Floss Lovers Lane

These people are much more interested in making money off of you than they are about your dental health. I have NEVER had a cavity in over 35 years. I went here and suddenly I have 4 cavities… really? And then one they filled and it came out two months later and had to be redone. They try to sell me Invisalign every single time I go in although I have never shown interest and it is insulting!!! They could at least keep better notes of what they have tried to push on you that you already said you do not want! I do NOT recommend!

Their online booking tool, ZocDoc, is terrible. I filled out all of my stuff, even pre-​appointment forms… Never heard from office. Got a confirmation email though. Come to find out… no appointment today. And no record of me. She thought I may have wrong office, but do not! I really needed whitening touch up for big event this weekend. Thanks for nothing Floss!

The problem is that in the last 12 – 14 months of visiting Floss, I have been seen by 4 different, beautiful and very, very young dentists. Is this a place where hot young new new dentists get hired? What about experience? I’d take experience and average looks over no experience and great looks! Today my young Dr. looked 17 years old, I am not kidding, I felt like leaving and got nervous about my procedure! Every time I come in, one of the hygienists makes a comment about my handbag or shades! Very materialistic, they all sound like Barbie dolls and valley girls: «like, umm, sure» giggle… The work is average but feel like I’m around high school and college girls…

If I was able to put a half star I would. I should have listened to everyone when they said not to go to Floss Dental. I went in for a crown, 3 hours in the chair and 7 shots of Novocaine Dr. Hefton could not find the spot to numb me so she said I had a high tolerance. Okay I bought into that. Next day I went in because she molded my tooth wrong and couldn’t bite down without hitting that tooth. Another dentist was there. She gave me one shot and my entire face was numb. She did a great job numbing me and filed my tooth down.
Went back to get my permanent crown in, not only was color of the crown completely off, she sanded my tooth down so far you could see through my filling at the bottom. Finally I went to Dr. Herzog and asked him to fix my tooth. He refitted me with a temporary. Fifth visit, they can’t get the tooth off, now he is saying I need a root canal. He said he would take care of me and send me to the best specialist he knew, which of course was another Floss Dental. The other dentist took care of my root canal and fitted my tooth. Before I left they said I owed $ 250. «Say Whaaat.» I should not be paying anything. I didn’t get a reschedule to see how my tooth was or anything.
I called Floss Dental to speak to Dr. Herzog because the crown was hitting the top of my tooth creating lots of pressure. It’s been a month no call back after calling twice and leaving messages. Two days ago my tooth falls out of my mouth and I get a huge abscess. I went to a different dentist and he told me I needed a new crown and this was not good work. I have been to Floss Dental 6 times with 20 shot injections in the same area. I don’t care how sweet, comforting and patient you are. This is malpractice! They have to be super nice to compensate the horrible work.
Trust me — this is one dental experience that will leave you screaming… and want to run out the door!

Here’s the deal, Unilocalers: Floss Dental is as perfect as a dental experience as you’re going to get.
And, mark my words, this is coming from someone who has had her fair share of scary dental adventures…
While the things that others seem to love about this place are certainly great (see: beer/​wine while you wait, attractive staff, free whitening), I’m in because my pearly whites are in well-​trained, fansastically-​professional, super-​helpful hands.
And, the digs are excellent.
Dr. Hefton has got to be the most patient dentist I’ve ever met. Have a question? She’ll return your call. Mouth full of toothpaste and you have a concern? She waits patiently until you’re able to speak. Have an ache and you’re not quite sure how to explain it or where it’s coming from? She’ll find it, fix it, and make you feel like new.
Trust me — this is one dental experience that will leave you screaming… for more!