Forever 21

So as I type this I’m standing in line watching 5 associates hang out behind the register while one person checks out people. What ever happened to customer service?

I really don’t like this location at all. Messy, and their customer service is awful.
Trying to return something is like having someone poke your eye with a needle. Came here to return a skirt because it was too big, to avoid any issues, I already had the same skirt in the right size with me and the process took way longer than it should have. I was asked about 20 questions as to why I wanted to return it «because it was too big» is apparently not the right thing to say because they came back with «didn’t you try it on?» Um… the tags are still attached to the skirt, no need to get sassy.
My recommendation is to skip this store and just go somewhere else. Returns are almost near impossible.

i’ve been calling for two days straight and no one is answering their phone i looked it up a thousand times to make sure that i had the right number even called the managers office at the mall come on answer the phone

Horrible with answering the phone. And when they do, you will be on hold for at least 10 minutes. And when I asked an employee for the store number, she told me she did not know and to Google it. Sad, that people are losing their jobs, but this may be one of the many reasons why they are shutting down this location.

Horrible customer service. I bought a dress for my Bachelorette party there and got home to find a small defect. I had gotten 20% off due to a sale where you buy a certain dollar amount and get a certain percent off. When I tried to do an even exchange (same size, same dress, same color) they wanted to charge me 4 extra dollars because it was no longer during the sale. I have NEVER heard of this nor encountered it in any store. I asked to speak with a manager and told them this was not right. She said the best she could do was offer 10% off. I said ok fine and they wanted $ 2.14. I was able to find $ 2 but not 14¢ (just keep a couple bucks for lunch as I was not expecting to pay for an exchange) and asked if I could just give him $ 2. He said no and even after I looked through my entire purse taking customer time (long line behind me) couldn’t find any and said I would just take the dress back and was hugely disappointed in their service. He didnt care. Left my $ 2 on the counter as I left because I was so irate. Nowhere on anything does it relate anything about this exchange policy where you have to pay for an even exchange. I called their district manager who was hugely apologetic and said that was a very poor reflection of their stores and never should have happened. That call was the only semi positive part of this experience.
Still giving them one star because all she offered was for me to go all the way back and exchange it no questions asked. Got there and he said he never saw my $ 2 which I wanted back! This situation was the worst example of customer service I have ever seen and I will not be shopping there anymore. Their cheap clothes are not worth the frustration, embarrassment and incompetence I experienced today.
The worst part? Nobody offered a simple «I’m sorry» except for the district manager. Not even when I went all the way back and they had talked to her and knew to expect me.

The one in the Grapevine Mills Mall is way better and has more in stock. Granted, I know I’m a guy and this is primarily a woman’s store but I’ve bought some of my favorite clothes from the one in Grapevine and I just wish this one had more to offer.

There is nothing in this store above a Large. They have kids, men’s, women’s, sportswear, sleepwear, but no plus section. On top of that it was a mess.

Hot-​Mess. That’s exactly what this store is. When you walk in it appears nice and organized, but as you walk further in you’ll see clothes on the floor under racks, folded items balled up, etc. I hate having to dig for items. If it’s not within eyesight and easy to grab, I don’t want it. I’ll admit, I’m a lazy shopper. I want everything within reach, and organized nicely in front of me. This places stresses me out with how messy it is. The staff here seems to really hate life. They’re never very friendly or helpful. On many occasions they’re actually very rude. Avoid going on weekends if you can. They only open two registers and the lines get crazy long!
Note: They only give store credit or do exchanges. No refunds.

Pretty cool store, they have a ton of clothes to choose from and this location is really huge! I honestly don’t mind this store and I am a guy! If only the men section was bigger.

Usually I am a HUGE fan of Forever 21. But this particular location is different. On a FRIDAY night they closed almost 20minutes early while everyone else was open.
This was frustrating to a lot of people that were standing outside the shop. The staff jut ignored everyone an went home. Subsequently, everyone went to the H&M next door…

Date Visited: 06÷11÷11
While on my shopping spree I noticed this stores letters (XXI) and the many hot summer fashion colors in orange they had on display. This store has 2 levels with even mens casual upstairs.
I found several pieces including a cute off the shoulder Jimmy Hendrix novelty tee.
Upon checking out with my great steals I was shocked to find out that the store was actually Forever 21.
Shopping in N. Dallas makes even the less expensive look so damn disguised and good.
First time I had ever went into and purchased anything from XXI aka Forever 21 and I’m happy to say it won’t be my last at this one…:()

Forever 21 is my go to place whenever I need a cheap thrill. It has all the elements of a Ross type store. Clothing strewn everywhere? Yup. Disorganized? Check.
But they keep me happy with their super affordable prices and trendy threads. The clothes have a shelf life of maybe about 2 – 3 washes and then they’re done. I tried to salvage a little sequin dress that I loved so much but it’s expiration date had arrived after a couple of wears. But who cares? Means I get another excuse to head back there.

I know I reviewed this place before. I know I did becuase it was in regards to their cruddy exchange policy. I purchased boots for my daughter. I asked the girl behind the counter to grab size 6.5 black fringed boots and put them behind the counter so she wouldn’t see them. I rang them up with other purchases, took them home and wrapped them. We opened them Christmas and they were size 6. It was past the return date so they totally refused to exchange them for the correct size because I couldn’t PROVE that the sales girl got the wrong size for me. I asked to speak with the manager who parroted the store policy.
Seriously, I’m holding a receipt with about $ 300 worth of items on it and she wants to squabble about $ 30 worth of boots… and it was THEIR fault. She said she did not have the ability to exchange them for the correct size, eventhough they were still in the box, tags still on.
So basically, corporate didn’t trust her to manage her own store? I don’t know. I went home. When I got home I realized the boots were not even the same. One boot was a size 6 and one was a size 6.5.
Yeah…THEN they exchanged them.
I know it’s basically disposable clothes. And if I need something for New Year’s I may go there again. But if you’re not planning on buying it and throwing it away the next day, don’t bother.

Forever 21 is my guilty pleasure.
It’s cheap, it’s cute, and it’s convenient.
Yes the quality is crap! But who cares! It’s so affordable you can wear it a few times, throw it away and move on to the next new in style item!

If you are looking for investment pieces to last in your closest for more than three weeks you can turn right around. However, if you are in desperate need for a cute going out top or casual day dress and you don’t care how long it lasts then Forever 21 may just be the place for you.
Every thing is suspiciously cheap (child labor? hmmm…) and really low quality. I have three pairs of leggings from here that all have ripped in some way or another, yet I continue to buy them because they are $ 3. Who passes up $ 3 leggings… not me!
Bottom line: Good for when you are in a pinch, need something for one time only use, or are super super cheap. I hit up F21 for all of the above!

Ah I remember when nobody went in a forever 21 before. Especially over at Grapevine Mills. Now with all the chaos over there, I have to say this is my favorite because it never does seem as cluttered or cramped. Prices are okay most of the time. Quality, eh not so much. Everything is mostly hand wash or dry clean, so make sure to look at that if you care. Other than that, I love the location and the pretty clothes it has to offer.

I bought the cutest dress for only 15 dollars. I love this place, but I don’t like all the chaos to get to the store. Northpark mall is always so busy.

Disposable clothing!!! I love it! If you’re going for quantity and not quality, go no further. Forever 21 has been a staple for cute tees and puff-​sleeve tops in my wardrobe for some time now. I used to stock up in here (or any of their locations) like the embittered folk who bought into the «Y2K» thing. Unfortunately, they caught up – how dare they take advantage of the market! Now, a once-​$ 11 top is $ 17.99 (Heaven forbid!)
This particular location is quite a bazaar. With two levels of cram-​packed racks (usually sorted by colour, which I LOVE,) and piles of ca-​sleeve tee shirts and tank tops, you’ll be dazzled. But with this comes a sense of anxiety unmatched by places selling similar styles. Well, I mean, for similar prices… You’ll find a top nearly identical to something sold at Bebe, for a fraction of a fraction of the price… but you may not get the quality. (Actually I’m not sure about this comparison as I have never purchased clothing at Bebe.)
I don’t even look at the bottoms or dresses at Forever 21 – there’s not a chance in Hell I’ll find something that fits even half-​way up my legs. But I really keep going here for the tops. Cute, simple, and in all your basic (and not-​so-​basic) colours. The price is SOOOO right!!!

I am head over heels in love with Forever 21. It’s a long-​term affair that began several years back when I discovered their amazingly cheap, super-​stylish clothes.
Seriously, how can you argue with $ 25 for an adorable, darling, too-​precious-​for-​words party dress? YOU CAN’T. :)
One of the major downsides to these clothes is that they aren’t fantastic when it comes to quality. But frankly, if you’re looking to buy trendy stuff, how long will you really wear it anyway? I have multiple items from Forever that I’ve kept for several years without a problem.
But, if you’re buying for the long-​term, it’s probably not the place for you. Otherwise, shop away!
They even make copies of some of the hottest designer trends, for ¹⁄₁₀₀^th of the price. What more could you want in the world?
Forever 21s are everywhere, though they sometimes masquerade under the names XXI and Heritage 1982 (same stuff, though).
This location is good. Not the greatest I’ve seen, but good. Two-​story, and the staff are nice.
Bottom line-​this place is a MUST for any budget-​conscious, stylish twenty-​something (and teen, and thirty-​something, too, for that matter!). If nothing else, it’s a great way to supplement a more expensive wardrobe with trendy seasonal pieces.