Choice Plus Benefits

this has been the biggest nightmare you can imagine. The girls that work in the office are clueless and rude. They don’t return calls, one of them even hung up on us. They were very attentive when they were trying to get everyone signed up, as soon as everyone was signed up we found a few were not insured (they did something wrong) They have never contacted us to tell us when our employees were not paying their portion (something they promised to do) The minute they got their commissions, they were done with us. We’re looking now for another agent, we can’t get away from this one fast enough. My advice to the owner… Hire people that understand this business, your staff needs more experience and a few classes on customer service. I have no idea how you stay in business.

Choice Plus Benefits’ John Stamper was able to assist me with my healthcare coverage for the coming year. John made me feel comfortable in an unhurried, professional atmosphere explaining all my choices in a manner that I could understand. Navigating the supplemental insurance procedure for the first time was very uncomfortable until I chose to go with Choice Plus. I feel comfortable with my choices for the coming year and will seek John’s expertise again next year.

very disappointing experience.
I wanted to find a good agency to take care of my health care insurance.
choice plus benefits set up a policy for me with blue cross blue shield of texas.
the reason why i went to this agency is because I’m a busy man and i don’t have a lot of time to deal with health car companies, one time blue cross put me on hold for two hours.
anyway i thought they will take care of everything for me but they didn’t.
I gave them my bank account information to setup an automatic payments.
after 6 months I received a letter from blue cross that my policy was canceled.
No body from that agency informed me that the payments were not be made. either blue cross.
I call them to get some explanations, I talk to Vanessa. and she was insisted that it’s not there fault. basically blaming anybody else but them.
she sad «blue cross are not sending the agency this letters anymore“when every time i had problems with any insurance policy the agency always call me to see what the problem is.
Now I don’t have a policy and I have to wait till next month to parches a new one.
very disappointing.