Greyhound Bus Lines

Picking someone up and went inside to check status of arrival.
Pros:
Clean Ground
Lots of visible staff
Good seating area
Pizza Hut inside
No foul smell
Cons:
Too many people all over
Rude customer service (expression, tone and rolling of the eyes lol)
Location-​Busy Area
Terrible Parking

It’s typically over-​crowded. I feel awkward being in their as the people aren’t really friendly looking. But what really upset me was when the bald bus driver (I don’t remember his name) told me that I was missing a ticket to board the bus and I said that their is literally no way and he told me to talk to customer service while he loads the bus, I did that and they informed him of his mistake. All I needed was a re-​boarding pass. I was furious/​upset because I thought I was going to be stuck.

I really wanted to give NO STARS. This review is for corporate. If you can, avoid Greyhound completely. Buying a ticket online is ok but what is this charge of $ 18 as a «gift ticket fee?» And if you buy over the phone they charge $ 10? Why all these hidden charges? Buying a ticket over the phone and talking with «Gracie» is absolutely ridiculous. You go through all these automated responses, it’s frustrating you can’t talk to a live person and get answers right away. Greyhound was late to a destination and they wouldn’t help everybody that was late to their destination. Then they told someone they couldn’t take their bus back and automatically canceled the trip! They wanted to charge $ 20 extra to change the ticket. And they told her she needed to buy an adult ticket for her child. Corporate, step up to the plate and fix your problems!

Pretty clean, as far as Greyhound stations go. But be forward that there are a LOT of homeless people chilling outside this place that will pester you for money. Not dangerous, in fact I used to volunteer at a homeless shelter and I feel for these people. But it does get annoying. They don’t have day lockers, but for $ 8.50 they can stow your bags behind the counter, where there’s always staff present. Don’t know why these places don’t have lockers…

Buses are late most of the time. Greyhound buses have been over 4 hours late the last 3 times I’ve taken it. Their buses break down all the time and not well maintained. Don’t take greyhound if you have to get anywhere on the same day. They should consider offering a refund when the trip is supposed to take 4 hours, but instead takes 12 hours!

Horrible service horrible front office management. who hires these dumbasses?! My grandma was sent from Dallas to Houston with NO AC during summer time and delayed 2 hours. I’m going to demand a refund so they better comply.

Is it just TX or has greyhound SERIOUSLY gone down the drain?
This hub is majorly lacking ANY sort of standard.
It feels more like a fair where people come to sell their stocks.
The station has an indoor waiting area (if you have read my review for Abilene (TX)or Dover (DE)‘s stations, you know outdoors is more often the choice.
The AC may work, there hardly are any sockets to plug your phones/​tablets/​laptops. The bathrooms are both being cleaned at the same time … the ticket counters are manned by unhappy staff members. The information counter is a joke and, pray you don’t have to wait around overnight because the place gives off a truly negative vibe.
I truly wonder why greyhound has decided that they don’t need to guarantee buses to be on time and make it such an ordeal for those using buses to move around the country. Not everyone uses planes and many cities in TX aren’t reachable by train…

Greyhound is what its name is all about, they take your money and give you the most horrible and stressful experienced in the transportation service line. I never makes complains or comment about anyone or service, but this place will rob your money and treat you like a dog. Not kidding
I booked a ticket a week in advance, for me, my step-​son and wife and it still didn’t make any difference.
I was left behind because of over booked/​sold tickets, re-​routing me 3 different times and my bus driver on the way to our next stop he just pullover to a stop area and have someone picked him up and abandoned all the passenger and say he can’t make it because he didn’t feel like driving back to where we came from and that he lived near by, like WTF! And when I got to our next transferring location they gave us a whole new route with a 10 hour delay and I say no I want a re-​fund so me and my family can make it home on time. And they say they can’t.
I’m serious about this, I got this all record in and recorded on my phone, I’m going to take this as far as I can. People needs to know and hear about this. I should’ve looked this up before I chose this service, but believe me, this is the first and last time I will ever use this service, I don’t care if they change, I will never want to experience this or go thru this ever again.

Why oh why didn’t I check Unilocal before booking?! Clear as day what bus company to use. Greyhound how do you survive? Horrible delays are apparently common, I’m sitting in a terminal with three busses each delayed over 2hrs. There is no excuse for what happens at this operation other than bad management. Don’t take Greyhound for travel use the other mega bus if you want to actually get somewhere. Unilocal I should have consulted you first – aaarrrggg!

So far my experience with the staff is wonderful. From corpus to Houston they had a 1:00pm bus breakdown so the rest of the people behind had to be delayed couple of hours. The staff members seemed mean by quickly answering your question and leaving you, but they’re just trying to help make the system work as fast as they can with what they have. It’s stressful when you have so many customers ask questions and make complaints. I showed one of the staff that I had a connecting bus in Houston to catch and they did their best to get me on my scheduled bus so I wouldn’t miss it and I wouldn’t need to wait at the bus station for another day. With all that mess going on, the bus was arriving a few minutes late but they called the Houston station and let them know there were people on the bus trying to catch the dallas bus and that they would be arriving a few minutes late. The bus driver helped people who had to transfer buses get their luggage out first and we got on the connecting bus to dallas and made it without waiting for the bus next day!
From dallas to Houston I was arriving just on time but didn’t have time to get a check in bag tag and the bus driver told me its best I get one just in case someone accidentally takes it and he waited for me! Customers there were really nice as well and let me grab a tag real quick! Thank you all! The only reason why I give it a one star is because the stations should get a renovation. Especially in corpus. There are barely enough seats for people to wait in a emergency like a broken bus and three times the people are there waiting for their buses and the buses needs to be cleaned more often (mainly seats). Also, they’re located in a shady location but I suppose all bus stations are since it is more convenient for the majority; definitely keep your eye on your things. Otherwise, for the price I’m paying and the service I have gotten so far is greatly appreciated! Thanks greyhound staff!

This is the WORST bus line on Planet Earth and this bus stop at South Lamar is simply DANGEROUS!
Just play «keep away» with Greyhound. Take the MegaBus, train, plane, automobile… anything, but Greyhound :-(
The workers are rude, unfriendly, and go out of their way to NOT answer your questions. Even when you call in to the main Customer service number, you get the «run around.» No one will answer questions, and no one will assist you.
I will NEVER ride Greyhound again!!!

Not a place I would take the faint of heart, but not as scary as I remember. They do their best to keep the place clean and the staff I interacted with were very courteous. The bus left right on schedule and arrived at it’s destination (OKC) on time. The price for a one way ticket was well less than the cost of driving myself (13.50). All in all a decent experience.

Dallas station is better than Houston for sure. And there’s Pizza Hut here for all the healthy souls who are having a cheat day lol

I officially give it one star since I can’t post a review without it, however it is that bad. This was supposed to be my transfer to another bus, but because we were late from a rookie driver I got off a bus, and didn’t have another to board onto till the next day, and I had to pay for that ticket! And since I was stuck at the bus station I watched a guy steal a girls phone, the security got it back, and then the same guy came back hours later to do it again. Drug dealers are just waiting to peddle you whatever you want. Also if you are not bilingual, be prepared to be treated like dirt.

I hate greyhound. It is never on time. My ride was suppose to leave at 5:30pm but didn’t leave until 6 and we were told we’d get there by 9:45pm but did not get there until 10:20pm. It throws off the whole schedule! Every worker was rude. I understand it’s tough but don’t take it out on customers. Especially if they were polite. I find the Dallas bus station especially unorganized. The transfers were confusing and everything was hectic. I almost missed my transfer bus. If you can avoid greyhound, please do so!

My mom has now come through here twice, so I will give you my impressions of Dallas Greyhound and Greyhound in general (not sure which topic this covers). The station is right downtown which sounds bad at first althought he station attracts a few homeless and shady types, the area is not that bad and don’t feel threatened-​at least during the day. I’ve seen Dallas police around, so Dallas tries to keep the area safe. The station is crowded and could be a bit bigger. The ticketing part is minimally staffed, so online ticket purchase is the best and cheapest way to go, but agents were generally helpful although not cheery, but then I probably wouldn’t be either having to deal with some of these people every day. I also reccomend paying a extra $ 5 or whatever it is and getting express boarding so you can get a decent seat. You’ll see all types here due to he bus normally being the cheapest mode of transportation, but generally it bearable. The bathrooms are clean enough and there is a slightly overpriced snackbar gift shop (McD’s is a short walk down the street). There are a few games to keep you occupies as well. My mom is disabled and Greyhound gets 5 stars for their ADA service; they were awseome in helping here get on the bus and helping with bags.
I have two major complaints about the place: 1. Departures are announces over the intercom, but people hard of hearing like my mom would never hear it. There are screens that show departures, but the way cities/​destinations are listed makes it confusing. My mom’s leg from Dallas was to Atlanta via Jackson, MS per the ticket, but niether city was listed on the board. They used Shreveport, LA. So they need to change the diplay so it show bus number and list the major cities next to it, not just one obscure one that happens to be the next stop. «Shreveport, Jackson, Birmingham, Atlanta». 2. this is the biggie: my mom lost her bag the first time. after she told me what it looked like I thought I’d seen it and it was stolen. The biggest problem with Dallas is that the bus loading are is like a drive through garage. It’s nice that it’s covered, but it’s open to everyone. Since checked bags are a thing of the past, it is very easy to just grab a bag and walk off. When we dropped her off and on the most recent trip, there was a security guy watching over the area which is good, but he wasn’t there when her bus came in the first time. So, the moral of the story is be careful with your bags here. If the officer is distracted or handling something elsewhere in the station, the few low-​lifes hanging around can snatch your bag. Greyhound has parred down their routes to save money, I guess this has worked, but the service area is a bit limited now, they used to go everywhwere. I say this because in general, Greyhound isn’t too bad, they are modernizing their fleet, but they still have to things to improve like everyone else. If only they could get some of this low hanging fruit.
Finally, I have one last warning about Greyhound. We drove 4hrs to pick my mom up and drop her off in Dallas even though she could connect in get to a station 40 minutes away-​Why? The trip befroe last we did this and when we where there for the bus on the return leg, it was full «sorry, you’ll have to wait for the next bus» we ended up driving here to Dallas to make her connection. This isn’t like the plane or train where you have a designated and tracked seat, so if the bus fills up at a previous stop-​in this case Amarillo, all the people at the smaller intermediate stops are out of luck. With the reduce frequency of service, this often means the next day. Greyhound needs to get their system set so they account for all seats and ensure they have enough for the intermediate stops. Someone can be rerouted from a major station, but getting stranded out in the sticks can be horrible.

If you want the short version, don’t ever travel from here.
Bus was broken down, so had to change to non-​express bus, but our tickets were already taken before we got on the original express bus that was broken down and had to be reprinted.
Driver of the later bus was not warned that there would be additional passengers so almost left without the rest of the people travelling who were waiting to get their ticket reprinted. The customer service representative at the front desk was in no way understanding and extremely rude. No communication, and the worst customer service experience I’ve had in a long time.
Greyhound– thanks for being the worst company ever! I would rather walk from Dallas to Austin next time!

I want to express my thanks to Greyhound Lines for being an alternative transportation service vs. the airlines. What you give up in time you gain in the price of a very affordable ticket. And of the 16 hour trip I took recently, I think I slept 12. It was a forced (and needed) rest for me which I wouldn’t have taken had I flown. Just sayin’

I wasn’t going to write a review about this bad experience, because I was hoping it was a one-​off, but as of this morning I can’t say that’s true. Now 2 of my 3 Greyhound experiences have been miserable.
Both times, the bus was delayed. I understand that happens. What I don’t understand is how difficult it is for the bus station to make that fact known to the passengers. I had to seek someone out to ask when/​if it was showing up. The first time (Dallas to Austin), I was given no answer and told to wait in line… I waited two hours, having to regularly seek someone out just to get an update. When it did arrive, I only learned thanks to fellow passengers.
Today, I was given an extremely vague answer «the bus is half an hour late, so probably before 6 AM» and come 6, I have still not heard a peep from the staff. I left at 6:30 AM. My bus was supposed to be at 5:40 AM.
Here are the two worst parts. 1) Greyhound asks you to show up an hour before departure… an absolutely insulting request for a company that can’t hold it’s own schedule or let you know if it’s running behind. 2) I had my car less than a block away, but was hoping to do work on the bus. Had they been honest and upfront with me, I could have skipped the hour-​long wait and started driving immediately.
Never taking Greyhound again until they change management.

Here’s a pro-​tip! Ready?
Buy your tickets online! They tend to be a lot cheaper. A ticket to Austin is about $ 13 – 20 online and at the counter they’re about $ 40! PLUS, there are new kiosks where you can simply walk up to them, swipe your card, and print your tickets out. When I went this past weekend the kiosk didn’t have a scale so you had to track someone down for your luggage weigh-​in. I had a carry-​on so I skipped the very long line and printed my tickets in a matter of about 3 minutes maximum. Isn’t that great?! Of course, you want to get there early just in case the kiosks break down or they get removed for whatever reason.
Anyways, this place is ok. Get there early, know where you’re suppose to be at all times, and don’t overwhelm the employees. The employees will tell you they can’t help you if they’re busy, they’re always running around so give them a break. Whatever you do, don’t take up more seats than what you need while waiting at the station, by the way! There’s not enough seats for everyone! While waiting for my bus to arrive, I heard english announcements over the intercom AND Spanish-​speaking employees making rounds minutes before busses left to ensure that passengers weren’t being left behind. So, again, this place is ok.