Firestone Complete Auto Care

My first negative review. How about that?
The people at this location are 1) lazy and 2) incompetent, and here’s why.
1) Lazy:
I was out of town and had asked my wife to take the car for an oil change and alignment at 8 AM. The representative had said, quite sadly, business was slow thanks to construction. There were no cars in front of our car, so our car was first in line. As such, it’d take 2 hours. So, 10 AM pick up time, right?
Wrong. 12:30 PM. More than twice the estimate despite it being an empty shop. My wife called at 10:30 AM, having given them 30 minutes’ grace time and was told it’d be ready in an hour. An hour later, she calls again and is asked to make her way over as the car’s almost ready. She gets there and is told BY THE MANAGER that it’ll be ready in 5 minutes. That 5 minutes turns into half an hour. When that half an hour elapses, she’s told again 5 minutes. Finally, she tells manager to get his stuff straight by stating a time of delivery and sticking to it. The manager is apologetic by now but it’s too late.
2) Incompetent:
When I looked at the alignment sheet the top half was blank so as a customer I had no idea what the specifications were before the alignment. And they also tried to upsell her more than $ 300 worth of maintenance.
I’d rather have a Flintstones car run over my foot at low speed before ever going to this place again.

Too bad we didn’t read the Unilocal reviews for this specific location. My husband took his car to this location to replace a wheel. When he went to pick it up there was a crack in the windshield that wasn’t there when it was dropped off the day before. The manager completely refused to take any responsibility for the damage that happened on their watch. He not only refused but he was a complete a-​hole. He didn’t care whatsoever and was horribly rude. DO NOT GO TO THIS LOCATION!!!

To start if I could give anything less the a one I would, maybe a –50 if possible.
Lets go ahead and run through this… My starter went out on my car and I had it towed to this Firestone location since it was within the mileage limit if Geicos roadside assistance and they said I get a 5% discount. I called and Firestone and asked if it would be done that day. The sales guy said yes it would be. I told him that I need the car to go out of town the next day so I really need it be be completed ASAP. I waited and waited and waited calling them multiple times to get the actual explanation of the issue with the car. They continued to tell me that the car would be done that day. Finally they called and told me that it would cost $ 387 and they were working on it as we speak and it should be done in an hour. So about an hour and a half later I got a ride up there only to find out that it was not going to be done since they had ordered the wrong part. They explained they didn’t check the size of the engine. Firestone said that it would be completed first thing the next day. I called them around 9am the next day since i needed the car to leave town, they told me the part was in transit but was running a little late but it should be done by Noon, Got a call from them about an hour later telling me now it will be done around 1.
Finally I get a call saying they have finished the work and this is where it all gets interesting…
The original quoted price was $ 387 yet when i arrived they told me the price was $ 617. They informed me that the parts had actually costed more then they originally quoted to me. THEY DID NOT CALL AND GET MY APPROVAL ON THE INCREASED PRICE BEFORE DECIDING TO INSTALL THE PARTS ON MY CAR!!! We are talking about double the price here. This is pretty much robbery if you ask me Yet there was nothing I could do since they already put the parts on the car. Here are my questions… What happens if I didn’t have $ 617 to spend since i was quoted $ 387? In what world does Firestone believe it is okay to just install parts without customer permission? The sales guy or whatever he is classified as thought the situation was funny I asked him why no one called me and he just shrugged his shoulders. I asked what am I supposed to do now since this price wasn’t my quoted price. He simply stated «pay it and get over it.» He kept trying to get me to since a piece of paper saying that i was notified and approved of the increase in price. When I refused to sign it he got angry tossed my key while I wasn’t looking and walked away.
I’m an area manager of a company in Dallas, this guy would have been fired on the spot. The level of customer service and blatant disregard for the customer is insane, Firestone should just eat the losses and close the location down.
After returning to one of my stores after leaving Firestone one of my employees informed me that she actually had her car at the same place. I told her what happened and she called her boyfriend to pick up the car not allowing them to do any work on it.
Firestone robbed me of my money… I can only wonder how many others this has happened to

Every time I have come here the service has been terrible. It consistently takes them 2 hours to do simple things like an oil change or inspection. Not only that but they lie to you. I specifically asked if they had oil filters for a 2015 f150, seeing as they are fairly new and not everyone has them in stock, and was told they did. As I write this it’s an hour and a half into my wait for my oil change and they tell me that they don’t have that filter and it is being transferred currently. Avoid this place.

Slow service. I dropped my car off at noon to have a flat tire changed. They said they would call me once it was finished and I could pick it up. I never received a phone call with status updates or letting me know they were keeping my vehicle overnight.

I am very disappointed at Firestone. In my past review — I gave them 5 stars and it saddens me that I have to leave this awful review. Please do not get your state inspection at this location. On a lighter note — Jerry and John were the only nice guys!!!
My story: It was time for my annual state inspection and since I’ve been to this Firestone to do a state inspection before, I thought it would be a good idea to come back. They must have switched inspectors, because I did not have a great experience this time at all.
They told me my car failed the inspection, which was completely understandable considering I do not know much about cars and what is or isn’t acceptable in the state of Texas. They explained to me over the phone and told me my control arms needed to be replaced (a cost of ~$ 950 might I add). I refused and just wanted to get my oil change finished, so I let them continue and said I’d pick up my car later.
Later — I go in to pick up my car and paid for my inspection and oil change. I asked them again what was wrong with the inspection. Why were my control arms an issue? They said it was due to safety regulations. «Understandable», I thought to myself. They showed me what they wrote down in the inspection test and why it failed. It said «
Service Brake System: «Pulling right or left»
Explain Rejection Fully:
«Applying brakes makes a loud noise felt up front steering gets unstab»
I got into my car, reviewed those above words on the paper, and proceeded to drive.
My initial instinct right after I started driving my car was that I did not feel a single ounce of what the description said from my failed test. I told myself «I must not know cars — I’ll have my boyfriend take a look and test it just to make sure»
He drove it around and did not experience anything out of the ordinary either. We were, at this point a little frustrated, and decided to return to Firestone to get an explanation from the inspector himself.
When we got there, my boyfriend heard, «That little girl is back» (DISCRIMINATION AT ITS FINEST) — which makes me so mad to add to this. But moving on …
We went in and started to ask if we could get an explanation. The same guy who explained to me that it was a safety issue stuck to his story. We then proceeded to tell him we didn’t experience anything, and would like to talk to the inspector. He kindly went to get the inspector, but the inspector did not want to come talk. He even told the guy to handle it himself.
The guy (safety issue guy) — took it upon himself to test drive the vehicle in my car with my boyfriend and I in the back.
We didn’t feel a thing — but the guy (safety issue guy) was trying to bullshit us the entire time. He is not an inspector, so I don’t expect him to really know what he is talking about. But clearly there was not any issue with the control arms or any type of instability with the vehicle.
We proceeded to ask for the store managers name after getting BS’d and returned the next day.
Long story short — the store manager also went on a test drive with us and honestly said he did not experience a single thing. He kindly gave me a refund after I complained about paying for some bullshit inspection from the inspector. (p.s. the inspector wouldn’t even talk to his own store manager)
First off — The inspector is a coward. Let’s be honest, if you’re concerned about my safety in the vehicle that you want me to pay ~950 dollars to fix, come talk me to like a gentleman and treat me with respect. I am a customer who has spent and just spent money at your workplace.
Second — I do not appreciate being bullshitted into fixing my car. I clearly did not experience any instability. My boyfriend clearly did not experience any instability. The STORE MANAGER did not experience any instability. This is unethical and extremely frustrating. The fact that I got lied to, disrespected, and discriminated against, is not okay!!!
Third — I am taking the time to write this LONG LONG LONG review because I really do not want anyone to experience the same situation I did. If i did not follow my instincts I’d be paying ~950 dollars for something that was not broken. That is a large amount of money that I don’t want anyone to fork over for some bullshit.
Lastly — I mentioned above that Jerry (store manager) and John (employee) were the only two REAL gentlemen in this place. I appreciate the honesty and hope that you two get recognized for the respect and care you give to customers. This is the only only reason why I gave them 2 starts and not 1!. lets make that clear.
This is truly unacceptable. It was all very shady. Don’t be naïve Unilocal friends.
TO ADD — I got my state inspection redone at Christian Brothers Automotive and I PASSED. They didn’t say anything about my control arms. You can click over there to see my ⁵⁄₅ review for them because the inspector at CBA clearly knows how to be honest and treat his customers with respect.

Worst Service Ever! They will lie. Service not rendered as promised. They are not skilled to solve auto issues. They just belong to a big brand but they cannot live up to the expectations! I spent nearly $ 700 dollars but they still are not able to diagnose the problem in my car. They created the problem in the first place. I never had an issue with the car! I just wanted to fill in the coolant as it was low. Ever since they changed the coolant — my engine started over heating! They did a wrong diagnosis — they said it was with the radiator, then the problem was with the thermostat, then with the instrument cluster, then with the fan controller– I had all of them replaced but still the problem continues to exist. My car is still not fully functional — they don’t have anything to say now.

Beware. They will lie to you! Long story short. I had some new tires installed and immediately after, noticed vibration at highway speeds. I took my car back 2 or 3 times before they determined that one of my rims was dented. I figured they were right. Those curbs do tend just jump out at ya sometimes but I dodge the majority of them. I recently took my car to Discount tire because the vibes were getting worse and found out that not one of my rims were dented and all they needed to do was rebalance the tires. Horrible experience and a waste of time at this location.

This is the second terrible experience with this place. The first time my daughter took her car in they told her her battery was dead, and it would cost over $ 700 to fix it. For. A. Battery. She took it back because she had a nail in her tire, and she wanted it fixed. They told her it was impossible to fix, and she would need two new tires. I took it to Discount Tire, who promptly fixed the hole, and did it for free. What scammers, preying on a young girl. How do they sleep at night.

I came into Firestone for a battery replacement. I was intially satisfied with the service. Later that morning my sister and her husband went into the same Firestone for a battery replacement for her vehicle and they were charged $ 80 less for the same service. We compared receipts and the difference in price was due to the fact that her service rep comped serval fees for her while mine did not. She did not haggle over the price; the rep simply decided to do it. I will never go back to that Firestone location or any other. They ripped me off and I do not believe they are honest, fair, or trustworthy.

We set an appointment for 1:30 over the phone to get an oil change and tires rotated. At 3:00 we decided to go to Goodyear because our truck has not moved and good year also told us they would be finished with in 30 mins. I can’t say much about there service since they didn’t get a chance to work on the truck. Be warned that you will have to wait a while if you choose to come to this business.

Not at all surprised by the low ratings on Unilocal.I’ve been here several times because of the location, but I won’t be back. Their work is average at best, and their service takes far longer than it should and, even longer than they estimate. (Whatever happened to honesty or customer service? Three hours for an oil change on a weekday afternoon?!) I’ll take my money to where people have some respect for their customer’s time.

I’ve had 2 break jobs done at Firestone… both times my breaks were worse/​locked up within 24 hours of them «completing» the job!!! How can they screw something so simple up TWICE???

It’s as bad as it gets, dang it I got here at 720 am it’s now 915 and they just now told me it’s going to be another 30 min for the alignment. They offered me a lifetime warranty on the alignment but why would I ever invest in that when I can’t even trust them on my first visit. Like all the other review said I wanted to support them because they’re in my neighborhood but I just cannot do so. I think it would be one thing if they were apologetic but they just really need to tell people they are overbooked. They told me they had 12 cars still there from the day before. I called late in the day so in my opinion they should’ve told me that even if I come at seven it’s going to be a few hours. The actual guy that worked on my car he was really informative but the front end was terrible.

Trash. Customer service is horrible and techs aren’t properly trained to perform services right the first time.

In town for a tournament. We showed up after finding our tire flat. Since we got the road hazard warranty the repair was free. We caught an Über ride to eat while they did the repair. Been having problems with mushy and loud squealing brakes. Gave us a great price on a new set and, though they were closing in 15 minutes, they did the repair. Store was clean and staff was attentive. What more can you ask for?

I have used Firestone for tire repair but had no idea they were truly a full service facility. I had some minor body work that needed to be done and they did an excellent and reasonably priced job. James Wells was the best — informative, very through, and kept me in the loop during the whole process. They even finished ahead of schedule and who does that?!
Thanks guys!

Talk about a rip off! Went here yesterday despite the bad reviews because the place down the street did not have the right tire in stock. Ended up paying double what the other place had quoted for a new tire. At first when I came back after 4 hours, they had tried to charge even more than double (and what was originally quoted to me)…for what? I was’t even having them put the tire on, was taking the tire home to do that myself! This place unfortunately deserves the bad reviews.

Buyer beware!
Never go here for A/​C repair. Tires — I guess (better prices elsewhere), oil change maybe, anything else — no way. Their guaranteed satisfaction policy is bogus. Spent 3 consecutive 5 to 8 hour Saturdays wasting time and money (over $ 500) thinking this «reputable» establishment would surely be able to fix my automotive issue but I was mistaken.
Look up Marion’s Automotive if you need honest repairs at an affordable price.
Shame on you Firestone for filling me with false promises and treating me like a second class citizen. This place needs to be closed down.

I took my car into the dealership not long ago to get some warranty work done, and they recommended I had some other work done at the same time. I decided not to have it done, as it was $ 500. That seemed like a lot, so I held off and took it to Firestone. They quoted $ 800 for the exact same job as the dealership, who are notorious for overcharging. This couldn’t have been $ 300 more than the gougers.
I politely asked them not to do anything else and picked up my vehicle. Unless they’re using golden brake pads that will also make my hair perfect and make my team win the World Cup, I’ll keep comparison shopping.