El Charro Mexican Restaurant

I’ve eaten here several times and it has always been very good. It is my granddaughter’s favorite Tex-​Mex because of the wonderful flour tortillas. In fact, we sometimes just order a dozen and pick them up. The place is always crowded, so I know others that live in the area must agree with us: good food and good service.

I ate here once and that was enough. What I saw and experienced was more than disturbing.
My husband and I decided to give this restaurant a try. Can’t go wrong with a Tex Mex restaurant right… Well perhaps. The atmosphere looked good. We had a great server, who was very attentive, polite and fun to talk to. We ordered our food, and our server brought it to us. Then. Right in front of him, a spider fell off the lamp above our table and into our food. The waiter was so gracious and apologized, and quickly whisked the plate away and got the cook to prepare another enchilada pronto!
My husband and I laughed it off, and chalked it up to being a totally random and fluke thing. Our waiter came back with my food, and it looked and tasted great… until I got further into it and saw something shiny. It was a piece of metal INSIDE my food! I notified the waiter, and he seemed shocked, and got the manager.
Hold on, YES this gets worse.
The manager was a young woman who said she would find out what happened and came back and said that the piece of metal was from a grill scrubber, that somehow wound up in my food and said the waiter should have noticed that. I corrected her, and said that it could not be seen because it was completely embedded in our food, and he would have had to dig through it to find it.
We told her that our server was fantastic, prompt, attentive, and handled everything appropriately, and was more than kind, and not to mention helpful. She then said in a really condescending tone, as if she were insulting the server, «Do you think he is REALLY that great of a server?» I said, «Absolutely he has been wonderful… Why?» And she said haughtily, «Well, I can work as a server and run complete circles around him. He is not that good.» My husband and I were shocked to hear his BOSS talk bad about him to US the COSTUMERS!!! I also began to feel really bad for this poor server to have to deal with this person as his boss. She kept on telling us all about why she doesn’t like him and what a lousy server he is.
The Manager comped our food, and we requested to put a tip to our server on our credit card and she said «We can’t do that.» B.S. She just didn’t want us leaving him a tip for something that was her fault and not his. Had she been a good manager, pest control, and managing her cooks, none of this would have happened.
So, we thanked our server and apologized to him for having to work for such an abusive boss and asked when his next shift was so I could bring him his tip in cash the next day. He insisted that was not necessary, but I insisted.
The next day, I showed up around the time of his shift, and standing by the front door was the General manager. She was talking trash about her employees to the hostess. WOW. She remembered me right away, and said, «Oh, your back?» I asked to speak to the waiter from the night before. «You want to see ******?!» she raised her eyebrow, as if she thought I was you know, seeing him or something. She then said, some things to the hostess insinuating that I am his lover or something. The host got him and the waiter looked so surprised yet so happy to see that I kept my word. I handed him his tip from the night before and thanked him right in front of his manager, and she said, sarcastically, «AAAWWWW! How SWEEEET!» I looked at her as I walked out, and asked, «Are you fifteen?» She said, «No, I’m 33.» «Oh, well your behavior is what I would expect from a teenager. I am embarrassed for your boss and the owner of this establishment.» and I walked out while she said, «BITCH.» Yup. a Fifteen year old.
This was a few years ago, and I hope this place has improved over the years, and this chick got sent back to the trailor park where she belongs.