Firestone Complete Auto Care

I took my car in for an oil change and after they told me that I needed 2 new rear tires soon because the tread was getting low. I then go to work the next morning and my tire light is on and I get to work and the tire is completely flat. Not only that but Paul, the person helping everyone, tried to sell something to every customer and tried to tell them there was something wrong with their car. Do not take your car here!

The personnel seem nice but over the last 3 years I’ve bought a battery for each of two cars and both have failed within 2 years. They clearly use sub-​standard components.

Read the reviews and beware because I didn’t. The place is a scam. I took my car in to get an alignment and was told I needed $ 400 in repairs that needed to be done in order to do it. I took it to another shop to get a second opinion and they said everything was perfectly fine and did it for $ 70. They tried to sucker me into getting repairs that were not needed. Maybe it was because the shop was slow and quite and they were trying to make some money. Regardless, it isn’t the right thing to do and they know it. Take your money and vehicle elsewhere and save yourself time and a headache.

Quoted me approximately $ 1,800 for A/​C work that I eventually had done elsewhere for less than $ 800. (And note, the price difference doesn’t include dealer coupons, warranty discounts, etc.; the cost was simply $ 1,000 more at Firestone.)
Will never visit again.

I had taken my car in on Saturday as I needed to have a wheel bearing and hub assembly replaced. I normally do my own work but I didn’t have the time nor tools for this job. They told me they would have it done for me the next morning, however when I called the next morning they said they did not have the item in stock but would be getting it later that Sunday. I confirmed that the job would be done by close of business as I could not afford to miss work on Monday and they assured me it would. Later that day they called to tell me they had the part, but the guy who had the tool had already left for the day. Seems he locks the tool up when he leaves every day. So ended up having to wait for him to come back to work the next day to install it. I was finally able to pick up my car around noon on Monday but then I found out they charged me an additional 25 bucks (after tax) to inspect my broken hub. Even though I told them what the issue was when I brought them in. So not only did I have to miss half a day of work, but I also received an extra charge so they could confirm what I already told them. Then they tried to tell me I needed about $ 1500 worth of repairs to my suspension and mounts and it was very important I do this as soon as possible. When I told them I didn’t have any money they tried to get me to apply for their credit card. When I told them my credit is horrible they then said it wasn’t really that important, but it looks like I might have issues down the line. All in all they seemed very unorganized and it seemed like they were doing everything they can to inflate the cost of the ticket.