Bank of America

This location is so poorly managed and there where only two tellers working! The managers where asking how they could you but, doing nothing about the line of people needing service! It took me 47 min to make a commercial deposit! I was third in line and it took this long to make a simple deposit.

I have been coming to this location for two years due to work deposits, and I leave here infuriated every time. There is typically just 1 – 2 tellers at a time with 4 – 5 personal bankers standing around or «greeting». I would prefer someone take my deposit in a timely manner than have multiple people greet me and then watch me wait 15 minutes in line for a teller.

I did two separate deposits at this location. I filled out a deposit slip and made sure my directions were clear. I checked my receipts later only to find the teller messed up my transactions. I had to call three times to get someone to answer the phone. (Shelley answered) I explained to her what happened and didn’t even get an apology for the Inconvenience, just attitude. The tellers need to be more aware of what they are doing when it comes to people’s money, and if you mess up at least apologize. HORRIBLE CUSTOMER SERVICE. To top it off I had to wait 20 minutes to do my deposits because there were only 2 tellers behind the line on a FRIDAY. I use to work at Bank of America and NEVER were we understaffed on busy days, and treated customers rudely when we made an error.

I will be honest, I would absolutely hate Bank Of America if it were not for my personal banker, Shelley S Sarvarian. I had an issue and though we are still in the process of getting it resolved, I cannot stress how thorough she is/​was in getting my issue fixed. Though we are currently going on 1.5 hour meeting, she would not let me leave here without getting this issue fixed. I am leaving with the issue still unresolved but she had opened a case on my behalf. I don’t think any other banker would have been such a great advocate. Thank you Shelly!

I came to this branch with what I believe should be a common request — to update a credit card to be a joint account that lists both my husband and Its and builds both our credit. Considering the number of marriages in this country I would think it should be a routine process. After two visits, and IN DEPTH explanation of how the «credit card world» works the associates at this branch explained that this was not possible and how rules had changed since 2011 so if I wanted to build credit I would need my own separate card. This requires 2 separate login accounts and adds an additional bill to pay — I explained that i really did not think that every married couple that wants a truly joint card in america does this.
After 2 calls to card services (customer support call center), I was informed that it was possible and they just needed to update the application to change me from and authorized user to co-​applicant.
I understand not everyone has the answers to all questions –but if you don’t know just refer me to someone else or simply state so. Do not offer to add additional credit cards and waste my time explaining that something is not possible when it clearly is.
I would highly recommend the manager at this site provide additional training for staff.
I will say, aside from not actually providing the assistance I needed, the staff is friendly and energetic. You do need to make reservations for appointments online so plan ahead.

I’ve given up on this location after 5 consecutive visits of unhappiness.
I am in the process of changing banks because I cannot stand this location/​chain.
do yourself a favor and stay away.

I have given up on this location. Really tired of two people standing near the door greeting me and then only two tellers working and a line waiting. Why they can not put one of those two at the door behind the counter actually helping people is beyond me. On top of everything they now open at 10am instead of 9am… Even though it is farther for me to go I now go to the Inwood/​Lemmon location. They have the greeter person there as well but at least they have four or five behind the counters the times I have been there.

Ok. Let’s start with one thing. I HATE big banks. I hate big box anything because, although they’re out for the consumer to get the lowest prices/​rates/​etc… they screw a TON of people in the process.
Anyway, as far as Bank of America goes, this is the best location I’ve been to. The customer service was great, the lines are usually short, and they get you in and out quickly.
I look at it like this. Big banks are like fast food places, and credit unions/​smaller banks are like the mom n’ pop shops. When I go to Bank of America, I don’t care who’s serving me, or what you’ve been up to, or how your family is. I want to make a transaction and leave as swiftly as possible.
I ALSO have an account at a credit union. When I go THERE, I know Denise. She has a family with 2 lovely daughters who are 7 and 2. She vacations in Corpus Christi every few months just to get away, and her husband is a businessman here in Dallas. I spend time talking to them, and they CARE very much for my money.
Long story short: I only keep [a very small amount of] money in BOA because they’re convenient and [sometimes] fast.
This location is great though. Try it out!