Just Brakes

BUYER BEWARE!!! This place is a Scam! Took my car in for brakes. They took apart my brakes. Told me the part was not in. And it would take almost 4 hours. I said «i dont have that time. Ill go somewhere else» then they told me they would charge me anyways for. taking the brakes apart and putting it together. They didn’t even give me a choice! Dont take my word for it. GOOGLE IT. YOUTUBE IT. ITS ALL A SCAM. AND Unilocal IS NO HELP EITHER. THEY HIDE ALL THE BAD REVIEWS AND ONLY SHOW THE GOOD ONES!

My car was well taken care of. My family has been using this location for years. Car was finished in a timely matter.

I went to the Just Brakes on Lemmon, horrible experience,
I told them 3 times on the phone my car made and model, they told me it would be $ 99.88,I keep asking, repeating the type of car, they keep saying $ 99.88…of course I got there and they said I used different brakes and it didn’t qualify, etc etc,
After telling the manager I recorded the phone call quoting $ 99.88,the managers (Elvis, yes really his name) only response was «its illegal to record a phone call in Texas, not that they hadn’t done anything wrong, but i couldn’t record them (and by the way, he is totally wrong, you can record someone in Texas as long as either party knows the call is being recorded)
Stay away, nothing but a rip off
andy collins

Ugh! This place was horrendous!
I bought a Groupon, and picked this location because it was on my way home. As I was in the area, I realized what part of town I was in: the bad area. I pulled into the tiny shop’s parking lot, and there was no place to park. I was confused as to where i should even place my car. This guy (looks like he’s coming back from lunch) swirled and pointed his fingers to across the street. I assumed he was telling me to park across the street (?). I don’t know. I drove around, and it just did not look right. I immediately left, and went to another Just Brakes location off Cooper St. in Arlington.
Never will I visit this location, or any other Just Brakes location (read my review for the Arlington location.)

Recent customer here. I visited Just Brakes in Dallas because my Honda Civic was screeching. I was told (by another shop) that my pads were wearing thin. I was lured into Just Brakes (like everyone else) by their $ 99 advertised special including pads, rotors, etc.
I was told my vehicle was «not included» in the Special Pricing (this should be more upfront for the consumer). Grand total? $ 698. I was floored. I promptly visited another shop and got all my work done for under $ 300 with a 12-​month warranty. I wish I had Googled Just Brakes before I visited.
The $ 99 advertised special is a Bait and Switch technique. $ 99 including labor is too good to be true. $ 99 could not even cover the parts. That would barely cover the cost of rotors. A shop with overhead, payroll, franchise fees, etc. could not make a profit with this deal on every customer. That’s why almost EVERYONE who goes into Just Brakes ends up paying $ 99 several times over… more like $ 400+.
Please Google «Just Brakes complaints.» If this doesn’t make you run far, far away, I don’t know what will. Just Brakes is one of the most complained about and investigated business franchises in the United States.
Just Brakes was profiled in a Dateline NBC Investigation several years ago. The Better Business Bureau has received 383 formal complaints against BBB in Dallas ALONE. The Fort Worth BBB recently pulled their endorsement of Just Brakes due to complaints.
I recommend finding a local, independent mechanic with references. This will save you so much money. The employees of Just Brakes are NOT mechanics. They are felons and high-​school dropouts working on commission with daily sales goals they must meet, or they will be fired.