H&M

First, let me say that I arrived to the store at 10:00 am. I was pretty much the only customer there. I needed to do an exchange/​return, so I approached the cashier and told him that. Most stores when you come in for an exchange, they would be glad to see what you’re exchanging, if you need another size, if they have it available and they’d even help you go get it. Well, this cashier had the rudest tone of voice. I don’t think he meant anything bad, but it was just very unpleasant. Very direct, no warmth or enthusiasm, kind of like I-​am-​just-​here-​to-​do-​my-​job tone. He told me to go find the items myself and he won’t even process anything until I’ve picked out what I wanted to exchange. Didn’t offer to help. Didn’t show me where the stuff is in the store. It was as if doing a return transaction in the morning is a nuisance for him. Definitely sub par customer service and it wasn’t like they were slammed with customers.

They need more than two checkers on Friday night. Line moving very slow. Prices are good but I’m ready to leave.

I like the clothes, but I give it one star because of the horrible customer service.
I can’t believe the cashier that processed my purchase — he did not say one single word, not even a thank you.
I’m latino, the guy was latino (cashier), I was in line waiting and saw how he greeted and said hello, thank you to every single customer (non latino) in front of me, then I get to the station, he just gets the stuff, processes, it, gives it to me, not a single word, not even a thank you, have a nice day, here you go, whatever.

I’d been waiting & anticipating the Balmain x H&M release for over a month. I’d planned to make my purchase via H&M phone customer service line. I’d well prepared for the online/​phone frenzy the morning of the release.
After many attempted calls & getting busy signals to get threw I finally was put into the que to speak to a CS agent. After waiting 30 minutes to speak to an agent I had my desired item numbers ready to go for a quicker checkout process. After giving the agent my credit card information for a perfectly functioning credit card I was told it was declined. I told the agent there was nothing wrong with the card and to run it again jus for her to tell me it was still declined. I called my credit card company (Amex) while this H&M cs agent was on the phone & was told my Amex that they were approving all her attempts to process my order.
I used 5 more credit cards trying to make this very anticipated purchase & all were being declined although this was not possible.
I called back 4 times in a desperate attempt to buy my items & was giving terrible customer service by the very careless, unapologetic insensitive H&M customer service reps. I was told they didn’t know why the transactions were being declined and they could not and would not do anything about my situation. Not to mention the first agent hung up in my face.
To add fuel to the fire I now have 14 pending transaction on my Amex card alone, totally thousands of dollars for merchandise I will never receive. But how could there be pending transaction on my credit cards when I was told they were being declined¿?
Needless to say, I’ve never experienced such a false technicality dealing with any merchant in the past. Nor such terrible customer service when this was a huge error on the part of H&M.
You would think such a big company would have proper credit card processors. I ended up with not one item from the collection. Jus thousands of dollars pending on my credit cards.

They have a lot of product, but there are never enough people working the cash register! Do not come here expecting to get in and out in ten minutes. There’s usually only one or two people on the register, working veryyyy slowly, while there is a line. They have three available registers but no one ever hops on. It’s weird and horrible customer service. We shouldn’t have to wait to buy stuff. I have set my stuff down and left multiple times just because I didn’t have time to stand in line.

H&M has quickly become my go to store for a wardrobe refresh. Most items for men and kids were upstairs while the women’s items were downstairs. Employees were helpful and store was clean. I was hoping this store would have more items due to being in a mall catering to more affluent consumers but everything has it low points. You won’t be able to find what you are looking for, especially if you are looking for a clearance item but with most H&M is worth a return if you are looking to dress fresh on a budget.

Meh. I have such a love/​hate with the H&M’s. Granted, it’s a two-​story mecca of reasonably/​cheaply priced clothes that are hip, but the selection?! Say what?! Of course the women’s level is bumping with wall to wall deals, over stuff racks, and prices that fetch pennies on the dollar during some sales. The men’s shop ain’t got squat. I wear weird sizes depending on fit and typically shop online for better deals and selection. I went in today with 2 gift cards that I received for my birthday and literally walked around for an hour. There’s just not much there. To add to my issues, H&M is the only retailer I’ve ever heard of not allowing you to use their own gift cards for online purchases. Right?! What is it, 1996? I have even gone as far as to picking up the phone to place an order and only be told the same thing. If you’re a female, rock on, you’ll find something… might as well take down those 70% off signs on the men’s shop. Fellas, if you have mediocre taste and wear a M or L, you might fare better than I did. It’s always a crap shoot. Let’s tighten that belt H&M.

This is a pretty good H & M but I always feel like this one doesn’t have much men’s clothes. I’ve been to several other ones and it just seems like they have more. Maybe it’s the layout of the place, but this isn’t my favorite H & M and I wear a lot of their stuff.

First time shopping at this H&M location and will be my last. No one greeted us as we’re walking in and one of the worker almost ram us with a cart. Didn’t even bother to say excuse me. Acted like we didn’t even exist.
Anyway, waited 20 minutes at the line to checkout with 2 people in front and 6 behind and 1 person working the register. My god, I see 6 workers at the store and none of them care to open another register. I walked out because no way I’m supporting these stuck up MF.

It is a store where you can buy nice clothing for cheap. Vneck for only 5.95, blazer for 50 dollars and is look decent. Also, if you use the Wrapp app, you can always get a 5 dollars gift card from the app basically a free Vneck.

This location is somewhat infuriating. Most h&m’s are a jumbled mess, but this one has that PLUS the fact that three different outfits I wanted off the mannequins were no longer in stock and the workers I asked had no info for me. Guess if you want better, shop at Nieman’s. You get what you pay for!

When you have a line of over 16 people, five registers, but only two members of staff working those registers: open another damn register.
I waited for over 20 minutes in a line at H & M. During this time, I watched the cashiers, who were moving as fast as they could, call the manager to the register three times to approve or override something on their computer system. Three times. Two different managers. In all three instances, the managers walked away and didn’t jump on a register. They didn’t even look at the line. They were too afraid to make eye-​contact is my bet.
H & M Managers: when there is a line with over three people in it, jump on a fucking register and help your team out. Two managers don’t need to be working the floor.
You guys wasted 18 minutes of my life because two managers don’t want to work a register, or perhaps don’t even know how.
This location can go fuck itself.

This place is a jammed mess of clothes that need some help! I picked I’m a fan because they had several options for me to chose from and I did buy a few things. I found the staff at the try rooms to be helpful, friendly and chatty while I waited. They even tossed in some thoughts about what I was trying on for an interview… not bad!
My #1 complaint was how crammed the inventory is. You can barely get something off the rack to see what it looks like let alone back in there if you decide you don’t want it. Otherwise it wasn’t bad and the prices are good.

UPDATE: There is a $ 12 H&M wrapp gift that expires first week of Dec. Hurry and get some free items!
There is quite a bit of selection however prices are not all that great considering the quality of the material that is used. I’d rather spend $ 30 on a custom dress shirt than a poor-​fitting dress shirt.
However if you have the Wrapp app, you can use the $ 10 off any purchase gift. I was able to snag a very warm black jacket for only $ 10.
If you pay with credit, they will ask for ID.

Oh what to say, without sounding too in dismay.
This location is atrocious, and the staff aggressive and ferocious.
There’s always a long line, long enough to make you pout.
Get it together NorthPark location, figure your customer service out.
I always hear the employees complaining abut how there is never a manager on duty.
If you need a dressing room, guarantee the staff here gets all snooty.
I’m sorry, but the H&Ms I used to go to were fun, exciting and always looked great.
As soon as you see their boring layout you will scream «get it up to date!!»
Never enough employees and the ones you find are rude.
I don’t want a snotty 16 year old giving me attitude.
So much potential at such a great mall.
Looks like the GM here dropped the ball.

Same chain that we’ve been to in Manhattan. Wide variety of clothing for young women at great prices. It’s busy and the checkout line is slow.

I love finding great deals, especially when it’s $ 5 for a great pair of slacks!
They always have great sales, so don’t buy things impulsively here. Most likely, it’ll go on sale. They have some good stuff, but be careful, some of their items… are done after one wash.
I’ve noticed that the h&m at north park basically has everything the other h&m’s don’t have. So try this one before going to another store like the one in galleria.

I’m going to give this place the benefit of the doubt. I went here on new years day after spending months looking at their website cursing them for not having internet shopping and secretely loathing the dude in our class who seems to where nothing but H&M (where does he find to time to get out there???) I’m from Plano so on the way back to Funky town, I made a stop by North Park mall to finally pick up some new clothes.
This place was bananas. Like «Black Friday» bananas. Its two stories with girls on bottom and guys on top. The lower level looked like a war zone as women and girls alike were scrambling to get the quickly disappearing clothes in hand and into the dressing room which had a line backed out to the door. Upstairs was more chill and civil. The line to the dressing room was way shorter and I got to try on a few things. I must say that the staff here was super helpful and courteous. I’m used to shops at the mall having music that’s way too loud and staff that could care less whether you bought something or not. This was not the case here.
However, in the time it took me to try on the few items I’d grabbed, I guess the ladies downstairs noticed that you could check out from either level clerks and also that the male fitting rooms were fair game as well. I went to grab some more stuff but decided against it because the lines were growing so long. I really wanted to spend a lot more money but I needed to leave and had already been there way too long. Hopefully next time I’ll have to contend with less patrons.

I have a teen daughter, so I end up in H&M once in awhile. Once I even bought some pants there. They lasted about 10 wears and then they were dead. I know you get what you pay for, but these were $ 35. They should have lasted longer.
And just so you know, they do not have a computerized system to track clothing. The stores are not available by phone. If they don’t have the size you want in something, they CANNOT call another store to see if they have it. They expect you to drive thirty minutes to the other store on the outside chance they have the item. Uhhhhh… no. I asked why they would do that and they said, «to keep the overhead down.» Really? That’s what’s standing between you and money – a land line. I’m pretty sure the sale you would have had from me would have covered at least a months phone bill.
See ya…

My experience yesterday here was RUDDDDE! I had high hopes too since I had never been to this H & M… and I will never go back now, either…
The register lines were too long.
I could not find anyone to help me.
When I finally did, the girl was a snob kebob. I wanted to buy the earrings in the window since there were no more and I was not allowed to after she went back and forth on the issue. Really? You don’t want my money? Well, I will move on and find a place that will. That is fine, but most of the staff working there were rude. They told me there were not managers there for awhile, too, and I don’t think that was the truth.
I asked her if they sold plus sized shirts and she said they never do. She said you cannot buy them online either. That is funny since H & M DOES indicate that they sell plus sizes online. She said they just offer them but that you cannot actually buy them. That made no sense. She said the web site was not set up for people to be able to purchase plus sizes. I thought I was being punked. She was really that bad.
Thanks for losing a customer. Not that anyone cares, but that place in particular sucks.
I called customer service and they told me you cannot buy anything online until next year… so what is the point of having a closed online store? That is a dumb move.
Well at least Austin is getting a store next month at the Domain so I will not have to go back to big D+ again…

I’ve been a fan of H&M for over 10 years so you can imagine my excitement when I first heard that H&M was FINALLY coming to Dallas! It took them long enough! Though the permanent huge store won’t open until October 2011, they’ve set up a temporary store to give you a «fashion fix» (one of the main reasons I only gave 4 stars b/​c I know it’ll get better). For the newbies to H&M, it’s a great clothing store. better quality and style than Forever 21 without being ridiculously overpriced. Based on the items that were in the hands of many of my fellow patrons in the fitting room line, there’s going to be some popular dresses out this New Year’s Eve. One thing I do wish is that H&M would have stuck closer to the European style of clothing (you have to admit, they are more chic) rather than adapting more to the American style. But either way, their clothes are cute and trendy.
Can’t wait for the store to open (the man running the fitting room said the temp store is only a ¹⁄₁₀ of the full store). Welcome to Dallas!