Enterprise Rent-A-Car

I recently rented a car while on a work trip in Dallas and the staff was amazingly friendly and very helpful! Highly recommend the Love Field location.

We received great service when we picked up the car and when we returned it! We had no wait on either end and we received an upgrade without having to ask for one.

Awesome all around. Quick service, no hassle, great car. My go to rental company now. Thanks Enterprise!

I approached the counter with my driver’s license and reservation number ready. I handed my driver’s license to Asia and asked her if she needed my reservation number (I keep it handy as Avis always requires it) she ignored me as I tried to hand her the number and I asked her again. I must have asked 4 times, «Do you need my reservation number?» Her only response was either to ignore me, give me a dirty look and then finally she said I’m looking your name up. So So I offered my reservation number. She ignored me again so I asked if there was a problem. She took my license, tossed it aside and took another customer. I said what a b**ch accidentally out loud. I was left at the counter with no driver’s license and asked the other employee for her name and to speak to a manager. I am so disappointed with my customer service experience and wish Landmark Exams operating under ExamWorks would go back to a contract with Avis.
I spoke with Caitlyn a manager and received very little compassion making it clear that customer service is not a priority. She made it clear to me that she needed to hear both sides of the story and expressed multiple times how I was at fault for saying what a b**ch. I told her I said that after she threw my driver’s license in an area I could not retrieve it, took another customer and walked away. Caitlyn’s response was that Asia didn’t throw my license away and she’s sorry I feel that way. Again, making it clear the customer is not important and she also said this has been a very good employee but I found out Asia has only worked for Enterprise for 4 months.
My company may choose Enterprise but personally you’ve lost a customer.

My only complaint about this enterprise location: How long it takes from when the van drops you off and you actually drive away. I timed it the last two times. First time, back in April was 20 mins. This time, a little over a week ago, it was HALF AN HOUR. This, to me is bananas. And it’s simply not staffed enough. I counted two this time. They easily need four.
Once we got outside and I «picked the car» all was well. I loved the car — very clean. No issues.

They close at 11:30pm and our flight was delayed. They waited for us to pick up our car. Even though it was only a few minutes, it was a huge relief. Great customer service. They made the process quick and painless. That goes for dropping off the vehicle too. Definitely recommend.

Horrible customer service. Complete attitude and no help or empathy. Management needs to step up and teach these people kindness and interpersonal skills.
Good buy Enterprise! There are other companies to choose from in case you have forgotten!
Unbelievable, really!

Started at 1 star, but ended as a 5 star. Our reserved car was not there, and over an hour wait to get a vehicle. We originally needed a full size car, but ended up with a Lincoln Navigator. The return went very smoothly and we thank the shuttle drivers for their help with my 84 year old mom! We also received a credit for our initial trials and tribulations. Thank you Will at Love Field.

I had a great experience at this location:
1] Less than 5 minute wait time at airport kiosk and rental car facility
2] They were able to pull up our reservation easily
3] We received a free upgrade b/​c the class of car we ordered wasn’t immediately available
4] They provided a pamphlet with local radio stations and other relevant local info (a nice touch)
5] The return process went extremely smoothly. We drove up, had our price confirmed, received a printed received, walked 10 paces to get on a shuttle, and arrived at the airport all in less than 10 minutes.
Would definitely recommend this location to anyone traveling into Love Field

My family and I visited Texas for a week and needed a rental car, so we chose Enterprise as we’ve had very good experiences with them in the past and they have reasonable rates. When we got to the airport, the car we had reserved was not available so immediately, they upgraded us to an SUV (GMC Acadia) which was actually exactly what we needed, with carrying around a party of 4 (2ea kids, 2 teenagers).
Again, another «hassle-​free» experience with excellent customer service! We run several small businesses, and Insurance company being one, and we will continue to recommend Enterprise as their solution when needing a rental vehicle.

Great service and clean well maintained car. Nuf said, I’ll be back.

We had to rent a pickup truck to haul some furniture, so I went online and this Enterprise location came up. Made the reservation then went over to the location to pick it up. I was in and out in about 10 minutes. The truck was very nice and came equipped with satellite radio. The return was just as easy: Fast and efficient. «I don’t rent cars that often, but when I do, I’ll rent from this Enterprise location.» (The Smartest Man in the World)

Good luck finding your stuff if you hv left them in the car. They wont help you find it. In my case… they didnt even respond to my email.

I recently visited Dallas for a couple of days and between the airlines,.the hotel and the car rental, Enterprise was most definitely the easiest and most hassle free experience. I’ll be sure to reserve with them the next time I travel.
Satisfied Customer~

After renting a car for just a day, I go to drop it off at their location. In doing so, I cal ahead, because I’m. Or that familiar with Dallas and the area surrounding Love Field at night.
I call, not once, but 3 times and let it ring for over 10 minutes each, as I drive back to their facility. Upon arrival, I inform the check-​in (return) person that the phone was not answered, and what if I had an emergency? The response was, there are no incoming phones at this location. WHY IS IT ON THE CONTRACT?
So, I enter the location, no other customers were present, and 4 gentleman look at me. One man greets me, and asks if I need help. «Yes», I say to him, and proceed to tell him I need a ride back to my hotel downtown. Another gentleman speaks up, and says, «we don’t give rides, other than to the airport». I said, «I’m a corporate client, and I’ve never had someone at Enterprise tell me that.»
His response, «we don’t have the support staff to do that, there are only 3 of us here». I said, «last night, there were 7», as I recounted 4 of hem standing there.
In any case, they offered to call me a cab, which we were informed that it would take 15 – 20 minutes for someone to arrive. I said, «this is another reason why I’ve been trying to call for 40 minutes.»
Poor customer service, which is why they have the ratings they have with many people. There is a level of customer service at some locations, and this nice airport is being let down by that particular team.
My pickup team, the night before, were slammed at 11pm, and were efficient and friendly, in the heat of the battle. This Saturday night team could stand to learn some things about making the customer their 1^st priority, rather than an afterthought.

I was worried about getting my rental car as my flight was delayed past midnight but the people at the enterprise/​national/​Alamo counter were beyond friendly so late at night! The woman from enterprise took our reservation number and had us laughing until we left the lot, it was a wonderful way to begin my move to Dallas! The car was in perfect condition and we were able to easily return the car the following day.

Just an average car rental store. Gets the job done, but not up to the «above and beyond» standards that I have experienced at other Enterprise stores.
On a recent trip to Dallas, I went through Love Field and used Enterprise, which until lately has been my rental agency of choice.
There is nothing really special about this location. Perhaps, it is because it is combined with two other agencies in the same location. When I got off the shuttle, I just wanted to pick up my car and go. Instead, I played «which ones have I contracted for» by walking through the lot with the agent. I know Enterprise recently sent me an Enterprise Plus card, but I didn’t find that anyone at Enterprise that was interested nor seemed to care that I had it. I won’t be carrying that with me anymore.
I ended up with a Toyota Corolla which must have been near the end of its service with Enterprise. It shook and rattled and rolled every mile that I drove it for the next three days. I mentioned it when I dropped the car off, but it didn’t really seem to matter much to anyone.
Since my company also has a discount agreement with Avis, I will no doubt switch over next time I have to rent a car.

I am not a hater by nature, but — nearly two weeks after my trip — I am still fuming. Enterprise sent me a «how are we doing» invite and, well, I will tell ya!
I had a quick trip to Dallas for business, so I needed a trusty stead to convene me around the Metroplex. More than one person suggested I use Über, Lyft, or just plain «taxi it» up… But residing in California — I need more automobile independence, so I chose to rent.
A quick comparison of rental companies didn’t place Enterprise as the cheapest, but I knew — as a card-​carrying Plus member — I’d be in good hands. And while the rate was crazy — over $ 100 for a subcompact for less than 24 hours! — I proceeded.
After a good flight to DAL (just is a great airport, and I am glad it is now able to be shared with the rest of the nation), I got to the shuttle and then the rental office with no problem. But for there is where things started to erode.
Apparently, I neglected to utilize a discount code in my reservation and — surprise — now the system wouldn’t take it. Okay, before when this has happened, it was no big deal and the rep would find some other way to see I got the savings… But not at this Enterprise…
Do I want the damage waiver? No — my insurer covers all that rental car jazz and I don’t need to charged or taxed additionally for it, I explain.
The rep and I go out to the car, and I do a walk-​around inspection of the vehicle to verify nothing is amiss. For some reason, however, the rep’s tablet is having problems, and — surprise — I can’t check what I am signing. But it is standard rental boilerplate, I get my ticket from her, and I proceed on my assigned mission in Dallas.
Less than 24 hours later, I return to «the scene» and quickly dismount. The young, friendly man, asks his battery of questions regarding my trip, the vehicle, and so forth and he prints out my receipt, quipping a number in FAR excess of the original, already outlandish, estimate.
I pause, and state that he must be in error. But, ya see, I apparently didn’t communicate me refusal of the damage waiver to the first rep strongly enough for it to register, and I was unable to catch her mistake due to the equipment problems she was having. Needless to say, I was extremely unhappy about being billed for something I expressly opt-​ed out of.
So, being in a hurry, I was unable to accept his invitation to get into the office to discuss the matter with his supervisor (it isn’t his fault, after all).
So, yeah, Enterprise — one star… Which is sad because I have always enjoyed world-​class service at the other locations I have rented from. Methinks y’all need to step up your game at this office.

***This is an okay airport car rental agency and seems to feature friendly and efficient service***
I think some free parking might be available if you just need to pick up something here.

Enterprise has offered me a one class update coupon. I get those every week in emails.
It should not be unreasonable that a person would receive a rental vehicle in a clean condition, furthermore one that does not make you physically ill when you drive it.
Keep in mind I also used your partner COSTCO Travel to book this rental, I will be notifying them of the condition I received the car.
I hope we can come to an amicable solution to this issue without further action to resolve this matter.