Atera Apartments

What I like about Atera:
Spacious floor plans
Office staff is nice and helpful and they seem to care
Gated
Trash valet
Pools are nice
Community events
Covered parking available
Washer and dryer hook ups in units
Maintenence responds to work orders
Good location-​just far enough from the city madness but just a short über away
What I dont like:
Thin windows. If you are a light sleeper you will hear everything.
The apartments are older so if you live below someone you will hear creeks from above.
This place is on the cheaper side for apartments but if youre on a budget and you want to live close to everything this is a great place to be.
I have been here less an a month and I am less than thrilled about the cleanliness of my apartment upon move in. It just sucks to have to clean the filth and shit (literally) left behind by the fomer tenants. When you move into an apartment it should be spotless the day you move in so you are responsible for only your own mess after this.
My advice to Atera is to find a new cleaning service because if you paid to have this place cleaned before I moved in you indeed got ripped off.
My advice to anyone moving in is to do a very thorough walk thru (bring your white gloves) before moving in and have your place cleaned for you before signing the lease.
Here are the issues I had with the cleanliness:
The screen door to the patio was absolutely filthy dust was literally caked on
There were still crumbs and debris in the drawers and cabinets
There is literally crusty stuff under my bathroom sink
There is a layer of mineral water build up in the bottom of the toilet (thats disgusting)
My blinds have dirty water spots on them and there is still dust in the corners (obviously someone did a quick wipe thru with dirty water)
The light switches have dirt caked in the crevices and lettering (they should have been replaced)
The backspash was never wiped down after the grouting was done (you can feel the residual grout from after they did it its supposed to be rinsed after installation)
A lot of the outlets are cracked
Under the sinks have water spots and stains and dirt and crumbs and trash
Under the kitchen sink smells musty
There were cob webs in parts of the house
In my opinion these are all things that easily could have been addressed prior to my move in. I asked my leasing agent upon my noticing things (within a week of move in) if they could send a cleaner in to address and they did not.
I do have to take some responsibility that I didnt do a walk thru prior to signing the lease (lesson learned for me). I signed it as is so they arent obligated to do anything but it wouldve been the right thing to do. So I am disappointed in that. I am not even a clean freak and some of this was disgusting.
I can tell the people before me were here for a while and were so dirty. Now I get to move in to my new apt and clean their filth. Lucky me.
Some additional issues we have had are:
They misbilled us on our offer to rent and I gave them the exact amount I was asked to pay. Then get a bill on my door that I owed $ 50 but without any explanation. Then when I asked them to follow up they didnt then my roommate asked and they said they werent going to charge us. Then I go to pay my rent online and they tacked it onto that. I paid what was in writing for me to pay in the first place.
Also, the gate codes were not working properly ao if you didnt have a clicker with you for any reason it was the biggest mess to get in.
I gave 2 stars because of the location and I do personally like Barry in the office he is super nice. I do havw to give him credit for addressing some additional maintenence issues I had (broken garbage disposal at move in etc). But the cleaning issue is a huge deal for me so its a rough start as of now. Bottom line is the apartment should of been clean and sanitary for a new tenant. Your cleaners dropped the ball and whoever was in charge of making sure this apartment was clean and ready for move in did as well.
This is an okay place to live and I wouldnt tell people not to live here. Just be aware of what you are getting yourself into before you sign that lease.
Hopefully as time goes on they are able to turn this around.

This place used to be great. The floor plans are spacious and the location is good. Management has changed numerous times. Since Fairfield took over, things have really declined. The latest manager has REALLY let things go. Landscape has died, trash is not taken care of, and any staff that had been here has left. Only temporary workers are now in the office. The attitude in the front office (especially from the manager) is that they are bothered when you enter. The only consistence is the yearly increase in rent.
They have now placed tacky giant «balloons» at the entrance in hopes of attracting new residents, since occupancy rates are down — NOT the correct approach for this neighborhood. Just my opinion.

A few days ago I cut my finger while slicing tomatoes and discovered I didn’t have any Band-​Aids. I headed to the convenient onsite leasing office to see if, by chance, they had any. I was given a Band-​Aid, an antiseptic wipe and some antibiotic ointment. Why am I telling this story? Because I think it is a good demonstration of the way the Atera staff treats the residents — with prompt, caring assistance.
(And shout-​out to the maintenance staff who give great advice on keeping utilities costs down.)
East Coast Girl Stops Blood Vendetta Long Enough to Read Unilocal Review Aloud:

Moved in a little over a month ago and I cannot say enough great things about Atera. Josh took care of my leasing and he has gone above and beyond in every area to make my experience there absolutely fantastic. From the leasing process, to move-​in, to day-​to-​day needs, these people have it down. And on top of that, the apartments are just adorable. Big thank-​you to Josh and the rest of the team there — y’all are awesome!

This is a great apartment complex to live in. I have lived in 4 – 5 others through out my last 8 years and this is by far the best. I recently put in 3 different maintenance request for light bulbs that went out and asking them to unclog my shower and change my air filters 3 different days because I was being an idiot and each time within 24 hours they had someone come out and address the issues and they were all done correctly. I do not usually write reviews but for Atera I have no problem letting everyone know how awesome they are. No complaints here.

Overall the place is great. I give it two stars simply because I was promised a move in special. They pay a real to a referral fee. I moved in Sept 2014 and I’ve still not received it. The realtor says the holdup is with the leasing agency.

So I’ve lived here for about 6 months now and can honestly say I’ve never had a problem here. Maybe I’ve gotten lucky, since it really seems like most people always just have terrible things to say about their apartments.
It was clean and ready when I moved in, it’s affordably priced, and management is doing all they can to keep this older complex competitive with newer complexes.
My best compliment I can give is to management. They were really flexible and cooperative with me and my plans to move in. That right there is what wins business and keeps residents loyal. Special shoutout to Daniel P., who I ended up living next to and enjoys going above and beyond for me.
Definitely would recommend this place!

I have lived here for 5 years. Each year the team gets better and better. The management really works hard to keep residents happy. This is clearly seen by the lack of unit availability. Understanding that there will ALWAYS be people who aren’t 100% satisfied, and that mistakes do happen (w/​maintence, management, etc), I would still recommend anyone to check the complex out. It is nice to still live in a place that is not a high-​mid rise building. One with actual landscaping and grass. Great place!

I have lived at Atera for 18 months and upon turning in my keys this afternoon, I can genuinely say that Atera went above and beyond. The staff and management including Daniel and Shaniel are class acts. This complex may not be the newest in comparison to the newer properties popping up across the street but the attention to detail is what makes Atera special. I am proud to have lived here for a short time and sad to leave. Regardless of the past bad experiences below, I had zero issues with my apartment and would move back here in a heartbeat. Keep it up Atera!

I am a travel nurse and have lived in a lot of places and I thought this was the nicest apartment I had ever lived in. The apartments are remodeled and clean. Everything was in great condition on move in. The common grounds are well maintained with an awesome pool area and BBQ. The staff, I remember Daniel in particular, was always incredibly friendly and helpful. They do community events and throw residents little parties to say thank you. It was a great way to meet your neighbors. The neighbors throw awesome pool parties all summer too which is really fun. I think the only thing I wasn’t a fan of was parking, but I was also too cheap to pay the extra to get a covered spot, so it must not have been that bad.
This place is great. I don’t normally write reviews, but the thought of this place only getting 1 star seemed like a terrible misrepresentation of this nice apartment complex.

I’ve been stuck here for 6 months, and it has been BEYOND horrific. Let me tell you some stories:
1. When we moved in, there were about 30 things that needed fixing, from ripped window screens to a broken A/​C system. It took them about a month to fix all of the little things and about two months to fix the A/​C system. They repeatedly told us that we just «couldn’t expect a third-​floor apartment facing west to get below 75 degrees in the summer.» Well, 75 degrees would have been WONDERFUL — we couldn’t get it below 85 even with the A/​C running nonstop. And yet they treated us like idiots who didn’t understand how an A/​C system works, even sending a guy over to hand us a brochure about closing your blinds during the day and stuff. FINALLY, after about TWO MONTHS, they sent an actual A/​C repairman, and oh hey, guess what? Yeah, it was broken. A/​C worked fine after that, although our electricity bills were sky-​high from having a broken A/​C running nonstop trying futilely to cool our oven of an apartment.
2. The A/​C works now, sure, but the design of the system is terrible. It’s mounted on the wall right next to the laundry room where our dryer hookup is located. So, whenever the dryer is running, the A/​C thinks it’s super hot in our apartment and goes nuts. Alternately, now that we’re having more wintery weather, the heater shuts off whenever the dryer is running, and it gets really cold in here.
3. The refrigerator was broken when we moved in, although we didn’t realize it because it seemed cool. After about a week, we realized that all of our food — including our milk in the door of the fridge — was slowly freezing. We turned the temperature down a notch and learned the next morning why it had been cranked up so high. Any lower, and it shut off completely. I woke up to find the fridge bleeding melted frozen berry juice all over. Wow, that was fun. They replaced it a day or two later but refused to compensate us for the food that we lost. And we had just stocked the fridge. Great.
3. Do I have any good things to say about the Atera? Oh, yeah. It’s REALLY close to the local fire department, so the response time is awesome. How do I know this? Because one day after work, I was sitting in the living room when I started hearing a weird popping sound. I walked around trying to figure out where it was coming from when I walked past the laundry room just in time to see FLAMES burst out of the front panel on our water heater. An electrical fire in the ancient device required two fire trucks and about eight firemen. THAT WAS FUN. They installed a new water heater the next day but never heeded our requests to have the smoke-​filled laundry room repainted, nor did they haul off the old water heater for about a month until I asked them to please take it away. Til then, it just sat outside our apartment. Classy.
4. After the first few heavy rains, we noticed water spots appearing in the ceiling above the bed in the master bedroom. We informed management. Their response was to paint over the spots with a bright white paint that doesn’t match the rest of the ceiling. Super awesome! I love lying in bed at night thinking of the mold growing over my head underneath those bright white spots.
5. BIGGEST COMPLAINT: For the past 6 months, we’ve had shitty to nonexistent internet. We at first thought it was just AT&T being crappy, so we switched to Time Warner. Neither system works in our apartment — at best, we have dial-​up speed internet. I can’t even watch a YouTube video. After multiple technicians’ visits and countless hours wasted on phone with customer service for both companies, after wiring replaced and settings tweaked, both companies told us the same thing. Our apartment building is just really poorly wired for internet, with a weird design where the signal originates at the OFFICE and is wired from there to our building a good quarter-​mile away, and then enters our building at the far side and snakes through the attic to our apartment. And somewhere in that maze of wiring, there’s some wire that isn’t working. And that’s why we will never be able to have internet here. Both companies told us to inform management and ask them to fix the wiring. We did, but have they? NO.
I could tell you more stories, like how the tub constantly clogs and how the electrical wiring for our light switches is messed up and how I can hear my neighbors when they’re talking on the other side of the wall and how the parking situation is a fricking nightmare and how all the interior paint on shelves/​windowsills seems dry but then sticks to anything placed on it, but I think you probably get the picture.
Oh, wait — did I mention the armed robbery that took place on the grounds less than a month after I moved in? Or the time I was driving through the parking lot inside the complex and had my car attacked by paintballs that ruined the finish?
Yeah.