over the phone she asked what the items were and I told her the
best I can in 5 – 10 minutes. She gave me an estimate for about $ 3000.00 which was OK. I asked her what happens if we have more
items. She said the estimate will cover the differences and the big thing was that she stated multiple times
IF I WANTED TO WEIGH THE TRUCK, THE TRUCK WILL BE WEIGHED. They will not weigh the truck. Price was was reasonable. I really didnt shop for any other company
because 3000 was reasonable price. In March 2012 we rented a 40ft trailer to move our warehouse from NJ to Miami
and we paid about $ 2100.
Then we had Hurricane Sandy. We had to move the date multiple times and Tekla was always there for
us. Truck arrived. The first thing they did was come in to our house and start itemizing every single item that we
had. The driver showed me what the initial weight of the truck was and they will weigh the truck after loading
is complete and he told me we will be charged some cent per lbs. These were never mentioned to me.
Tekla made me so comfortable that I was even moving all my weight lifting equipment such as Squad rack, Olympic Bar
and barbells.
There was no indication that it was going to be so detailed.
Anyways, on the way to Miami I received a phone call from the moving company that had nothing to do with
all you can move, the lady told me that the move is going to cost $ 6700.00 and if we dont pay the money they will not deliver the items to our home in Miami. In addition there will be $ 800.00 fee if the trailer can not enter the building.
I immediately called tekla who has been there all the time to help and she said she can not help and she is sorry.
I talked to the manager at all you can move and the manager said I should talk to the lady at the moving company
(Barbie) who has been the dispatcher all along the way. I recommended that we should listen all the phone conversation that we
had with Tekla and she said they dont record phone conversations.
I was (am) extremely dissapointed. If I had known that it was going to be so detailed I would have shipped all the
boxes in pallets not using all you can move.
I got Mr. Isaacs email address too. Stay away.
All you can move is not a moving company they are just using Internet and the web to find people and trick them
to get their money. Unilocal is the first place that I looked and I found matthew’s review. I will do more. I will post this review everywhere.
I did call tekla and told her
that I was going to write this review.
I am sorry for all those people who work for Isaac.
Barbaros Ozdogan

Terrible experience. They have an «F» rating on Better Business Bureau. We asked about their rating and they said they have no rating.
We made a mistake and fell for the «fake reviews» online about this company.
DO NOT use this company and stay away from employees like Javier and Krista.
They sell you the job and then disappear and don’t care about you or your family and its belongings.
Absolutely a nightmare of a company.

Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered All You Can Move, LLC’s rating include:
Length of time business has been operating.
69 complaints filed against business
10 complaints filed against business that were not resolved.
3 serious complaints filed against business.
Advertising issue (s) found by BBB.
On February 25, 2011, the BBB contacted All You Can Move, LLC to discontinue claiming BBB accreditation.
The company’s website includes a claim of BBB accreditation. The company is not a BBB accredited business, and our policies prohibit false claims of accreditation.
As of April 27, 2011, the company has failed to respond to the BBB.

Wow… is all I can say about the experience I’ve had with this company. First off, I actually contacted «Houston 1 Movers» as my moving company. I did my homework on them and didn’t find any bad reviews, so I went with them. When the movers showed up at my house to load my stuff. it was «All you can move». I didn’t think anything of it at the time and still don’t get the connection with the two, but whatever…
They loaded my stuff and I had packed everything very well, labeling boxes «fragile», «very fragile», «books», etc. They picked it up in a box type truck and told me it would be in Atlanta in about a week. 10 days later my stuff showed up in Atlanta… in a semi-​truck! When the movers came to my apartment they told me it would be $ 500-​$ 600 additional dollars because they couldn’t get the semi-​truck close enough to my door! Hello… it’s a semi-​truck! I don’t know of many apartments you can get a semi-​truck into and it seemed like a scam to get extra money on the delivery end. I fought with them about that, talked to the apartment complex and they opened a back gate which meant the semi could get a little closer and they dropped the fee down to $ 200. Still scammy, but I needed my stuff.
When they opened the truck, at first sight all I could see was crushed boxes! I knew right away that this wouldn’t be good. «Fragile» boxes where on the bottom, «books» boxes where on top! As they started unloading my stuff, things were crushed and broken, right and left! In the end I’ve lost: 2 bookcases that were crushed, 10 picture frames, 2 large pieces of art, 2 vases, a resin sculpture, mixing bowls, books that were damaged due to the boxes being crushed, etc. On top of that all, they quoted me $ 1000 for the move in the beginning. By the time my stuff has been delivered, with all the extra fees they have tacked on, I ended up paying $ 1800!
I am heartbroken and upset, by this whole thing. I am currently trying to file a claim, but the lady at the office, will not send me the claim form, even though she has told me she would! Surprise, surprise! Moving is always a stressful experience, but it should never be this bad!

Don’t ever use this company, I mean ever! They are nothing but a huge fraudulent lie. They quote you with a low ball price and then once they load your stuff, the price increases exponentially and they screw you. If that’s not enough, when they come to drop your stuff, don’t expect it to be at your house and assembled like they tell you up front. Expect it to be dropped off six blocks away in someone’s ditch by an angry russian because he refuses to drive his eighteen wheeler into a neighborhood. Isn’t that where everyone normally lives… sorry I don’t live in a strip center with trailer dock access in the back. So, plan on shuttling your own stuff from a ditch six blocks away with your own vehicle. It’s called «All you can move» because you have to move all your own sh**. Also, they subcontract out the moving via eighteen wheeler, so the drivers could care less about what’s been told to you by «All you can move or your stuff. Avoid this company at all costs and please spread the bad word about them. Ignore the positive reviews about this company on the internet, that’s what screwed us… they’re all fake, they pay people to write positive reviews.

I received a message from «Issac C.» who identified himself as the owner of All You Can Move. He tried to bribe me into taking down my bad review.
What the hell?
Bad reviews are just part of owning a company. The best you can do is accept it, do BETTER, and ask REAL clients to write REAL reviews.
In his message he said «I dont understand why do you have implied that we have fake reviews we ask our customer every day do write a review on Unilocal and on athere sites» (sic)
When I received the message, the name on the account was «Samenta L.» and had 3 reviews, including a 5 star review for All You Can Move.
Now, the same link takes me to the same user, but the account name has been changed to «Issac C.» The other two reviews are still there, but the review for AYCM has been deleted.
Obviously, the company DOES have fake reviews and fake accounts.
Issac had this to say of the company: «All of the complaints came from a new branch that I opened in Houston, Texas. I fired all the employees that were working in Houston, Texas. I have hired a new a team and management, which has caused the number of complaints to stop.»
Maybe he’s being honest and the company has gotten better, but I sure as hell don’t care to find out first hand. Especially after this latest interaction.
All You Can Move, Issac, Samenta, whoever, DO NOT contact me again.

First of all, if anyone has used this moving company and has four boxes that are NOT theirs, let me know, they are probably mine, and maybe I have one of yours!
Our Complaint:
We agreed to use All You Can Move last summer. We requested and paid for packing, moving, and storing of our belongings. We were told that the packers would have all the materials (included in the price) and that our belongs be placed on pattets, shrink wrapped and stored in a secure, climate controlled warehouse. The movers were 4 hours late and did not have proper packing materials. They «packed» our clothes in dirty packing blankets, packed our kitchen items in unpadded boxes, and put our pictures loose on the truck. We had to allow them to move because we had made no other arrangements for storage services and no time to regroup. The only paperwork we got from them was an email with our initial order that said they had to cancel it and reschedule (it was the rescheduled date that they were four hours late for arrival).
Several months later, we discovered that some important items had been taken by the movers against our instructions. We went to the All You Can Move warehouse in the NE part of Houston. We discovered our goods were piled in a hot, dirty unsecured warehouse alongside other peoples items. Upon discovering this, I made arrangements (at great cost to me) to move these items to a private, secure storage facility in Katy (not affiliated with the moving company). We even had to tolerate a group of movers who mis-​handled our goods and then wanted to follow me to my bank so I tip them for their poor service. Again, we were never given any paperwork (no bill of lading).
Once we finally moved our items out of storage this past month we discovered that we have someone else’s box of items and four of our boxes are missing. These boxes held many of our family albums and keepsakes. We complained to the corporate office three times and were ignored, we asked the company to allow us access to their facility to look for our items — and had our request denied, and we finally asked for a copy of our bill of lading so we can file a claim — it has been 10 days and four phone calls from us — and still no bill of lading.
Their response:
Our final email to them was to ask for the address for their new storage facility in Houston so that we can deliver the box we were given which does not belong to us so that the person who does own it might not have to endure the horrible feelings we were going through over the loss of precious personal items. The moving company did tell us that in January they moved into a new warehouse because the conditions were so bad in the one we had originally had our items stored in (and visited). They refused to give us the address and refused to let us visit this new location to look for our boxes, so we were hoping if we could deliver the box that did not belong to us they would at least let us look for our missing boxes while we were there. Yet they are not responding… and we still have a box that belongs to someone else with no way of returning it.
How the complaint could be resolved:
We would like to 1) be able to return this unknown box and also 2) look for our 4 missing boxes in the current Houston warehouse. We would also like 3) a copy of our bill of lading so in case we do not locate the boxes, we will be able to file a claim. Since we had to move our items from their storage facility to our own in Oct. 2010 but did not move into our house until June 2011, we were not able to look through all of the boxes to determine the full situation until June 2011. When the movers placed the boxes into our storage unit they did so in a way that we could only look at the front boxes without danger of heavy furniture falling on top of our heads, so although we tried to look at the boxes we could not do so until June 2011. For this reason, if we have to file a claim, 4) we would like the «90 day» period for filing a claim waived. Under normal circumstances, if our items had been stored properly, we would have had them stored at the All You Can Move Houston warehouse until June 2011.

This company is the biggest rip off ever. First they give you a quote they won’t stick with and then they leave your stuff outside not loaded where it needs to go if it is not convenient for them to do so. They bring 4 guys to load everything because they are on a time table, but when they are unloading they bring 1 day worker and the driver doesn’t do shit. The BINDING quote doesn’t mean anything. Don’t believe them if they tell you, «just call to add whatever you think you forgot»… it will cost you 10X’s that and they won’t tell you what it will cost until everything is loaded into the truck and you can’t do anything about it.
I had an agreement that they would move my property from Texas to California to be placed into a storage facility. Of course they agreed, but once they got to California they unloaded the truck took off the moving pads and left… leaving all the stuff outside to be loaded into the storage by us. The storage POD was less than 10 feet from the truck where they unloaded, and yet they unloaded onto the pavement and then left everything there for us to move into the POD.
Krista is nice at first, but the minute you call to complain about something she is a bitch who won’t do shit to help you. I spent 5K on a move that could have been better organized and completed by a group of 10 year olds. This is her response when I told her that only 2 people were there to unload and that they did NOT move the items into the storage as promised… «It doesn’t matter how many people are there…» and «you weren’t there so you don’t know… let me talk to my driver.» I was there long enough to know that they were not doing any work other than sliding my bins down a ramp onto the pavement. I also was there long enough to realize that only 1 of the guys was actually working.
The employees including Tekla do not know what they are promising and what they can and cannot deliver. Though she tries to be accommodating, once they have your deposit and your stuff you will NOT get ANY HELP.
Not only is Krista obnoxious on the phone when dealing with issues she is condescending in tone and doesn’t realize that she is in the CUSTOMER SERVICE business. If you use this business be prepared for pleasant and nice in the beginning and a two faced snatch when there are problems.
It is one thing to have misjudged and been off on a quote. It is also one thing to not deliver what was promised in a manner that a customer would be satisfied with… but it is NOT acceptable to speak to someone who just wrote you a $ 5K check like they were some moron who fell off the turnip truck. I know for a fact that I wasted my money and time dealing with this company and should have believed the other comments of other customers.
In researching after the fact this company has multiple complaints to the Better Business Bureau and has had its BBB rating revoked!
I have had a more pleasant experience moving my own stuff with a uhaul and a group of friends. Never will I use this company nor recommend it to my WORST ENEMY! Krista is a liar and outright nasty lady and the driver Isreal or something… is a lazy SOB who lets the other guy do all the work. All You Can Move should change their name to ALL YOU CAN SCAM!!!

We choose All You Can Move (hereby referred to as All You Can Lose) based on price and what we thought were good customer service reviews. If you read one thing read this. They advertise on their website that they have an A Rating with the Better Business Bureau. This is is a fraudulent
of July 17^th All You Can Move (aka Dallas Movers) lost their accreditation due to complaints. Visit this link:
Price —
All you can move provided us a quote of services for $ 1450 however when the movers arrived the quote increased by $ 600. They would not allow me to go to the scale house and charged me based on volume not weight which was specifically what they advertise that they do not do. Service — They lost a box which was never found. It contained about $ 3K worth of items and we will recover a maximum of .60 per lb per article.
They also broke several pieces of furniture, dishes etc. These things happen but All You Can Move was extremely negligent. They hired a subcontractor to bring our things and packed our items next to people with the same tag color (that’s why the box was missing). Don’t trust this Company. I had the same experience as everyone else in July!

Allyoucanmove has been the worst company I have ever dealt with in terms of customer service. When they came to pick my stuff up, only after they had loaded the truck was their final estimate given to me of over $ 400 more than originally quoted. I then opted for my items to be weighed. I was assured I would receive a phone call that day from the driver who picked up my items; no such call came. Only after calling for 3 days did I finally receive such a phone call informing me the price which was less than I had been quoted at before. While on the phone I was told my items would not be arriving until a full week after I expected because I misunderstood the paperwork when it was presented to me. When asked for earliest date of delivery, that meant the earliest day that the company would being to ship, not the first day I could receive items. I was then told my items would be arriving the week of June 28^th. I received a phone call on Saturday June 26^th at 5pm telling me my items would be arriving on Sunday at 2pm, less than 24hrs from the estimated delivery time. Needless to say I was not able to meet my shipment at the storage facility on such short notice, let alone a weekend, so I was charged a 200 delivery fee and told my items would be delivered after the 4^th of July. I spent the next week and a half calling Allyoucanmove asking for a more precise date so I could adjust my work schedule to meet the shipment. They never returned phone calls and told me just to be patient and that they had no control over the situation. After a heated conversation with Krista from the company on Wednesday 7/​1, she informed me my items would be delivered after the 4^th of July, not to call anymore and that she would be in touch. I then received a phone call on Friday July 2^nd at 12:00pm saying my items would be delivered Saturday July 3^rd at 11am. I called Krista and she apologized and said she would handle the mistake, considering she had been rude with me one two days prior and to be patient. I then received word on Saturday my items would arrive Wednesday July 7^th. I met the delivery truck Wednesday at the storage facility and they kindly followed me to another facility since the one I previously indicated was not suitable for my needs. When there I was told I had to pay using money order, even though I was told upon pickup I could pay using credit card. I left and got a money order at the bank down the street to pay my shipment in full. Before even seeing the shipment I was made to turn in my payment and sign the final contract. After doing so I requested to see my items. Upon inspection, I was missing 16 of the 40 items as indicated on my inventory sheet! Also, the mattress delivered to me was a full size Ikea mattress, not the queen size Sealy Mattress and box spring I had shipped over 3 weeks ago at that point. The moving company had tried to leave me without a significant portion of items and pass off cheaper ones that were not mine at the same time! I then asked to see my contract again and scratched out my name saying I had received all items so as the company would not say I had authorize that all items were present. In total I am missing a Sealy Queen size bed with box spring, a 6’x4’white board, 2 shelving units (one plastic, one metal) and 11 boxes of clothing and personal belonging ranging from full designer suits to t-​shirts I have collected from childhood
WHATEVER YOU DO DO NOT USE THEM!