American Airlines

Absolutely pathetic customer service from American Airlines.
First, they cancelled the flight to Orlando and informed me, and many other fliers, two hours before the scheduled departure.
Second, they gave us another flight the next day, while they gave us the reason that due to weather they could not fly to Orlando. They lied, they had fights flying to Miami the same day, 30 mins later.
Third, I asked for a refund, since they were unable to give me a confirmed seat the same day, but they could not do that either.
Absolutely unhelpful behavior from the customer service agents at the airport, a flight full of people stranded at the airport and they had 2 people responding at the desks.
Very very unprofessional.

After asking to secure a seat for my son traveling alone as a minor, I was accused ultimately of «harassment» by a customer relations supervisor because I called the fact that I was forced to pay extra to secure a seat assignment for my son what it is, extortion. On top of that, caring nothing about the reason for my son’s urgent travel, the customer relations supervisor accused me of purchasing the ticket «at the last minute» justifying that American Airline did not actually sell me a seat on the plane. Apparently, all I had paid over $ 450 for was «travel form point A to point B» — with no assurance of a seat. This is ridiculous and forcing us to pay extra to guarantee a seat is extortion. My complaint is against Gloria Garcia of the Dallas Customer Relations center who nonchalantly offered that I complain to her supervisor Sean Bentl — who would according to her justify her actions. Garcia then went on to threaten me for what she alleged was «harassment» simply because I stated, «I want pay the extortion for a seat». Garcia stated that the calls were recorded as if it would somehow be used against me in court.

This is the worst airline I’ve ever used. They made a mistake which forced my girlfriend and I to miss an entire day of our vacation at a resort we paid for and they have yet to resolve the issue. I will NEVER fly AA again.

I am a million mile member of AA. I fully understand and appreciate the restrictions of a non-​refundable ticket. However, I believe that I was charged a $ 200 change fee for both the outbound AND return flights on my round trip ticket (even though I didn’t change the return portion, it had been cancelled by the reservation operator at American). There were two of us travelling which is an extra charge of $ 400. I tried to remedy this twice through the AA website and never got a straight answer. nobody can help me over the phone. It very frustrating.

My Fiancé and I are both disabled and mover to Portland Texas for heath reason. Corpus Christies airport has only a few choices for flights to RI. My Fiancé need a flight from RI to Corpus and I purchased a ticket for 8÷21÷15 for a price of $ 341.00. An issue came up and I had to change the flight to ⁸⁄₂₄ they told me it would cost an additional $ 341.00. I said ok and called them back within minutes to change back to my original flight on ⁸⁄₂₁. The charged me $ 706.00 for the flight that was originally $ 341.00. as usual when my fiancé was on her way back the flight was delayed and she got to sleep on the dirty floor all night at the Dallas airport. Then when she finally made it to corpus her luggage didn’t, We had to return later that day to pick it up. When I contacted AA they basically told me to pound sand they would nut refund any of the cost. Lets band together and boycott this airline by reading the reviews they treat everyone like trash. Southwest will be flying out of corpus starting Nov 1^st and they don’t charge for your carry on or you first suitcase.
Steve Letourneau

Refused to honor their
Low Price Guarantee. Advantage Gold for life flyer that booked $ 1,718.70 international ticket on
. Less than 24 hours later I find the same flight for $ 1,073.78 a (-$ 644.92) overcharge. Called the Gold Customer Service desk twice and both time they refused to honor their published Low Price Guarantee. Wrote their SVP Customer Relations who also refused to honor their published business Terms.
Don’t book with
— there are ethical airlines that will honor their published guarantees.

Worst customer service ever. I will never fly AA again even if I have to pay more for another airline. I will fly this airline ONLY if there are no other options.
My wife and two daughters had their boarding passes but arrived at the gate 20 minutes prior rather than 30 minutes. The plane was in the boarding process not yet loaded, it was scheduled to take off in 20 minutes. When they got in line to board they were told they were late and would not allow them to board and their seats were going to be given away to stand by passengers. After 10 minutes of arguing with the AA personal they called up 3 stand by passengers and gave their seats away even though they were there waiting to board. They called up 3 stand by passengers while they were standing at the gate pleading to get on but we’re denied. The they were told there was no flights they could get th on until the next day and they would need to buy new tickets.
How can you pay for seats-​secure a boarding pass and then be told your late even when the plane is still boarding, then have you seats given away and told you need to buy another ticket when you already bought one.
The flight attendants working the boarding were rude, augmenting and confrontational. They made a horrible mistake, refused to own it and then made a scene defending their error.
AA lost 4 very loyal customers. This says everything about their customer service standards. Avoid this airline and save yourself the headache & frustration of experiencing horrible customer service.

I am speaking out now because I hope that American Airlines Board, Stock Owners and Management will realize they have a problem and get it fixed!
What has happened to American Airlines counter agents, gate agents & flight attendants??? My husband has been flying American for many years but as a non-​frequent flyer (even when accompanying my husband) I get all sorts of mistreatment — (Read on to three examples of bad behavior.)
1. I have been yelled at by a gate agent who actually came onto the plane to yell at me, after I was seated, about some problem with my seat assignment (I still don’t know why, a counter agent had changed my seat) … 2.
I’ve had my assigned seat taken away when I showed up for flights with my husband (after we had checked-​in the day before) This has happened several times this year!!! AND My husband’s seat had not been altered!
I just read a Yahoo article today 10÷15÷15 about a crying women that was yelled at and kicked off an American flight by a flight attendant! I was not surprised to read that!
3. Something similar happened to me on a Christmas flight from Dallas to Phoenix… My husband and I were seated on our flight and standby’s were boarding but a counter agent gave a standby person my seat assignment instead of the empty seat next to me — as the doors were almost ready to close the flight attendants wanted to kick me off the plane, they told me to collect my bags and went even further by announcing it over the intercom to get me moving!!! My husband luckily kept his cool & got it straightened out… but I am always worried about what will happen each time I have to fly with my husband!

I wish I could give a zero star rating. Their representative makes a mistake in changing my itinerary, without authorization, then they tell me they can’t fix it, and I have to live with the screw up. Epic fail! You hire idiots, make mistakes, then tell the customer there is nothing that can be done to right the wrong. Well AA, after 25 years and 2+ million miles, screw you! You do not deserve my business. You suck!

I’m a gold customer but I never end up feeling like one. I get the crappiest seats in the back of the plane frequently. I guess two first class over seas tickets don’t earn you much these days. How much money must I spend with this airline to get decent service? Is 30k in one year not sufficient to get decent seats? I will look for a new airline to fly because I’m tired of bad seats with American.

I absolutely hate your new platinum phone answering service. I don’t want to wait 45 minutes to an hour to talk to someone not do I want to wait for them to call me back. Your system works horrible and most of the time the answers such as my platinum number are not understood.
This is the worst customer service in the world. It will be much easier And less stressful to switch to Jet Blue.

Me and my friend were supposed to catch the August 16 flight 1521 operated by American Airlines from Dallas Fortworth to Los Angeles. This is the first time I am traveling with AA. We have booked a ticket with expedia for Alaskan airlines and we waited at their counter for a long time before we were directed to AA counter. There was Michael at the AA counter who said that we have missed our flight and we tried to ask him for an alternative flight and were explaining to him about how we lost time because of the confusion between Alaskan airlines and AA based on the itenary sent to us through Expedia which had no enough information.
It started first with Michael being very rude to us. He was saying that he could only Give us standby. We were understanding In spite of his rudeness and asked him when we could get a confirmed ticket. He said keep waiting for next flight and the next and the next and the next till we get lucky and was extremely rude.
We called the American Airlines who was on call with us for half n hour and asked us to call the Alaskan Airlines who made us call Expedia who said that there is nothing they could do. After waiting at the airport for three hours we called American Airlines and told about the rude experience at the counter and they said they were extremely sorry for the inconvenience and they confirmed flight 2401 at 7:05 AM on August 17. We were happy that we could still go for our job the next morning and we were told by agent Kevin that we will get a confirmation email in two hours. After three calls with three agents last night we did not get any email and they kept assuring us that our tickets were confirmed but we never got an email.
This morning we went to catch the flight and Usha at the counter said that we are still on standby. We were trying to explain in the calmest way possible that AA confirmed our tickets on call but she kept rushing us and was not ready to listen. We were very frustrated by then and said that we would lodge a complaint with AA and she asked us to go ahead and said we could do whatever we want and she would see to it.
In the end, we paid 150 $ for a flight tonight at 10:20 pm from DFW. My friend missed a very important meeting at work, I stayed on calls the whole night with a false assurance from American Airlines. We were emotionally traumatized with the rude behaviour from your staff and I am extremely unhappy with your service. I only write to you to make you understand how inefficient AA staff was.
Sincerely,
Hema Manogna Gudlavalleti

Never did receive my receipt. Grrrrr. Bought another ticket on AA app. Didn’t realize it was for us airways. It was a nightmare getting my boarding pass! Even the counter people couldn’t help me. They said I had to go to a multi airline kiosk. This is total bs. AA owns US Airways. AA sold me the ticket. Give me a boarding pass. Grrr. Oh and by the way… I never did get the receipt from my above post.

American has lost my business. And I hope yours. My wife and I were put on two different planes with maintenance issues found after the planes were loaded. We could not understand the pilot on either plane of what was happening or what we should do because the speaker system was so low. After hours of delays, we were able to proceed with a working plane.
On the return trip, we were put on a Mesa Airlines flight by American. The speaker system was so loud I plugged my ears with my fingers and it still sounded like someone was yelling directly in my ears. I asked the flight attendant if they could turn down the volume, it was too loud. He went off on me. One passenger sought me out after the flight said he was yelling, rude and totally inappropriate. The other attendant when bringing drinks was being rude also. I was speechless. My wife said she was stunned by his behavior. After his rant I was scared to speak knowing the power that flight attendants have been given. Afterward both flight attendants hid their name badges knowing I was planning to report their behavior. I never had these problems with Southwest Airlines whom I will use for future flights.

This is the 2^nd time this year that delays and cancellations resulted in me spending the night in the airport. It’s not that I don’t understand how things can happen it’s the following:
Being told in both occasions it’s the weather and because it’s their policy the can’t offer any compensation for the inconvenience. The first time the pilot said that his first officer met his legal limit and could not fly any longer so flight was canceled. On Sunday the pilot said they had trouble getting a crew together for the flight. AA said on both occasions it’s the weather.
No food, no hotel, no Cot. Slept on the Floor. Lost money for room (no. Refundable), missed work today, no sleep. First trip was my wife’s. Day, a disaster. I can go on and on… I felt the most reasonable thing to offer is a free flight, points toward travel, something that tells me that they Value the money that my company spends to travel with them. Nothing. I’m very disappointed in their service towards me. I told the service agent when trying to reschedule that I was delayed for /​hours, she responded, «that’s not correct, it was an hour and a half». I told her, thank you for pointing that clarification out to me. Really?

American has horrible customer service. They have changed our flights three times before our travel date and when arriving at the gate we found out they had bumped us to different seats, of course to the very back of the plane. The reason being there was a convention. Really? What does that have to do with anything? I will not fly AA again!!!

Definitely WILL NOT be using #AmericanAirlines #AA ever again!!! My wife was stuck in Dallas due to weather at first, but then they loaded all passengers on the plane because they had every intention on leaving to Fort Smith, AR. Well, due to a communication error on American Airlines part, Fort Smith had closed for the night not expecting the Dallas flight because good olé American Airlines failed to let them know!
So, now my wife had to stay in Dallas, which would’ve been ok had she not had to sit in a chair in an airport until the next day!!! When she was in line to get a hotel, the last told everyone, if you’re waiting in line for a hotel, you’re wasting your time, no more hotel rooms in all of Dallas Texas! WOW.
So 30+ hours later, my wife is sick from sitting in a chair for 30+ hrs because AA doesn’t have anymore cots or hotel rooms. This was absurd and the staff was not accommodating at all for their error. Mark AA off of my list! SW or Delta from now on! If I could give 0 stars I would!

Everyone complains that American Airlines is SO BAD IN CUSTOMER SERVICE and I experienced this for the first time today. I HAVE NEVER MET ANYONE MORE RUDE THAN THE AMERICAN AIRLINES SUPERVISOR, MITCH MCDONALD, AT DFW INTERNATIONAL! I was waiting in line with my elderly dad and nephew, who isn’t even 2 years old yet. The ticket counter rep, whom I later find out is the supervisor Mitch McDonald. He yells «come on,» in an impatient voice. We were just waiting our turn, why the immediate attitude? Then he tells me I cannot escort my elderly dad, who is almost 70 years old, nor my nephew to the gate because my dad isn’t disabled and thus can easily get to the gate himself. He said it has been a policy for a «very long time,» despite my having had done it less than one year ago. I think fine, I’ll let it go. Then rudeness with checking in our bag pursued. Mitch McDonald apparently doesn’t like being told that our carry on isn’t a car seat. Car seats fly for free so I’m sorry for correcting you and trying to pay for the checked bag. He then only gestures for us to put the bag on the scale and not realizing what he’s trying to do, as we stood in silence. He finally uses his words and tells us to put it on the scale. Once complete, HE THROWS MY DAD’S TICKET AT ME! THEN WITHOUT SAYING ANYTHING WALKS AWAY! I WAS LIVID AT THIS POINT. So I walk my dad and nephew to the security line and head back to ask for Mitch McDonald’s supervisor ONLY TO FIND OUT THAT AMERICAN AIRLINES CONDONES THIS BEHAVIOR, because evidently he was the supervisor. I asked him if he thought, as the supervisor, that how he acted was an appropriate way to treat a customer. He played dumb and asked why I thought that, while saying that he didn’t know he threw the ticket at me. No apology, no sorry for the confusion. Nothing! You can see why he was reluctant to give me his name. I will be formally filing complaints and communicating this incident by all means.

I’ve been flying for over 30 years and must say I can’t wait to retire in a few years. Airlines just SUCK these days. This last flight I made reservations over 30 days ago, and wasn’t allowed the choose a seat before hand, WTF is up with that. Then, I get stuck in a middle seat. Airlines have become so damn greedy these days, they want to charge for everything. Guess thats why you can’t choose your seat unless your willing to shell out even more money. American, you can Fk off.

We had a trip booked to Napa on American but had to cancel it due to illness. American told us that we had to pay $ 400 in fees in order to use the tickets again. I thought that this was an exceptionally heavy fee just to push a button to transfer the tickets (especially considering Southwest doesn’t charge a fee) so I asked to speak to a supervisor. She proceeded to tell me in a bored dismissive voice that I had the option to read the terms before I purchased the tickets and I still chose the non refundable tickets. To add insult to injury when I requested our upgrades be refunded, she said we don’t do that on the phone and I don’t know what the address is but you have to request it online. Great customer service. We took a trip last year and american had to cancel our return flight due to a problem with the jet. They never offered any hotel vouchers, food vouchers or refunds. We had to take a non direct flight the next day which took almost 8 hours versus 2 on the direct and we both missed work. We never complained or tried to get any money back. Things happen and we understand that but apparently American doesn’t treat its customers with as much understanding. You are just a dollar sign to this company so let your dollars speak for you and fly with another airline. I haven’t flown with American since and won’t as long as I can help it.