DHL

HORRIBLE. Never again will I use their services. Please don’t even think about using their call center. I was told my package wasn’t important enough to be redelivered the same day. The driver never even attempted to step inside my place of business to make a delivery. I’ve been waiting since 9 am. Supervisor was controversial, i just cannot deal NEVER AGAIN. USPS FEDEX and UPS will be worth it more than this.

First and last time I have been using your services. Attempted and failed delivery was on the 2^nd of December. TWO weeks later we received a phonecall with a message to call back about the delivery. Mind you, this is a Christmas from my mother in Germany. We called back and left messages, just to be never called back. Once we finally got through we were rudely told that the package will be delivered on the 26^th and hung up on before we could say anything. Worst service ever! Unacceptable!

DO NOT USE DHL.
IF YOU HAVE A CHOICE USE ANY OTHER CARRIER.
Called twice to try to get package early was told to wait. That part seems reasonable.
But after courier could not find the destination address, which easily shows up in Google Maps, Bing Maps, etc, the package just went back to the office. After I checked my email notification and called was told that the courier only drives to my area EVERY OTHER DAY and would not re-​attempt then for two days.
So even though package arrived at 8:20 AM on a Friday at DFW airport, I was told to wait till Monday; suddenly Monday the inept operators couldn’t find the address and so I was told to wait till Wednesday.
The supervisor in the DHL office said that they had no power to ask the courier to re-​deliver the next day.
Why would anyone use a shipping company when the shipping company:
1) waits till they are enroute to look up destination and decide then they they just can’t find it. Has DHL ever heard of automation? Perhaps a computer that looks up addresses in advance using the same crappy nav software their vehicles use?
2) doesn’t understand how to look up an address using modern nav software,
3) doesn’t have any power or influence to get their drivers to re-​attempt delivery after their own ineptitude fails them in finding a delivery location?
AVOID DHL.
When it absolutely can be there overnight, or the next day, or whenever. Only then choose DHL.