Clinicas Mi Doctor

I am looking for a new primary care doctor because ours unfortunately passed away. I’m looking at the clinic’s website and it looked like they had all the requirements I am looking for. So I called to get more information and the person that answered that line was perfectly nice. That’s where it ends. I called back to set up an appointment. The first call didn’t go thru which can happen. The second time the person who answered put me on hold, never came back and my call was disconnected after 5 mins of holding. The third call Marisol answered after I told her I wanted to schedule a appointment for a new cash payment patient, she put me on hold again, on the fourth and fifth rings no one answered the phone and eventually the system hung up on me. That is not great practice! I mean I cannot even get someone to schedule an appointment for a new client! I definitely DO NOT RECOMMEND!!!

I feel I had to write this review to share a very unpleasant experiences I’ve had at this practice& specific location. My infant son got most of his initial shots and tests here– the staff were very unprofessional every single visit and the wait time on my pre scheduled appointment was ALWAYS about 90 minutes late. I totaled about 4 visits then never came back and took them off my insurance) The staff for the most part seemed like young nurses in training. They seemed clueless when they were preparing the immunizations and foot blood test razor prick. It makes me cringe thinking about why I let them continue on with my child, I didn’t know any better and obviously didn’t know if I should have just walked out I the middle of the appointment. The male nurse poked my child at least double for each shot-​I could tell he had difficulty and he seemed nervous. I would NEVER allow a brand new nurse or unskilled one handle an infant with needles if I were in charge of this practice!!! It was very disturbing and I feel like this information should be known because as a parent, there is nothing worse than seeing your baby being handled by seemingly unprofessional and unqualified staff. I hope the director or whoever is the higher up at this location finds this information useful, because it is not fair to provide poor quality like this.