Atkinson Toyota South Dallas Service

Today I had the pleasure of being serviced by Armando and Clayton at Toyota Atkinson. These guys were both very professional and exubed great confidence. The customer service rendered exceeded my expectations for a Toyota Dealership. Armando even took the time to inform me about the upcoming new facility and asked me where do I get my car serviced. He then offered me an upcoming oil change at almost half the cost at Lexus. I obliged and will be going back for future service. These two gentlemen were very personable and I appreciate being treated well. Now my vehicle drives straight down the road without corrective action required.

First of all, I hate going to dealerships so quite frankly to take my car in for repairs is typically uncomfortable to me. Now don’t get me wrong, I love the Toyota brand hands down! But I typically take all off my cars to this place in Cedar Hill but I received a coupon in the mail and thought why not give them a try since it is not to far from my kids school and I can go in and get what I need after I drop them off. Well, I made an appointment for that specific day online and saw that they had an even better coupon for an oil change and tire rotation service. So I plugged that in. When I get there it was very hard to find because there are no signs that tell you exactly where the service department is, you just have to have laser vision I guess :). Anyhow, when I get there and advise of my appointment, surely they have me booked but the coupon was not attached to the appointment and in order for me to get that service I needed to have printed it out… Oh Lord, here we go! In addition to that the service manager I worked with was in salesman mode and was trying to upsell me on another service which if I wanted I would have booked and many of the things that was needed in that upsell, I already had done or they get maintained. So i really did not appreciate the nudging there. And that is one of the things that irritates me about car dealerships. While sitting in the waiting room, the A/​C was not working that day. It was cooler outside than in. They had the TV against the large open windows with the sun beaming in and you could not even see it. Back to the coupon, so I am trying to retrieve it on their site so I can get my discount and to no avail, the mobile site is different from full site so I was getting different results… so frustrating! Finally was able to retrieve and give it to the guy. Now with this service I got, they threw in a car wash for free, but was supposed to do a Oil and Filter Change, Tire Rotation and a Multi-​Point Inspection. I did not feel like they really did an inspection because they stated all was well but my car has vibration at the wheel and I know the brakes are soon to be out because I hear the squealing.
Moving forward. after all was said and done. Service was over and I moved on with my life. I got a call asking would I like to sell my car… ummm No! I don’t want the car note I have. Don’t remember signing an opt in form but I let the lady know I do not want to be contacted

Armando was the service advisor who took my phone call. I live in Austin and happened to be on a trip to Dallas when I had car trouble. I had a great deal of anxiety since I was a female traveling alone with unexpected car trouble. Armando was calming and reassuring, and talked to me about the type of trouble I was experiencing. He made me an appointment and told me how to get to the dealership. After I arrived the guided me through the process, and even called to reassure my husband that I would be taken care of. The service was exceptional from start to finish. I was kept informed while the car was being evaluated and then repaired. Armando helped me secure a rental car while my car was being repaired. Armando is a wonderful asset to Atkinson Toyota. He is a gentleman and professional.

Frustrated with service department. Been here before with good results (I usually drive out of my way to come here for service), but not this time. They are going through renovations, but that wasn’t the problem. The problem was I made a morning appointment and didn’t hear anything the whole day — even after calling and leaving a message. The next day I do get a call with an exorbitant estimate (5 times more than I’ve had to pay before for similar work).Fair enough, they either really didn’t want to do the work or decided to stick it me. But, I did buy both of my toyotas there (when it was called Metroplex) and thought that might get me some consideration. Anyway, when I decided not to have the work done, I left voice mails and a hand-​delivered message asking if I could pick up my car yet (they were doing recall work). My tech never called me back. After *hours* of trying I finally got lucky and reached him on one of my calls into the shop. Anyway, my issues:
* Don’t let me schedule a morning appointment, that I keep, only to keep my car a whole day without any communication.
* When I leave a message asking/​pleading for a call back to let me know if I can come get my car, please take a few moments to call back.
* I wasn’t happy with the estimates, but I’m not a mechanic and really don’t know what goes into it. But when I called other shops for an estimate for the same work, Atkinson was several times higher. Maybe their estimate involved more work, but if so, it wasn’t listed on the statement of work.
I’m giving such a low rating because I’ve been so happy with them before. Not sure if they are having transient issues or not. I doubt I’ll ever know because, right now, I don’t plan on going back for service or sales.

Been there twice. Both times I got fast quality service. Took my Lexus to get looked at for s few thing. Never tried to jack up the prices on me. I have no problems with the service department.

The usually efficient team was sorely lacking. Gerald and Samuel awesome as usual but when I told two different employees that the arrow to the temporary service area was pointing the wrong direction the ladies when u first entered didn’t care and was like it isn’t my problem and the lady on the phone was like well not many prolly come of autobahn which kind of baffled me. 5 stars for the service techs but 0 stars for the customer service

I went here for service. Apparently the usual service bay is closed (renovation). I looked for a sign saying where to go and saw none. After driving around in the dealer lot, i saw a man «customer «in a truck and asked him where service was. He pointed it out saying «we were mad too. I just found it (meaning the service area).»
The service area had been moved to the used car area. There is a tiny «service» sign on the door front door.
They communicate with us by email… Have our email addresses. You mean to tell me that they could not put out a mass emailing saying where the new service area was? That would certainly not be spam. LOL, i know spam. I, like others, entered on the street leading to the service bay. That is where a sign should be.

I have had my Truck and car serviced here a lot of times and the staff is always helpful and nice. They save me money if at all possible. I had another dealership tell us we needed a new transmission in our 4 Runner. They examined it and found nothing wrong with the transmission, gave us a receipt to take back to the other dealership to get our money that we had paid them. Honest people, I enjoy doing business with them.