Executive Taxi Service

I just had one of there drivers try to run me off the road in Southlake Tx on hwy 114 at 10:10. Called and talked to a supervisor but nothing will be done about. The guy was a nut case, swerving into my lane and driving in the median next to me. All I was doing was trying to get around him because he was driving slow in the left lane. Riders beware !!

This is the complaint I sent Yellow Cab, which seems to run all the cabs in Dallas now although this was an Executive cab. I live near Love Field. I came home this afternoon and got in your cab. Since I live very near the airport, your cab driver decided not to turn on the meter and instead said I could give him $ 17. I said no, you can take $ 8 which I usually pay to go to the airport. Then he decided to turn the meter on. Then it ended up being $ 11.25 to go 1.7 miles. Your driver was rude and did not get out to help us with our bags. Instead he drove off in a huff without even closing the doors of his van. This is why I take Über most of the time. I hate taxi’s and this is why. Your driver was rude and unprofessional. This is unacceptable. The start time was 16:54 and the end time was 16:57. I will be filing a complaint with the city of Dallas.

DO NOT USE! Driver turned off meter at destination and tried to charge me $ 15.00 more than my fare from hotel to airport than my original fare was from DFW to hotel. When I refused, he reduced price by $ 5.00. I told the driver I would complain and he begged me not to. I later called company to complain. They confirmed that I was overcharged $ 15.00

WORST COMPANY EVER!!! DO NOT EVER USE THEM!!! Their drivers add extra charges left and right!!! I’ve called and called and left message after message, but no one ever answers or returns calls!!! After about the 500^th try, I finally, with the help of an employee there, spoke with one of the top people there, and he was surprised I was still trying to get ahold of someone and suggested I use someone else!!! They are AWFUL!!!

I have always had good experiences with Executive Taxi, but today the driver was exceptional. He arrived 10 minutes early for a 4:00 am pick up. He was so courteous and sweet with my elderly mom, who he was driving to the airport. Once at the airport, he helped her get her wheelchair service and waited to make sure she was on her way properly. I really appreciated the service we got this morning. Way to go, Executive!

Got Executive taxi ride from our hotel at DFW Lakes Conference Ctr as they were waiting at the stand. Got the number of the driver so we could call and get a ride back to our hotel from our destination. Called and didn’t get an answer. Called Yellow Cab and got a ride back to the hotel for $ 24 less than Executive charged us for the exact same trip! Second day (I didn’t learn my lesson) I had the concierge call me a cab and they called Executive again. Said it would be 10−15min wait. After 15min the concierge called back and they seemed surprised that there was nobody there yet and said 10 more min and they would have someone right out. 15min later (now 30min after the first call) still no cab and I called Yellow again. According to the bellhop Executive never showed that morning. I’m amazed that they are still in business.

I’ve used taxi services all over the world. What I’ve found is that it’s always the driver and the company that creates a great or not so great experience. The driver controls a safe journey, clean vehicle and assistance with luggage. What he doesn’t control is traffic and dispatch.
Today, I requested a pick-​up in Plano, TX at 10:00. The driver was courteous, on time, friendly and the vehicle was clean. Maybe I’m lucky, but this has been my experience every time with Executive.

Needed go to Presbyterian Hospital for an early morning surgery and called Executive taxi the night before for a 5 AM pick up at my home in North Dallas. They never showed up, and at 5:15 I called to advise them. The dispatcher acted surprised and said he would have someone there in 10 minutes and he would call me back. No one ever showed up and the dispatcher never called me. I tried calling them back five times and they never answered the phone trying to avoid me. I have to drive myself to the hospital and in great pain as I was told me to drive my car per my doctor.
Avoid this cab company at all costs. They can’t be relied on!

I used to use these guys all the time, but now, not any more. I called them the night before for a reservation to go to the airport. The next morning, about 10 minutes before the reservation time, the driver calls and says he’ll be about 15 minutes late. Since I timed the reservation to get to the airport in time for my flight but not with too much buffer, I didn’t want to get stressed just because the driver is 15 minutes late. I called them and complained saying that I will need to cancel. They offered another driver who was in the area and said it would be about 10 – 15 minutes which would have been earlier than the original. I waited outside of the driver, but then when it reached 15 minutes, I went back inside and found the driver and just left a message a minute earlier, wanting me to confirm I needed a ride. Therefore, I assumed he was not on the way. Anyway, so I called Executive Taxi, complained again and cancelled. I ended up driving myself to the airport and got to the gate just as they were boarding. I later found another message from a driver saying he came to my house… Obviously much after I had already left for the airport anyway.

Do not EVER call executive taxi. They are currently 45 minutes late to pick me up, and they are acting put out with me. I am now 15 minutes late to where I was supposed to be. I have gotten 4 text messages that they are 1.8 miles away, but when I call, they tell me the closest cab is 10 minutes away. This is the most frustrating cab experience I’ve ever had.

I took a cab from this service home from a bar last Friday night. I left my phone in the cab. Luckily I had the new iphone 4S, so I used the find my phone feature. I drove over to that area and found a cab from this same cab company. I assumed the driver hadn’t even noticed that I left it and I just wanted to take a look in his cab to see if I could find it. When I finally tracked him down, he claimed he didn’t know anything about it and that he doesn’t steal cell phones … he has turned in 15. I explained to him that GPS had led me here and I knew that it was in the area at the very least. He would not let me look in his cab. So I went back home and called the cab company. They tried to contact him, but he didn’t seem to respond at first. So I sent a text message to my phone explaining that I had his GPS coordinates and my next call was to the police. Right after I sent that I got a call from the cab company telling me I could drive back and look in his cab. But when I got there he had left, and when I tracked my phone again it had left too.
This man is a thief and this company doesn’t seem to care very much. I have called back multiple times asking to speak to this man’s supervisor and have gotten the brush off each time. I will never use this company again. And unless you enjoy theft you shouldn’t either.

Quick response, efficient driving, and friendly staff. The cabs are clean and well maintained with friendly and safe drivers. Not much else to say really.