Jo-Ann Fabric and Craft

This store has very nice merchandise, especially because most fabric and sewing stores these days are kaput, but it has very POOR customer service.
Also they play a lot of «gotcha» games with their customers, which I don’t appreciate.
They are very understaffed, both a lack of sufficient salespeople and long lines at checkout, and those salespeople they do have are often not knowledgeable about the merchandise, whether or not the store carries something, and– if so– where in the store it’s located.
And returns are difficult and tricky. First of all, to do a return, you have to go through the checkout line, which can be lengthy, slow, and understaffed.
In addition, be aware of their RETURN POLICY, which is not obvious. You must have the paper receipt to do a return and get your money returned the way you purchased the item.
Otherwise, not only do they only offer you an in-​store gift-​card return, if you want it to go back on the credit card with which you purchased it, without the hard-​copy receipt, they will only credit you half the amount you spent!
I tried returning an item under $ 10.00 the very next day that I had purchased it and had mistakenly brought in the wrong Jo-Ann’s receipt to the store (I had made two purchases that trip and had two receipts). The woman who was doing the return was the same woman who had sold me the item, so she knew it was from the store, that I had purchased it, and it had been purchased less than 24 hours earlier.
When I realized I had brought in the wrong receipt, she refused to put the money back on my credit card and was going to put it on a gift card, which I didn’t want.
And, on top of that, she wanted to record my DRIVER’s LICENSE INFORMATION, which I never give out, except to police, for identity-​theft reasons.
They do not warn you verbally, nor is their return policy posted anywhere at checkout, that you must have the hard-​copy, paper receipt.
Nor do they offer to e-​mail you your receipt at time of purchase, as most chain stores do these days. That way, I could have just shown the e-​mailed receipt to her on my phone at the store.
I asked to speak to the manager, but she told me she WAS the manager on duty.
AND SHE WOULDN’T BUDGE. I said we weren’t talking big bucks, only a purchase of under $ 10.00, which she herself knew that I had made the day before. SHE WOULDN’T BUDGE or make an exception, only kept saying robotically, «That’s our policy, that’s our policy.»
So I had to drive all the way back home, search for the receipt, which was on my desk under a bunch of papers, and drive back to the store and wait in line again, in order to do the return.
She didn’t apologize for any inconvenience I had suffered, or acknowledge that their return policy wasn’t clear, or that she might be alienating me as a customer. She merely had a smug look on her face the whole time she did the return.
Also, buyers beware of something else: Another game Jo-Ann’s plays with customers is the «coupon» game. They appear to be very generous with their coupons. However, even if you go to the trouble of printing out coupons from their website, if you read the fine print, unlike at other stores such as Macy’s, you can’t use a coupon if an item is on sale. It turns out that nearly ALL their merchandise is «on sale» and, therefore, the coupon is no good! But it’ll bring you into the store thinking you’re going to be getting a discount.

I went online to buy a planner for my daughters birthday and on the website it said color crush planner kit. When it came it only came with the binder even though it said kit my daughter was very sad and i was very disapointed.

After visiting the Rockwall store and finding out that they didn’t have the fabric I wanted, I was told to call other locations to see if they had it in stock. The last location I called was the Dallas one. I was immediately put on hold after someone answered the phone. 8 minutes later they came back on the phone and told me they had 8 yards of the fabric I wanted. I was excited since I needed 6 yards. I was then transferred to fabric so they could take care of me. I waited on hold for over 20 minutes and ended up hanging up. I called back several times only to be treated the same way. This was a 3 hour process. I finally spoke with someone and was told they only had 2 yards left. I was so upset. Their customer service lacks at every location I visited or spoke with, but it’s horrible at the Dallas location. Very disappointed.

I was given some swatches of fabric to bring home and check the match vs purchasing several yard and it not working out. Thumbs up!

I like this location and they have a wide variety of craft items. I went looking for burlap and lace for my daughters wedding and was pleasantly surprised at the variety of burlap wedding items they have. I wound up buying a burlap basket, runners and other accessories. I’ll be back to this store

This location has a much broader selection than the Abrams store and there is something about this store over the Abrams store that makes me feel, well, happier. Their upholstery fabrics are varied in color, texture, style and price, and I love, love, love their décor magazine selection in the back. Service has been fine.

I’ve never been in here but I did make a phone call to see if a certain item was in stock… And their customer service is terrible. First call, then continuously put me on hold and then hung up. Second call, they claimed I was cutting off and then asked to hold again… Ridiculous. Customer service is suppose to come first. Who would ever want to stop by a place if their employees are rude. Amy or whatever, is uninformative, unhelpful, and overall MEAN! WORK ON YOUR EMPLOYEES. I wanted to call and speak to their manager but the same girl will pick up again and again and just put me on hold or hang up.

I like the selection at this store. and the cutting table was busy but the staff took the time to let customers to take a number. And I don’t thing I had to wait very long to get my fabric cut.
Check out was another thing but they took all my coupons.,

This JoAnns is smaller than others, and consequently has a smaller selection. However, it is the closest to where I live; it works for something quick or when I need something kind of non-​specific (as in, I’ll decide when I get there kind of fabric).
What I don’t like about this store is the really inconsistent service. Sometimes, the service is stellar: really friendly, offers suggestions, talkative about my project, and fast. Other times (and this is more often the case), it is slow and unattentive: people clearly don’t want to be there, working very slowly, and no regard for the long lines of people. I have been here on a Monday evening and seen the cashier line 10 people deep and take half an hour just to get through it.
I do not come here if I have a lot I need to accomplish. I use this store for convenience and smaller purchases. It works for that.
Now don’t go buying cake stuff here! You know better than that, right? All For Your Cakes in Lewisville is where I go. Totally worth the drive.

Favorite Store lots of fun fabric coupons usually help reduce the price lots of neat stuff

Nice and organized. I had to come to this location since the Jo-​Anns on Mockingbird didn’t have what I was looking for. right when i walked in there was someone to point me to what i was looking for. i took my fabric to get cut and the friendly lady behind the counter gave me some suggestions for my project. will be back.

I’m a pretty crafty DIY type of person, and seeing as this place is right up the street from me, you’d think it would be a haven for me, right? I mean, sewing classes, almost anything you’d need creativity-​wise, clean and organized, where could they go wrong?
Two words: customer service.
I asked someone for help finding the button aisle, and she waved in a vague direction, then walks away.
…okay. Might be a flop. Let’s ask someone else for help! Oh? They want to blatantly ignore me as well? Maybe it’s the department. Let’s get some fabric and get outta here. What? You won’t cut my fabric because the dimensions I gave you were feet? Ugh, I can divide by 3, no biggie… thought you would’ve known this. Wtf? You cut the wrong amount then gave me the stink eye for asking you to recut it, THEN walk away and roll your eyes? Keep it, I’m gone.
Adiós Jo-​Ann, we shall never meet again.

So many coupons! Love the classes. Great selections and prices. I was able to make my husband his first quilt because of this place. If there are lots of people in line just get ready to wait. And the parking lot is a little crazy and kinda small. But over all this is the best fabric store around

This location is in a very busy shopping center. The shopping center is hard to get in and out of, that’s a major con. The store itself is one of the largest Jo Ann fabric stores I have seen. The fabric selection seemed large, but honestly it has been a while since I’ve sewn anything so I may not be the expert on fabric. I went there to find two different types of fabric, they had both and I easily found them without help. The store was surprisingly busy (1pm on a Friday). The lady who cut my fabric for me was very friendly and chatted easily with me and other customers. I bought a few other products and they were also easy for me to locate without assistance. The cashier on the way out was also friendly. All and all I thought they had a good selection of fabric and literally everyone I talked to were very nice.

Horrible customer service! My husband and I stopped in to look for some matching sofa fabric so that we could have some cushions reupholstered. I was going to skip this store because of all the poor reviews but we decided to check it out any way because it’s located close to our home. Unfortunately, it was an awful experience. The women working at the fabric cutting station had absolutely no communication skills and were very rude and off putting. I asked a couple of questions but these women were not helpful at all! There weren’t long lines or crowds but it seemed these ladies generally hated being there and refused to be helpful. The fabric selection wasn’t that great and the prices were much more compared to the same fabrics available online. We found what we needed at Childress and encountered helpful and knowledgeable staff. I won’t be returning to Jo Ann’s!

OMG! I was there yesterday and, although the fabric prices are good, wow the service made my blood pressure rise!
I don’t know anything about fabrics and I asked one of the employees about what amount of fabric I may need for my project. But before I had even finished my question she interrupted and told me to go to the cutting table. So I did.
I picked my fabric ordered 4 yards. The lady took the rest of the roll and placed it on a table behind her. I walked away and as I was checking out I realized I needed 5 more yards of the same fabric. I went back to cutting table. There was a new person there and she said she didn’t know where my fabric was. I told her it was behind her and she turned look for half a second came back and said no and pointed me over to a corner where the fabric should have been placed. I told her I had just bought 4 yards 5 Mins ago and the other lady put the roll on the table behind her. She got upset, huffed and said «I don’t know who you are talking about, fabric is not here go look on the other side» at this point I ran out of patience and asked for a manager. She said «OK come with me I’ll show you where it is» I followed her; she walked a few steps and pointed to the corner again and said it should be there!
I turned and walked back to the table and demanded a manager. She obviously saw I was not amused and I was not going away so coincidentally she turned and found my fabric right on the table where I told her it was in the beginning. She laughed and said: oh, it was hiding! I just said 5 yards please.

Great fabric selection for a local shop. I think his name was Charlie at the register. Friendly and helpful guy. They accept competitor coupons. That’s awesome

For some reason, I always forget about this JoAnn’s and wind up driving from Addison all the way to the location far far far away in Plano by Collin Creek.
Well, thankfully, I remembered it was here today. Friend R and I needed to pick up some supplies for various things (including costume supplies for the Deep Ellum Zombie Walk) and stopped by here.
I found a fabric that looks like it’ll work just fine for what I need, and R got a good idea for her costume there, too.
In addition to that, R also found some shellac type spray that she actually needed for some craft project that she’d done awhile ago.
If you sign up for their coupon mailers, you get some pretty good deals (including occasional 40% off coupons, etc).
And, as usual, there was some obnoxious issue at the check-​out counter. I’ve seen this happen at every JoAnn’s ever (different issues, but there always seems to be one). Customer had been at the fabric counter for years getting fabrics cut to different lengths, changing her mind on fabrics, re-​changing her mind (?), etc. When she finally finishes, she and her small baby go up to the register. The girl working the register was moving a little slow, and was kind of shaking out each individual piece of fabric. Customer gets irritated and asks why she’s shaking them out then refolding them. Cashier politely replied that it’s policy that she check each piece (I guess to ensure people aren’t hiding extra fabrics, etc). The Customer gets kind of huffy and says, «Well, I’m kind of in a hurry. So here» and she proceeds to pick up each piece of fabric herself and shake it out. Tells the cashier not to re-​fold them.
I get it. She’s in a hurry. But part of that is on her– she was at the fabric counter when we got INTO the store (and we wandered for a bit), was still there when we got our first piece of fabric cut, and was STILL THERE when we went back to get a piece of lace cut for R. She doesn’t need to be snotty to the register girl about it, even if the cashier was moving a little slowly.
Every time I see that at JoAnn’s… Women spending 4 hours picking out 10 000 individual pieces of scrapbook paper, and then getting annoyed when it takes the cashier 5 minutes to scan all 10 000 individual sheets. Ah well! I don’t know what it is about craft stores and cattiness, but ease the hell up people!
Every employee here was really nice (one older lady at the cutting table wanted us to come back in to the store and show her pictures of our Zombie costumes she was so intrigued!) and most were moving as quickly as they could.
I will definitely come back to this JoAnn’s! It’s so much closer than the one on the other ass end of Plano and everyone who works here is friendly.

JoAnn’s on Preston, why did it take me so long to find you? Moving from the scrapbooking world into the cake decorating world, I signed up take the cake decorating basics at JoAnn’s. Awesome deal… especially compared to other craft and baking supply stores. You can get everything for the class you need (and a lot of things you don’t need but think you need) right then and there. The teacher rocks… she’s patient, gives you a lot of reassurance and made me feel like I could be on Ace of Cakes. ok not really, but I was really proud of my cake! Can’t wait to see how the store looks once the renovations are done!

SO this is where the big Jo-​Ann superstore is. Well! On the hunt for an open craft store (other than Michael’s) on a Sunday, I realized I’d forgotten about this very large store. Begrudgenly (and not very quiet about it), Etienne came in with me and proceeded to *sigh* all over the place while I *squealed* over all the cardmaking supplies. I perused rubber stamps, needed tools and supplies and the large paper selection. I found a few items I actually needed (well, «need» is a subjective term) that were 40% off so I got some good deals. I didn’t even make it to the other three quarters of the store (thanks babe) but I can promise you, if I go missing, look for me at Joann, m’kay? I’ll be the one up to my elbows in tulle and sparkles.

Mermaid skin, bear fur, and sparkly bat fabric are a few of the items I have purchased from Joann’s fabric section in recent years.
Joann’s has a massive fabric department at their Preston and Forest location. If you like to make your Halloween costumes, or maybe even just repair /​improve a costume, Joann’s will have a fabric solution. Their fabrics range from vinyl, to faux fur, to quilting squares. Joann’s also carries a huge selection of buttons, ribbons, and sewing accessories.
Aside from sewing supplies, they also carry a lot of art supplies and offer sewing and crafting classes for all ages. There stuff is pretty reasonably priced, and they have frequent sales.
The only downside to Joann’s is most of their products are made in China. Lead poisoning.