Infinity Dental Care

Let me begin by saying: I hate the dentist. And while I am a voracious Unilocal reader, I rarely submit a review. It has to be crazy amazing or horrific for me to take the time and energy. All to say:
I LOVE INFINITY DENTAL. Better yet…
I AM OBSESSED WITH INFINITY DENTAL.
Since I started going there a few years ago, I have had nothing but positive, professional experiences at Infinity. My cleanings have been thorough, it’s been easy for them to find an appointment time for my crazy work schedule, and the fees have been inexpensive for the average rate on services.
Add on top of all this, the dentist is above average in skill level. I’ve had quite a bit of work done on my teeth prior to coming to Infinity. I have run the gamut of expensive, poor imitations of dentist and expensive, worth-​the-​price dentists. Dr Shirey seems to have found that sweet spot of phenomenal services in exchange for an inexpensive fee. She’s kind, explains things thoroughly and takes an interest (and time!) in my teeth.
I have found a phenomenal dentist who doesn’t charge an arm and a leg who also makes me actually ENJOY going to the dentist. Miracles never cease.

Just moved to Dallas from VA and needed to schedule my next cleaning + evaluation. I have a very solid dental insurance. When I contacted this place I was told that my initial visit will cost $ 100 out of pocket. The explanation given didn’t sound reasonable at all, if not sketchy. So I found another equally reputable dentist here on Unilocal.Today had a visit with them and they charged me $ 0.00 out of pocket, as expected.
So, for those looking for new dentist, please be aware that Infinity Dental Care will try to make some «extra cash» off of you. I can only imagine their «appetite» if it gets further down to treatment cost.

AS GOOD AS IT GETS! No kidding. EXTREMELY thorough appointment. EVERY person from the front desk to Dr. Shirey were amazing, polite, friendly, warm, welcoming, professional– and the list goes on. This was my first visit with Dr. Shirey and every person that worked with my mouth told me ahead of time what they would be doing. Angela is the cutest thing ever– GO NAVY!!!
MOST DEFINITELY recommend Dr. Shirey.

Very positive first experience with Infinity today. From the desk to the prep work to the care to the review and payment every step of the way was crystal-​clear to me. I really appreciate how friendly and knowledgable the staff here are. My previous experiences with dentists involved a lot of processes I did’t really understand or grasp the importance of. Each person I saw today took the time to explain what they were doing and why. I’m very happy with my exam and cleaning. No wonder there are so many positive reviews on here!

Such a great experience!!! Everyone is so friendly and they make you feel comfortable. They were very thorough with my cleaning and explaining the health of my teeth. I’m so glad I came here and will never go anywhere else!

I never thought I would like going to any dentist but they forced me to with their great service! Everyone who works there has been super nice and helpful; even the owner came in to introduce herself because she knew I was a brand new patient and that kind of gesture cannot go unnoticed or unappreciated. They have Spanish-​speaking personnel too so they’re great in every posible aspect. Very very pleased with this place, you won’t be disappointed!

We were referred to Dr. Shirey from our Aggie Alumni and I am so glad we found her! I live in Frisco and drive to Dallas because she is so great! She is the first dentist I trust and is very honest in what realistically needs to be done. Both with my husband and I have been going to her for a couple years and the staff is ALWAYS friendly, punctual, and transparent!
I came to Dr. Shirey because I had another dentist do an unnecessary root canal. Dr. Shirey connected me with a root canal specialist and fought insurance with us so that it would be covered. She went above and beyond and only wants the best for her patients! She is also very big on preventative care so that you can slow down issues that may arise at a later date.
Thank you Dr. Shirey, you and your team are amazing!

Wonderful staff, great experience, and I’m officially excited to go back to the dentist!

I was looking for a better dentist and came across Infinity on Unilocal and read through all the positive reviews. I can say that my experience at infinity was very positive and they have an extremely nice and knowledgable staff. If you feel like your dentist is kinda «meh» then switch here and get a better experience and better smile. Plus I liked that you get to watch TV the whole time… they actually have two of them — one in front of you when you are sitting up and one on the ceiling when they are working on your teeth. Would definitely recommend!

Great office. I appreciate the Saturday hours and the candor of the staff.

For some strange reason, my hubby and I went to another dentist for years and must have put his kids through college… and we have dental insurance! I finally wised up and started looking around when I was tired of his lectures and prices.
Found the reviews for Infinity, which is also super close to home. I’ve been 4 times now and highly recommend it! This week, the assistant who cleaned my teeth did an exceptional job — I swear my teeth look better than ever! Sorry that I stink at remembering names.
Dr Shirey is awesome and checks on you after the cleaning. I also really like her as a person. Who else would have a Christmas tree with foster dogs on it so you can buy and donate the treats, food, toys, or even care they need? When I saw that tree, I knew I’d found my dentist!

I have never taken the time to write a review on Unilocal before today, but my experience at Dr. Shirey’s office was so good that I have to leave her and her staff a great review. I am one who does NOT like to go to the dentist and it had been about two years since I had been. Before coming, I had read other positive reviews about her and her responses to others on Unilocal which persuaded me that she seems to be a thorough dentist who knows her work, which is what I wanted. So I decided to give her a try.
I was not disappointed. One of her hygienists, Jennifer, who worked on me, did a great job of asking questions of personal medical and dental history, comforting me while taking x-​rays, taking measurements on my gums (this is the part I especially don’t like at the dentist, but this was the best experience I can remember having), and doing my cleaning. I wanted a thorough cleaning job. She told me that is what she planned to do and that is what I feel I received. She was so positive and for me that is a BIG plus. Afterwards Dr. Shirey came in and followed up. She was very easy to talk to. I just liked her as a person.
Now I actually look forward to going back in for my next checkup because I believe they are helping me have healthier teeth and gums. And Jennifer is so positive! Thank you Infinity Dental!

Dr. Shirey and her team are the absolute best. In the past I’ve relied on recommendations from friends on dentists and when I moved to Dallas 4 years ago I was in need of a new dental care provider.
Doc and her team are all incredibly friendly, well mannered, and have that sweet Texas hospitality charm. On top of that, Dr. Shirey takes the time to explain each procedure before getting started. It’s incredibly comforting to sit in that chair and have a layman’s understanding of what’s going on.
Here’s the kicker. I had previously dealt with fluorosis stains on my two front teeth since childhood, despite always having great hygiene. I’d had them as long as I can think back to looking in a mirror as a kid. Living 20+ years with brown stains on my teeth didn’t exactly instill any self confidence in my appearance. After working with Dr. Shirey and her team to get them removed, I can look in the mirror with confidence and not be self-​conscious when I smile and laugh.
I hope I never have to leave Dallas and hope she has no plans of retirement soon, because Dr. Shirey is irreplaceable.

Infinity has excellent customer service and the staff is very detail oriented with their approach. They articulate their services well and walk you through what they are doing so you know exactly where they are working. I have extremely sensitive gums and they offered up a numbing gel which took away all the pain during a «deep cleaning». I am not a fan of the dentist however this is about as good as it gets!

I do not often review anything on Unilocal,a lurker, I know, terrible, but I was particularly inspired to review Infinity Dental and Dr. Shirey.
After, not having been to the dentist for years and years and also getting a general sense to take care of my health as I near the big 30, I visited another practice Uptown that quoted a treatment plan and I was ready to pull the trigger. Luckily, I decided to get a 2^nd opinion here at Infinity Dental and am now currently getting treated here.
Dr. Shirey completely changed my mind and opened my eyes on how I think about my teeth. The focus was on my oral health. Some doctors et al are fixated on the problem, but do not think of it or explain it in terms of your overall health. I was educated about my teeth, gums, the surrounding bone, biting surfaces and percentages, and the longevity of different procedures and options. Very detailed and thorough. Although, the first office I visited had a similar treatment plan in the end, I want to have a dentist that also cares about my well being and takes the time to make sure I understand what is going on, what needs to be done, and why.
The staff and everyone who works there is super friendly and nice. They are informative and answer all my questions (I ask a lot). I always feel welcomed and that they’re happy to see me. Not just another number.
While I do need to get a lot of work down (7+years of no dentist) and will feel it in my pocket book, their prices were the similar to the other office I got a my first treatment plan from and similar to a bunch of others that I called and emailed in Dallas. Moreover, the treatment plan was in the same zone as far what needed to get done. This definitely built my trust and confirmed my decision to come here.
It is weird to say, but for the first time I am excited and feel empowered about my teeth and oral health and taking care of my body in general. Very glad to have happened upon Infinity Dental!
Look out for updates…

I made an appointment with this dentist on the basis of their Unilocal reviews, and also the fact that they are a covered provider under my dental insurance. The experience wasn’t horrifying or anything, but it wasn’t good either. The office is a stand-​alone 7 – 11 style building near the intersection of NW highway and Abrams. It didn’t give me a great first impression.
My first office visit was reaaaaaaally long, and I ended up having to pay about $ 80 out of pocket. The visit went like this: arrive 10:50am to fill out paperwork, 11:10 go into treatment room and answer more health history questions, 11:30 two sets of x-​rays are taken, 12pm dentist arrives, [edit] looks at my teeth, and speaks with me about my treatment plan, 12:20pm gum mapping with the assistant, 12:45pm speak with the payment coordinator about my treatment plan costs, 1pm finally released into the wild, 2 HOURS LATER. No one likes being at any doctor’s office that long, and in my opinion two hours is just too long for an exam and x-​rays (no cleaning). [end edit — it was 2+ hours not three] On top of that, the fact that they took two different kinds of x-​rays, and knew full well that insurance doesn’t cover more than one x-​ray series every 5 years, as well as that it is potentially dangerous for my health to be exposed to so much radiation all at once is legitimately worrisome.
Finally, when I thought I was free to go, I wasn’t. Instead I had to meet with a sort of in-​house collections agent who proceeded to go through a breakdown of the costs associated with my treatment plan. Fine. The problem here is that although she did call my insurance company and was aware of my specific coverage plan, she showed me prices that didn’t actually match up with my coverage levels. For example, a crown is about $ 1000 at Infinity Dental, and my particular insurance plan covers that at 80%. According to Infinity, I would be responsible for 50% at the time of service, and then once my insurance company paid Infinity their portion, I would receive either a credit for future service or a refund from them (seemingly likely via a bank check). Exqueezzze me?!
After calling my insurance company directly, they confirmed my suspicion that I should only be paying what I’m responsible for and not more than that to be reimbursed later.
The dentist and her assistants were all perfectly nice, and seemed to be good enough at their jobs. That said though, all they did was really look around in my mouth, poke at my gums for a bit, and then gave me a treatment plan that would get them the most $$, including services I didn’t even need (e.g., deep cleaning nets them about $ 450).
If you’re used to a regular dentist experience, where you’re in and out in under an hour with clean teeth, a fat wallet, and a smile, Infinity Dental is not a good choice.

I love this dental office. I’ve been a patient of six different dentists in three different states, and I’ve never had a better one than Dr. Shirey. Her staff is excellent as well. The office is well managed and efficient.

I’ve had trouble finding a good dentist with not only decent hours but also good staff… these guys really nailed it. Everyone at the office (all equally important!) are friendly and helpful. No rude dental assistants, yay! Dr. Shirey is AMAZING on so many levels. I highly recommend Infinity Dental Care.

Dr. Shirey is the best in town, hands down. Her staff is professional, eager to help, and always smiling. East Dallas is lucky to have her serving our community.

Dr Shirey is a great dentist with a great chair-​side manner. She explains everything very well. She makes sure you are comfortable, I watched ESPN during my cleaning. My teeth have never looked so good. Dr Shirey was very thorough in my exam yet it was still a quick visit. I send all my friends and family to Infinity Dental Care. Two thumbs up!!!
Brent Smarinsky