Discount Tire Store – Dallas, TX

I have been in customer service for years and I was very impressed with the level of service I received at this location, specifically from Joseph. As soon as I walked in I was greeted and helped right away. Joseph came out to my jeep to look at the screw I had in my tire. He did a bubble test to see if there was air leaking out as well as measured my current tread on my tires. He informed me that he believed that they could fix the tire but if not he could replace it with the same model. I told him if he needed to replace it that I would like to do the two back tires so that the tread wear was even. He informed me that he would feel uncomfortable selling me two tires because my tires were basically brand new (I just bought the jeep used less than a month ago) and that I would really only need one if it did in fact need to be replaced. I told him thank you so much for your honesty and to let me know. I left my jeep with him and within about 30 minutes the store called to let me know that they were able to repair my tire. So the tire repair itself was FREE but Joseph informed me that because my tires were still so new that I could get hazard protection on all four of them for $ 92 and that if anything ever happens to them they will fix or replace then for free and that it also includes a tire rotation after I think he said 6000 miles. This was the best experience I’ve ever had at a tire shop.
Especially after NTB on Forest Lane told me my tire couldn’t be repaired and I needed a new one and that if I wanted to get two it would be $ 550…literally right before I took it to discount tire. (See my review for NTB Forest Lane also)
Thanks to Joseph and Discount Tire for not taking advantage of me and for the top notch customer service!!! I will be back for all my tire needs:)

Not impressed with this location, walked in with a flat tire and immediately was treated like a woman who didn’t know anything about tires.
Was told I needed all new tires, mine aren’t even a year old so I knew that was not the case. Then was told that they couldn’t patch my tire due to the puncture being too deep, this was without them even taking the tire off to exam.
Drove to NTB, they removed the tire from the rim to discover a very small puncture from the blade.

I have been a costumer at this location for the past 6 years the Guys over there are great I have been in another location I don’t get the same service even after I moved farther from this location I still come back when I need to replace tire or any other service thanks allot

This is the worst Discount Tire I have been to. I had to get two tires fixed this morning due to nails in both tires and I arrived at 8:00 and there was a line of about 5 to 6 people waiting ahead of me. I understood having to wait but was very disappointed when I was told I would have to wait 45 minutes for my tires to be repaired and the it took an hour and 15 minutes. I noticed there were at least 2 if not 3 cars that came in after me but were taken in right away. when I asked what was taking so long I was told there were two appointments that were taken in before me, which would have been fine had I not been told it would take 45 minutes. This is the second time we have been to this location and been very disappointed, last time they put two different size tires on my husbands truck, we will not be back to this location and will rethink discount tire all together.

This store and its staff are top-​notch. I had a tire consistently losing pressure, so I came in for a free tire check. I set an appointment ahead of time, and was helped very quickly once I came into the store. Johnny was extremely helpful, clear, and honest about the state of my tires (good and totally adequate, but note great). He recommended that I have the tires rotated because of uneven wear (also free).
The crew found a screw in my tire, and plugged and patched it. They then rotated all four tires. They finished in 30 minutes or less. AND, they did all of this for FREE.
Excellent business strategy between the free service and the excellent staff, because you better believe that when I’m in the market for tires, I’m going straight to this Discount Tire.

I went to NTB to have my tire repaired. Only a month old. I had a nail dead center on my tire. I was told it would cost $ 32 to repair it. I sat down and the employe came back and said per her supervisor they would not repair the tire because it was new and they didn’t want to be held responsible for any damage that may be caused during the repair. I left and went straight to this discount tire location. Walked in the door they took a look at the tire and started the repair in 5 minutes. Free of charge! Thank you Discount Tire you have a forever returning customer.

I was pretty much driving on a flat because of a slow leak so thank goodness for Discount being so close to my workplace. Free flat tire repair, great waiting room, friendly service — I recommend!

Great service! Got a flat repaired, for no cost due to the lifetime contract for tires, on a Saturday morning in less than an hour!

Can’t go wrong with Discount Tire.
The screw in my tire was taken care of as well a rotation, free.

Love this franchise.
I generally use the store on East Park in Plano, but caught slow puncture on my way to the airport on 635.
I dropped into this Discount Tire and they did a great job of plugging the hole and getting me on my way quickly to the airport… all work was covered by the warranty.
Great service, fast work, and another very happy customer!

I was dreading buying new tires, but I had a great experience at this store. Good customer service, and did not have to wait terribly long. About an hour start to finish for 4 new tires. Both the waiting area and restroom were clean.

I have been to this discount tire a few times. The location is clean with plenty of seating. The customer service people are okay. They are nice but the communication is lacking. Each time I have been in I asked specific questions and they didn’t answer them just went about making the fix to the tire or getting me a new tire. I don’t have a problem with them fixing the tires but when they handed me the key they had already told me I needed to get a new tire but patched the other one and ushered me out. It was actually a bit strange. I think if they would have just talked to me after they found a nail in one and realized a second one needed to be replaced everything could have been done at once. They are definitely making an attempt at good customer service.
Overall I like the chain discount tires and I have had better service at other locations. I love that they patch the tires for free, balance and rotate for free. Definitely give them a try.

Great results at every visit, but their staff seems miserable at this store!
Maybe it’s the Christian Rock playing at a distracting volume in every location. I know it depresses ME… and when the commercials come on the volume doubles. If you want to be non-​threatening, how about Classical?

Been here several times for new tires, rotation, and balancing on our cars. I have always been welcomed by their courteous staff who work with great professionalism.

The service guys were awesome and super helpful. The people at the desk? Not so much.

Great customer service was able to make an appointment online so I was in and out quickly and the guys were just great see Matt when you drop by and don’t forget to ask for the discount tire charge card for rebate and six months no interest!

Got a flat tire yesterday and was able to make an instant appointment online at Discount Tire. They serviced my car immediately, were very friendly and had me out the door in less than 30 minutes. Best of all, they didn’t even charge me a penny for changing my tire and checking it for leaks. Will definitely use them again!

I’ve bought many sets of good tires from multiple Discount Tire stores over the past twenty years. Today I went to this store for a free pressure check. They were busy, but I patiently waited until the service guy waved me in, but as soon as I pulled into a stall, a service manager stopped the service guy from checking my tire pressure, saying «we don’t have any air». This was a blatant lie because they were putting new tires on and changing wheels etc. The service manager could have said they were too busy, but no, he chose to tell an obvious lie. I’ve bought tires through this store before, but I won’t do business with a liar. So I won’t be back to this store.

I went there today and it was busy as I would expect to be for a Friday Afternoon. I arrived there and was attended to right away by a gentleman by the name of Chris. He spoke to me about my tires, went to check it out and was very personable. I felt like I was appreciated and not just someone that was coming there

I realized my tire was flat at 5:40 and discount tire closes at 6:00. I called and asked if I could still be fit in and they responded that if I am there by 6:00 they will take care of me. I roll in at 5:55 and even though their computers were down they fixed one tire that had a screw in it and replaced another that was not able to be repaired and was under warranty.
Even though I got there right at closing everyone was very nice and helpful. so many other places would have told me that they were closing, instead they stayed open an extra 30 minutes to help me when they didn’t even make any money from me.
I won’t go anywhere else for all my tire needs in the future.

I came in ten minutes before closing time and these guys were so nice, polite, helpful and sympathetic to my tire troubles. They were great and I appreciate how ell I was treated!

I cannot thank the people at Discount Tire enough! After Firestone told me I needed a completely new tire for $ 160 because of a nail in the tread, I took my car here.
The people here were truly professionals and did not try to scam me in the same manner. They took the time to explain where in a tire a nail can be and cannot be if you’d like to repair your tire.
Not only did they repair my tire right then — it was FREE! I tipped the men working on my tire because I was so grateful. On top of that, my tires were not originally purchased at Discount.
To take time out of their day to perform a free service for someone who was a new customer was outstanding. It’s a great business model. All of my car needs will now be taken here.
Thank you, Discount Tire!

I was told that this location is less busy than the other Discount Tires, but I ended up waiting about 45 mins for a new tire. Good service.

This was a FAR better experience than those I’ve had at NTB. So quick for a set of new tires – 30 minutes. Exceptional service. Not too pushy. Thanks, Chris!