Conn’s HomePlus

They suck!!! My Sales guy was great! But the company sucks!!! I’d never recommend them. Purchased new Samsung platinum series washer and dryer. Upon delivery the washer was all smacked up. The delivery guys said the warehouse workers and company sucked. They called the warehouse for another delivery. It was set up for Monday. No show no follow up. Then get a call for Tuesday. That doesn’t work for me. I was told that possum for a Sunday delivery, that didn’t happen. I called the store and spoke with Juan who said he was a manager. I explained the case he ensured he would f/​u. Not a word, called again talk with Jeremiah. He could say while they over booked but I wasn’t getting my washer as scheduled. Finally just told them to keep it. I’ll buy from Home Depot!!!

Don’t buy anything from these people if you need it delivered. It is a nightmare and they will not allow you to pick a range of hours. I was told by their own warehouse staff that delivery is controlled by an automated system and they have no input. Most of us do work for a living and sometimes time ranges don’t work. Conn’s is take it or leave it on the time. Sales was of no help in this matter. Yes, they will give you credit but you have to be willing to take their lack and service abuse to get the products you need. This company brags about the customer service principles it was founded on. There is no longer any service.

Received an offer in the mail for Conn’s Yes money and chose to visit this location on Saturday. Hector Ascencio was an excellent salesman who sold us a washer/​dryer set and a flat screen tv. As long as we pay off our purchase in one year, we will not be charged any interest. We also weren’t charged for delivery. Our issues, though, are with the delivery. I read that Conn’s hires an independent delivery service for their deliveries. Whether the delivery department is actually part of Conn’s or not, I don’t know. When I was called on Monday from 972−225−9970 to schedule the delivery, I told them that I was working and was unavailable for a delivery that day. I asked that the delivery be made Thursday on my day off. I was told that I would receive another call Thursday morning with a delivery time. I never received a call. Finally, I called 972−225−9970, was placed on hold for some time, and finally told that they could not find my order and would call me back. In the meantime, I called my salesman. He placed me on hold while he made a call to the warehouse. He got back on the line and informed me that they believed that the driver had stolen my merchandise and they would have to reschedule a delivery. I rescheduled a delivery for the following Tuesday. No phone call to me. No delivery. Kim called and was told that the driver had his tools stolen and would not be able to come. She told the lady we wanted our merchandise delivered immediately and that we had the tools. All it takes is a pair of pliers to connect two hoses! Shortly, Anthony and another young man delivered our merchandise. He used my pliers but got the hot and cold faucets mixed up. I realized this later and had to switch the hoses. Our dryer hose kit was «stolen» along with his tools so he could not connect the dryer. He promised to return, first thing, the following morning to install the dryer. He was a no show. Another call to the warehouse. I finally told them to forget the dryer hose that I paid them $ 14.99 for. I bought a new dryer hose kit from Walmart and installed the dryer, myself. At different times, we talked with Jessica, Steve, Justin, and maybe one or two others. We were told that we would be refunded in the amount of what we would have been charged for the delivery and that we would receive a gift certificate. We have not received anything. Again, we were happy with the service at the store, but very disappointed with the delivery and, unfortunately, this is a bad reflection upon Conn’s, as a whole. I realize that mistakes happen, but in this case, it was one thing after another resulting in us regretting our purchase. We spent $ 1737.34 and we expect much better service that this!

Worst Customer Service EVER! Do NOT shop here! Our fridge went out unexpectedly & we were forced to go here for the 2 yrs no interest deal they have. We picked out & purchased a fridge, took two hours. It was delivered the following day. Problem was they delivered the WRONG fridge! Turns out, the fridge was picked was mislabeled. So now day 4 of no fridge! My husband goes back to the store & spends 4 more hours to get the right one on the way. The MANAGER had ZERO ability to give us the fridge for the advertised price. We just want it for the price on the label. Manager couldn’t get a hold of district manager & nothing was done to help us or make this right. The whole fiasco has been completely unacceptable & my family is still without a fridge!

I bought washer/​dryer, stove and flat screen in one purchase and everything went very smooth. I didn’t get any warranties, since I am a appliance warranty technician. The delivery guys were on time and very careful with my purchases. Not to mention very professional and courteous. My salesman was very helpful, although I felt rushed through the signing process. I simply stopped him and sternly communicated that I WILL be reading everything before I sign. That helped. But overall, I will be returning for a refrigerator and dishwasher after above purchases are paid off.

I purchased a washer and dryer from this place 3 years ago. I paid it off with a lump sum payment well before the interest free time was up. Now almost two years later I am getting collections call stating I owe them $ 500. Even after I explained the mistake I am getting these calls several times per day. NEVER buy anything from these crooks! The people on the phone are rude and extremely ignorant. Terrible company with unethical practices.

If customer service is important to you, DO NOT shop at Conn’s. Their warehouse customer service unfortunately reflects poorly on all of the stores because there is only one in Dallas. It is true as a previous poster stated. You will get hung up on and a manager is never available. I have purchased several items from Conn’s in the past but will NEVER again after this experience!!! BEWARE!

Worst Customer Service EVER! They do not print their return policy on their invoices, and although I spent over $ 5,600 with them, they would not return an unopened TV mount because it was purchased 45 days ago. Even the store manager was hung up on by corporate customer service! (it was like a scene from the 40 year old virgin!)
All they could say is «I’m so sorry for your inconvenience»…They are a SORRY store, they got that much right. I will never do business with them again.

Most of the poor reviews are true, sad to say. Yes, you get rushed at the door, yes when you call to talk with the manager they are always mysteriously at lunch (no matter what time you call) and yes, they dont honor promotions that are clearly advertised in the store.
The reason for my rating however has to do with the way the manager at this store seems to treat its employees. Mean and rude to an employee who asked for help with corporate when given the run around on a promotion is no way to treat a sales person especially in front of the customer. Not to mention he spoke poorly about corporate to the employee in front of the customer. I should have just gone somewhere else but felt bad for the salesperson, an older gentleman with a broken foot. Since no good deed goes unpunished, I ordered my mattresses and when they were delivered, one guy dragged the box spring into the house scratching my wood floors.
Calling customer service became an ordeal as they put you on hold forever then hang up.
Bad Bad Bad
I try to support a smaller chain like Conns instead of a huge company, but was sadly underwhelmed by the series of errors.
In a nut shell — decent price — above avg interest rate — poor customer care by manager

This place is way over price! Not a vary wide selection of anything. I paid over $ 400.00 for an android tablet that was $ 299.99 everywhere else. So they say they have a price match grantee! So you tell them the price it is somewhere else, then it’s an ad match grantee, so you show them the ad, then they have to look up the ad to make sure. Then they have to review it with a manager, then the manager says that we can’t match the price for whatever reason so then you get mad and begin to question and than they give in and say ok we’ll match it! Finally relief then they tell me we will not ad match the price when your going to finance it. It was a vary long unpleasant experience.
Now there is one up side to this place and that’s why it gets 3 stars. If you have a job and not so go credit or no credit they will offer you financing and it’s a good opportunity to build your credit just make sure you get the 24 months no interest.

TERRIBLE customer service. I walked in about two days ago to purchase a DSLR Camera and no one asked if I needed help or anything. I literally stood in the store for 15 minutes and wasn’t approached once. One of the employee’s heard a remark I made about no one helping and she looked up from her computer stared at me and look back down and continued doing whatever she was doing. They weren’t busy at all, I would never go to this Conn’s ever again. They have the worst of the worst employees.

Not sure about all the negative reviews on here about this Conn’s location? I will share my very positive experience over the past few days with my fellow Unilocalers.
When my old Front Loading GE Adora washing machine suddenly broke down and the repairman said it was basically «un-​repairable» — I immediately started Googling where I could buy a new, top of the line, Top Loading LG washing machine at a great price with easy «same as cash» financing. After browsing several locations online — I decided to head over to a nearby Conn’s off Central Expressway and Royal Lane during my lunch break.
So on August 7^th, I walked in Conn’s for the first time ever and was impressed with a large clean showroom, professionally dressed staff and a good selection of merchandise. After a few minutes of browsing washing machines, I was politely approached by Charles who offered to help. I had a few questions about model differences… why would one similar machine be $ 100 more than the other. He was very knowledgeable regarding the features and explained the additional wash cycles (14 instead of 12 — or something like that).
After a few minutes, I made my decision and decided on the LG washing machine that I had researched before arriving — Charles did not try to push me to spend more and immediately asked if i was ready to check out. Since I was already approved online for credit the evening before — it was very simple to purchase (just had to show my drivers license).
Here is the best part, I asked Charles if I could get the new machine delivered the next day and my old machine hauled away… what I expected to hear was a NO… what I heard was a resounding YES. Not only did Charles promise delivery the next day and removal of my old machine — he offered me free delivery since I spent more than $ 1,000. I simply have to send in my delivery rebate (which I did today) and I will receive a check in the mail for the $ 79.99. Charles also gave me his cell phone number and said if there was any trouble with delivery to please call him and he would talk to the delivery men to ensure the best service (it wasn’t needed — see my comments below regarding delivery). I was in and out quickly and Charles made it a very enjoyable experience. I will certainly buy from him again!
Delivery today on August 8^th: The washing machine arrived in perfect condition by two professional delivery men BEFORE LUNCH. I was very impressed — that was very quick. They pulled my old machine out and carefully carried it down the stairs of my home and carried the new machine up and installed it very quickly. They tested the connections and drainage for leaks, gave advice about the HE detergent needed and operation and handed over all the paper work. Congrats to these contract delivery guys for continuing the great customer service.
A wonderful buying experience. I highly recommend this Conn’s location and my salesperson Charles to you.

I applied for credit and I was approved for 0% interest. I of course «purchased» the refrigerator that I so badly need. So far I waited all day and no delivery. I was rescheduled. I receive a message. That this will not work either but I can purchase a different refrigerator for $ 200 more. I am now waiting for a 3 rd deliver date and this has only been a matter of 3 days. It is a shame as my next purchase from them would have been a gas range top. Eventually I plan on redoing my whole kitchen in stainless. I don’t think I will be purchasing it from them. I will feel lucky if I can even get my refrigerator. I suggest the company read these reviews and down overhaul of their service and how they handle their customers.

One has to consider the domino effect of bad business think, when a business’ name heavily implies that when you shop there you will get ripped off.
Conn’s expanded with a frenzy about a decade ago in Dallas, up against the blue box giant Best Buy; Conn’s has a similar model for selling electronics and appliances as BB, only with a poorer execution.
I walked in to see what this place was about, and immediately noticed the layout; Basically this store’s square shaped floor plan had shelving at the perimeters only, with an open space in the middle. It’s as if the merchandisers had no idea how to smartly stock the floor. Also, there is vastly less selection at Conn’s than Best Buy, at about the same overall price. I can’t imagine why you would ever need to shop here.
And finally, another fatal design flaw; The employees work on commission, so you get bum-​rushed when you walk in, and are constantly checked up on as the pack of sales hyenas try to scratch out a few pennies from the sale of the HDMI cable you’re there for.

STALKERS
I applied for credit and was approved. I spoke with a sales guy and told him I needed some time to think about the terms and interest rate, ect. That was about 4 weeks ago. EVERYDAY since then that same sales guy has called me. I didn’t answer my phone any of those times, nor did I return the call. You would think he would have got the hint, but NO. Sometimes called me twice a day. Today was the last straw. As I’m sitting at work I see a call transfered to my phone and on the caller ID it says Conn’s. WTF?! Now you’re calling me at work? No thank you. You will not be getting my business, EVER.

«I have spent over 5k with them and on my last purchase of a computer, I wanted to exercise my option to price match as I found the computer for nearly $ 200 less elsewhere. Once I went in, I was told that they wouldn’t price match since I got zero percent financing for six months and because the ad I had wasnt from the newspaper (my ad was from the Internet from a brick and mortar store)! Up until this point I had been pretty happy with them but now I am so furious I am going to take the computer back and buy from their competitor! I will never do business with then again
Sheisty doesn’t even begin to cover it!!! Don’t mess with this company if you can avoid it!»

I went in on Saturday, October 29^th to look at refrigerators. I was waiting to hear dimensions for the refrigerator space in the house I would be moving into the next week. The salesman told me to come back when I had the dimensions and he would help me. Never once mentioning that the price was going to change the next day.
I walk in on Monday, October 31^st, armed with dimensions and ready to plop down a large sum of money on a refrigerator only to find the refrigerator I had picked out had gone up $ 80. I was NOT happy, but considering I was moving in 3 days, I had to have a refrigerator.
I talked to the manager, he expressed sympathy that their salesman didn’t inform me that Saturday was the last day of the sale and said they were going to do what ever they could to make it up to me. I said fine, I will by this refrigerator… knowing if the price goes down within the next 30days you will refund me the difference and I want it delivered on Thursday, November 3^rd after 4pm. While I am standing there, the phone rings at the desk where I am filling out the paperwork… it’s the salesman from Saturday who wanted to talk to me about complaining about his neglecting to tell me the sale was ending. Oh hell no! I’m not sure who the hell was stupid enough to call this guy at home, but I’m not going to listen to your platitudes about why you didn’t do your job.
Wednesday, November 2^nd I get a phone call saying they would be delivering the refrigerator between 8am and noon the next day. Um, no, you won’t. it was set up for after 4pm. And then I’m informed that the salespeople should have never made a promise like that because they have no control over the schedules and that the delivery would be between 8am and noon.
Well, considering I wouldn’t have the KEYS to the house until 1030am on Thursday, you can see why the 8 — 12 time frame could prove problematic. So, then I get to call the manager of this store, and of course, he was at lunch. And the assistant manager was completely helpless.
He did, surprisingly call me back and at least got my delivery time switched to after noon so I would have the keys to the house. They called 10minutes before they got there and arrived about 1:30pm and quickly installed the refrigerator so I could go back to work.
The 2^nd star is because when I walked back into the store on Sunday, November 6^th… with a copy of their own ad showing the refrigerator I had just bought was now $ 89 cheaper than I paid for it… and $ 9 cheaper than it was the very first time I saw it… they quickly refunded the difference to my account with a smile.
I hope my refrigerator lasts forever and I don’t ever have to deal with this company to attempt to get warranty work done if this is how bad they are for when you are trying to buy something from them.

Wow, not sure why all the bd reviews… we have bought our TV and media chairs there. Excellent service (thank you Charles) and good prices. Last time there, we bought 6 media chairs… they gave us a free 42 inch flat scrren plasma! Yea! We WILL be back!

Okay… at first I was a little pissy. They make you wait in line to get in like it’s a night club (Black Friday shopping). So three people have to come out and then three people can come in. I’m guessing it’s becuase they did not hire extra folks for the holidays. Are they on commission or something? Yep. And they do not have registers across the front to act like exiting gate keepers. Either way – super annoying.
And ringing up was kind of a pain since they don’t really have a lot of registers. However, they person who helped me was AMAZING! He sold me my PillowPet, which was $ 5 less than everywhere else. And he helped me find a small recliner for my Mama who is 97 and does not like those monstorous recliners where you can get lost for a week and a half.
All in all, I’d go there again. I know they probably have one foot in the appliance grave since they are never really busy, but I like them. Also, they have a rockin’ «As Seen on TV» section. In case you need suggestive arm weights or under the bed shoe boxes.

You suck Conn’s!
Your sales guys are sleazy, your pricing is the same as everywhere else and your parking sucks. Why do you need to mark 30 some odd parking spaces that sit empty all the time? Are they for all your low life customers too? You guys actually had a BOOMBOX stereo in your store!!! Seriously? Those were cool when? 1993 – 94?
Also– why is it necessary for you to employ a Dallas Constable to patrol your parking spaces and have 2 employees sitting out there, laughing while watching the useless Constable tell people to move their cars if they are there for the movies? Your business is pointless, your company is pointless. Circuit City is so dominant to you and they aren’t even around.