Hyatt Regency Dallas

Usually the Hyatt Regency is THE place to stay in a given area. Not in Dallas from what I’ve experienced.
Firstly, I was told that a King room would’ve been more noisy than my booked 2 dbl bed room, which was $ 20 cheaper. Since I was arriving late I didn’t think the cost was worth it for the King bed, guess I lucked out since the King room would’ve been noisy anyway?
Well, the dbl bed room was noisy as well.
The worst part was that I ordered room service. I ordered the burger medium-​rare. When it arrived, more than 30 minutes later, it was extremely well done and had no garnish at all! The menu claimed lettuce, onion, pickles, tomatoes and all were missing. Since it was late and I just needed to eat, I dealt with it and complained in the morning. After all, room service had technically closed by the time I received my food. In the morning, they gladly removed the charge from my bill, but I would’ve rather paid for something delicious instead.
In closing, I will likely stay at the Homewood Suites next time I’m in Downtown Dallas, I had a good experience there and the room was every bit as nice and was larger. The evening reception was good and the breakfast was decent too.
This Hyatt Regency also does NOT have a Regency Club, lame!

The hotel room was very nice and the staff were pleasant. The problem that I experienced was the noise level from the open bar area down stairs was unbelievable. There were 2 conferences in the hotel. I was on the 7^th floor. The talking, laughing and other bar noises coming from the bar area was so loud that it kept me up each night past 2:30am. I was with 100 colleagues, and most complained about the same thing. Rooms on the lower floors came with ear plugs, no lie. I am all for people enjoying themselves, I just don’t want to hear it. Simply is a poor acoustic design of the hotel. Noise just carries. I could never stay hear again. I will make that recommendation to my company as well.
The only other feedback. Gym is way too small for the number of guests it serves. I was up each day at 5am and it was packed.

Nice accomadations, nice staff, conveniently located to everything by downtown. Room is thewmed with the hotel. But little things out of datr. Soap dish looks like it belongs in $ 29 hotel. Had pubic hairs all over the floor in the bathroom and tub. Had to clean everything just to give our son a bath. 5 star hotel but son had to take a pubic hair bath.

My trip to Texas was coming to an end so I decided to spend my last night at the Hyatt as a treat to myself. I love Hyatt’s and most hotels truly hold to the value at which you pay for the room.
I arrived in my rental car and the valet easily whisked my rental car away, had my one bag out for me and I was checking in before I knew it. I was told how to find my room and where to find a place to watch football and have a beer.
I got a smoking room, and to my surprise the room smelled nothing of smoke. The ventilation system in this hotel works great. I had dinner down at the bar in one of the main atriums and watched football until I was tired.
Check out was just as easy, statement was delivered under my door and I literally just walked to the valet, gave him my number and my car was there in minutes.
Great stay and if I need to be in downtown Dallas again, this will be my stay.

This is the worst experience. My 3 kids and I stayed here for a convention. There were numerous hidden expensive undisclosed fees. Service was awful. Not enough wait staff. Took 2 hours to order to go orders, parking fees were atrocious. Food presentation was of wilted vegetables and cold. One particular guest was not to happy to be roomed next to children and threatened to have me kicked out of the hotel because I had children. The security was called because my children were laughing too loud and thus we were told we would have to be kicked out of she called one more time. When we contacted security to get further details and to let them know of the guest threats against us, we were told that we needed to be quiet.
All this happened before 10pm on a Saturday night. We were notified that unfortunately due to 2 conventions being held in the hotel, they were doing the best they could. Unfortunately no accommodations were granted to me and my 3 kids and our complaints were disregarded. This hotel is under staffed, over priced, and has numerous under stated fees unlisted.

The actual complete hotel is quite nice. Beautiful building, view and happy hour. That being said, my stay here has not been great. I’ve been here for almost two weeks, and to be honest, the staff is borderline hostile. Which is saying something, considering I work for a startup and I work most of the day so I’m rarely here. However, the hotel cancelled my access two days early on the 15^th even though my stay was until the 18^th. Didn’t do anything but leave ONE voicemail on my room phone not cell about a package for a week. I lost the charm on my necklace while working out and after 24 hours and three follow up calls… they couldn’t find it. I looked for 20 minutes at the time and called three areas of the company. Security was great but everyone else fb. Cool? It’s irreplaceable and unique no big deal, don’t put too much effort in.
Who doesn’t love having to go downstairs and straighten out the details of your hotel stay at 6am? When your room key no longer lets you in? Yes. So much fun. Oh no, don’t apologize or in anyway try to make up for it. Don’t worry, I eventually got into my room. Great talk Hyatt, I’ll stay at a Hilton next time

THIS REVIEW IS FOR VALET ONLY…
I love to valet. I do it every chance I get. It saves me stress and time. However, I believe the valet can be better at this establishment.
I came to a training that had hundreds and hundreds of attendees, and it was cold outside. One of the valet guys came and asked us all to stand outside to look for our cars, so we did. When I see my car, I run through the crowd to catch the guy driving it, and he pulls away. I finally catch the other valet guys’ attention, and they flag him down and have him stop. The problem I had is that I hand the driver my ticket with the tip, and he proceeds to rudely tell me how they’ve been calling for me. Really?!? Because I’ve been out here waiting and watching.
My first nugget of advice — get a PA system (or a bull horn)! I’m not exactly sure how they expect us to hear one guy yelling over hundreds of people talking in a garage when they holler for someone to get their car.
My second nugget — please do not be rude to the person handing you their hard-​earned money! I regret ever handing that man a tip. And this experience will make me hand the tip separately going forward, just in case I experienced rudeness from the valet guys again. What makes it worse, is that I tipped generously because of how many cars they were getting today and how cold it was outside, which upset me even further.
I’m hoping the Hyatt will pass this message on to their valet vendor in hopes that this behavior will be addressed.

Amazing hotel, great service, and the best part is the privacy and the super dark shades for the windows. It’s perfect for anyone who wants to get away from all the chaos.
Definitely can’t complain. Book it!

Stayed here for a business trip and was truly expecting more from the Hyatt. The lobby was nice and I stayed on the «city side» so I could have a view in the morning. It was loud, but it was expected because of the union station and trains coming in and out.
Room was clean but the restroom was a difference story. The sink kept clogging and the water wouldn’t go down. There was black stuff all over the edges of the tub and there was what looked like coffee stains on the counter. I travel a lot and I didn’t expect this at all especially at a «high end» hotel. Not to mention its close to the reunion tower…
As I was waiting for my car from the valet, I was checking my emails so I sat down until my car arrived. 10 minutes in and I’m wondering where the hell my car is! I look up and it’s all the way towards the end and all the valet guys were just standing around. Why didn’t he come up to me to give me car keys?! $ 26 for valet — not worth it.

Awful hotel! Do not book a package with this hotel because they take no responsibility, ownership, or care into what they are actually selling you. It would have been fine if I got a decent apology, but all I got was a «front office manager», Gaby Corona, who continued to roll her eyes while I expressed my dissatisfaction. Laura, who claimed to be Gaby’s superior, had the same awful attitude, and I was baffled.
On the day of check out I was charged for a 70 $ package I did not use, due to their error. Without wanting to tell my long story I asked to speak to Laura, the manager. She refused to come by and talk to me after I asked to speak for her and instead we sent the check out girl back and forth a few times. It was not busy, I was the only one checking out and she was standing about 15 ft away, but I guess an unhappy customer did not warrant her coming by. She had the check out girl take it off the bill without coming by to see me.
There is lots more to this story but I spared you the details. In my book, no matter how bad the experience was, as long as I can get a sincere apology and a happy smile, I am a happy customer. Yes, even if I was left for 25 min outside in the 39 degree cold rain because of their driver. However, their «customer service reps) left me confused as to what purpose they served, no apology, no help, all they did was serve up an ugly attitude.
Stay away. Much better hotels in Dallas.

Stayed at this hotel while attending a convention in Dallas. The rooms on the upper floors are excellent. I was in love with the walk in shower and the high pressure shower head delivering virtually unlimited hot water. That, along with an ample supply of decent sized bath towels made the bathroom a wonderful place of refuge from a busy conference.
The remainder of the room was excellent and the refrigerator was a pleasant perk as well.
I was disappointed in the valet parking — the parking area was always crowded and the price point for valet (in addition to the room) should’ve delivered a more organized and timely experience.
Also, for a hotel that’s capitalizing on the convention center, it’s a bit of a hike. The tunnel connecting the hotel to Union Station was some help, but it’s still a walk outside. In November in Dallas with an early cold front, that’s not always a good thing,.

This review is for meeting rooms only. My group had a three day meeting at this property, but I procrastinated and the hotel was sold out before I booked.
It is really expensive for parking — like arm and a leg expensive. So you may be better off parking elsewhere and walking or taking a cab.
The meeting rooms were comfortable and staff friendly.
I would suggest the Hyatt Regency for your next meeting.
For you history buffs, Dealey Plaza and the 6^th floor museum of the Texas School Book Depository is right around the corner so leave some time to get your history on.

I was in town for a four day meeting being hosted at the Hyatt. Since we got a discounted rate, I opted to stay here as well. Arriving from the airport, I parked in their lot at the bottom of the hill. There were plenty of open spaces probably because they charge $ 19 a night to park there. You can use your room key to get in and out which is handy.
My assigned room was way up on the 26^th floor with a view to the West. I could see the lovely jail and bail bondsmen across the Interstate as well as Cowboy’s stadium way off in the distance. The room though was quiet unlike my colleague who was put down on the 14^th floor which is open to the atrium and much noisier. Also he overlooked the train tracks which added more interruptions. My room by contrast was blessedly quiet.
I don’t care much for the hotel’s location. It is across all the tracks from Union Station and somewhat isolated from the rest of downtown. You can walk a half mile or so and reach the action or hop on a local train nearby. There is a nice tunnel that you can reach Union Station from without going outside at all.
I didn’t eat at any of the hotel restaurants so can’t comment on those. The staff I interacted with were very nice and friendly. My room was clean and in perfect working order. I liked the leather chair provided for working and watching TV. The shower was always hot and quite powerful.
My stay was quite pleasant and restful. I personally would only stay here again if I was attending a meeting colocated here though. I don’t care much for their location.

There are so many imbalances here — there were great things and awful things. I’m going to break this review down into specific categories because this hotel was all over the map.
Customer Service: We received great customer service most of the time — bar tenders, waiters, check-​in staff, check-​out staff, and valet. The only person with an attitude that I encountered was on the main floor in the convenience store. She took my coffee order and immediately forgot it and then was grumpy towards me to boot. Totally unnecessary.
Main Lobby, 2^nd Floor Lobby: The bar area and restaurant area, and main lobby are very beautiful. Big high atrium, water features everywhere, big star mosaic on the floor in the middle, it was great. We actually spend a lot of time on the 2^nd floor in the bar and restaurant areas and just chilled for long periods of time, it was fantastic.
Room:
Cleanliness — Great
Bed & Linens — Very comfortable
Bathroom — Good, but the doors did not give much privacy as they were sliding with gaps on the side. We didn’t like this very much. Great lighting, lots of mirrors. Barely any place to hang towels.
View: We had a city view room and the views were indeed spectacular. But we would’ve given that up for some quiet because…
Noise: TRAINS. DAY AND NIGHT. Big trains, small trains, metro trains, freight trains, regional trains, trains with horns, trains that rumbled, trains that went beep beep, trains that screeched along the tracks. Dear god… the trains. Train noise was a really big issue — and we were on the 19^th floor! It makes this hotel not worth staying at, period.
Area: I thought that this area, downtown but next to the river would be a nice cheerful area of town that we’d feel safe in. Not so much, actually. It’s the convention center area and beyond that it gets pretty seedy, and quickly. There’s really nothing here except the convention center.
Valet & Parking: $ 26 per day for valet, or $ 19 per day to park your car down the hill across the street from the hotel. This was actually completely unacceptable to me. If I’m attending a wedding or a party and you charge me a few dollars for being at the hotel for a few hours then fine. If I’m paying for an overpriced room in your hotel and you’re charging that? That’s really rude. Talk about having your guests by the balls. Because you know, you’re perfectly willing to find a place along the street to park, outside of the secure parking garage or the security monitored, fenced in self park lot. Right…
So yeah, like I said there are a lot of imbalances here. This could be a great property if they’d spend some money on sound proofing, and reign in their parking expenses a little. The location still isn’t great but I would’ve been more forgiving if the bad points hadn’t been so awfully bad.

Two stars because the staff was very friendly and helpful, and the common area of the hotel is beautiful. Beyond that, I was very disappointed.
The room was not 4 – 4.5 star quality at all and I was not impressed. For being such a highly ranked hotel, and paying what you pay for a room, you would except top notch. The bathrooms are small and nothing great. They do not provide you with essentials such as face wash, lotion, q-​tips… (Things even a Holiday Inn would provide.) The bed had no sheet, only a comforter. The bathroom sink did not drain and would have overflowed had I brushed my teeth in it after washing my face.

The hotel location, lobby and staff are fantastic. Extremely friendly during check in and gorgeous open lobby space.
The room was nice, clean and modern. The only reason for three stars is on the 11^th floor facing the city, I was awoken multiple times by the train passing by. I was surprised it was that loud on the 11^th floor. If you are a light sleeper, request a room higher up and not on the city side. Pretty view, but sleep is better.

Great room with an amazing view. The bed & pillow is so comfy.
It’s right next to the reunion tower.
Restaurant food was bad but edible if u r starving — The vege was stale & so was the naan.

This is a clean hotel. Only gave it three starts because the noise level between the rooms is louder than what I have experienced in other hotels.
The bar area has a lot of televisions so if you’re here to watch sports on a Sunday it is a great place to be that is five stars.
The gym is also very nice great workout area that is also five stars if you were looking for a place that you can work out this is a good place to stay.

Although I have only stayed at three hotels in Dallas, Hyatt Regency was and will continue to be my absolute favorite. Not only is it modern and clean, but it is also a hotel that feels homey.
Hyatt Regency is connected to the Reunion Tower, which is a landmark observation deck featuring light shows, 360-​degree city views, and two restaurants. One of those restaurants happens to be Five-​Sixty by Wolfgang Puck. Although I have yet to go, I have heard raving reviews about that place. Hyatt Regency also has a really nice fitness center that meets your basic needs. It also has steamed towels to cool your face post-​workout. Trust me. You’ll want to use it because it is so refreshing! This hotel also has some restaurants and a nice bar with decent drinks.
The rooms themselves are really modern and clean. Depending on where your room is, you can either get a nice view of downtown Dallas or a sorry view of the highway. Either way, the room itself is really well-​put and really brings out a homey ambience, which I appreciate and love.
I docked a star primarily because of parking. Hyatt offers valet parking up front for $ 26/​night and parking in the back for $ 19/​night. It is a little inconvenient. I also docked a star because of the ridiculously small swimming pool here. The poolside deck is hurtin’ big time, but at least it’s better than nothing.
If you’re looking for a hotel in Dallas, I would HIGHLY recommend booking a night at Hyatt Regency. Trust me. You won’t regret it.

The Hyatt Regency Dallas is a pretty nice hotel. They have a little bit of everything at this hotel. They have a few restaurants, banquet/​meeting halls, hotel bar, gym and the hotel is connected to the Reunion Tower which is home to Wolfgang Puck’s Five-​Sixty restaurant (Asian fusion).
The rooms are spacious and offer all of your basic amenities. The beds were soft and comfortable. The room service was actually pretty delicious compared to a lot of other hotels.
The full bar is located on the second floor and they also serve food. I tried the cubano with fries which was good.
Overall, I think the hotel offers everything that you need. The only reason why I give them 3 stars is because the hotel is actually pretty far away from the downtown area which is where most of the good restaurants and nightlife is at.