over priced. Uses subcontractors. No supervision. Quoted using Two bundles of shingles. Used less than ½ a bundle and still insisted I pay their quoted price $ 2,450.00. In 2015 they did a roof repair that required more material and labor for $ 450.00. They are opportunist that take advantage of homeowners who are in distress.
David T.
Rating des Ortes: 4 Allen, TX
These guys are more expensive than other contractors, I’ll just say that up front. But, from the several bids I listened to for our roof, I do believe their products are better. The sales guy, Kyle, was very professional, knew his products and services, and answered all of my questions well. We had the roof scheduled for a Thursday. As the day got closer, there was a 30% chance of rain in the forecast. Not wanting to chance it, I asked to move the date. They rescheduled for the next Thursday with no problem. It then forecasted rain… for the next 5 consecutive reschedule dates we had. Each time, for over 2 months, Aspenmark rescheduled our date, by my request, with no questions. Some of those dates were rainouts, some of them were me being paranoid about rain. No problems. I really appreciated that. I contacted Kyle on weekends, during the week, after 5 pm, early in the morning… it didn’t matter. I always got a text or call back immediately. VERY good communication. When they actually did the job? It was done in 6 hours. Much faster than other houses in our area, which sometimes took two or three days. The roof looks great, and it was done very well. Now, here’s where I’m leery about the industry in general, and Aspenmark was no different. If you’re getting your roof done, watch for this. Get multiple bids from at least 3 companies. Then, watch as they give you one price, then call you back a couple days later and say, «Oops! I forgot to add _____price in the quote.» «Oh sorry. I forgot to correctly calculate your square footage. It’s going to be $_______more money.» This seems commonplace, and I’m not sure why they’re all doing that. Seems to me that it’s how the sales person adds in their commission after they’ve baited you with the initial price. I can’t prove that, but all of the companies I got quotes from did it. Aspenmark was no different. That’s why I took away the 5th star for this review. Accurate, upfront pricing is what I expected, and it’s shady how this industry can’t seem to get that right. But, I will also say that Aspenmark was the only company to increase the price overall, and then give me discounts on some materials to bring my out-of-pocket expense back down to pretty close to the original quote.