Lakeside At Northpark Apartments

I have to tell you, I was so excited to move into Camden Glen Lakes when I signed my contract in October 2014. I worked on getting everything set up ahead of time and a couple of days before my move-​in I went to call the front office to confirm that everything was set up. Upon my surprise, Camden Glen Lakes no longer existed. Never was I notified that I was moving into a completely different complex with all new management. After some searching on the internet, I found out that I would now be moving into Lakeside at Northpark. I called the front office to confirm my move in date and told me my apartment would be ready for me upon move in.
The day of my move in, I arrive at the complex around 10 am. I go to the office to collect my keys and am told that not only can she not find my keys, but she was unaware that anyone was moving in that day. I get to my new apartment and it is an absolute PIT! Not only had it not been cleaned from the last tenants, it was in pieces! The flooring was in pieces, the walls were all scratched up from the previous tenant (I was later told the previous tenant had a very large dog). I was offered a new apartment or a different move in date, but I had a truck load of things to move as well as a washer and dryer being delivered and a sofa and the other apartment was on the third floor and in a less desirable area. I continued with my current place and was told that they would replace the carpet in the next few days.
After moving in, I have been through one ridiculous situation after another. The front office is extremely unorganized. I was told there would be a dog park completed soon after I moved in (I am moving out this month and it was just completed…14 months later). The grounds are not kept up at all. Some of the other tenants are very sketchy. (For example, there was a family that lived below me with over 10 people. Their apartment was the same size as mine and the front office did not enforce maximum occupancy. This family also had a dog that living on the patio. I cannot remember a single time that the dog was not on the patio. He peed and pooped on the patio and it was stained and reeked of urine. I complained several times to the office and was told they couldn’t do anything unless they could see it on the patio. It wasn’t enough to see the stains on the concrete or smell the urine. Therefore this never stopped until they moved out.) People do not pick up after their animals or themselves for that matter. The front office staff does not care about the complex or the people that live in it. The manager, Dixie, is rude, unprofessional, unwilling to help, and uncaring.
I went the entire month without air conditioning in the month of July. I called the front office almost every day to get it fixed, and was always told they would send someone right out. After several days, I decided to start posting my own requests online through the resident portal. When I finally got someone out, they were surprised that the inside of my apartment was 96 degrees!!! The first time the maintenance crew came out, nothing changed. My air was still not working. It took 3 more tries before I finally had air conditioning. When I asked the manager why it had taken so long and I would be able to get a discount on my rent that month since I couldn’t live there. I was told they had no record of me calling the office to get it fixed and that they were not responsible for this issue. I was also told that I would not receive a decrease in my rent, nor would I be able to get out of my lease. I instead had to live with family that was over an hour away from my job since it was unsafe for both me and my dog to live there. This resulted in much more toll fees, more gas needed and a lot more time spent in traffic. Since I could not live in my apartment for the month of July, I was hoping to be compensated for the need to live somewhere else, but that was shut down as the apartment only has to be «habitable» and not «livable».
Another major issue is that safety is a major concern. The gates are left open all day and are only closed at night. This lets everyone into the apartment complex. It is not in the best area and there are a lot of homeless people in the area. This is a little uncomfortable as I do not feel safe walking by myself at night at the apartment complex. People will have parties and the parking lot will be completely full. With the occupancy being well below full, this should not be the case. I honestly only feel safe here because of my dog. He is literally the only reason.
Months later, I am finally moving out and I could not be more excited. In my opinion, DO NOT LIVE HERE! I have plenty more stories of awful experiences, but these are the ones that have been the biggest issues. Please, save your money and choose somewhere else.

Just don’t. Avoid like the plague.

DO NOT MOVE HERE!!! the people at the office are scammers and they will take your money. before moving out make sure you take pictures of your entire apt.!! also the managers, the maintenance people go into your apt when you are not there, or without authorization, or 24 hour notice of them entering your home. they are so rude, the only guy [female]that works there is beyond rude, unprofessional, they are all rude and unprofessional. they need new management, or a class for customer service!!! these apts suck! if you live all the way in the back forget it because you’re on a hill and your apt has cracks every where, they will try and charge you at the end of the lease! they also always put notices on your door for no reason and when you call the office and ask what thats about they say «oh i’m sorry that was a mistake» very unorganized! also no one in the office seems to be able to help you with anything. you always have to call about 15x just to get in contact with lauren the manager or whatever she is [scammer] lier! shes actually never there when you call… glad i moved out! oh and if you have a deposit you can forget about that because they will keep that and lie about stuff being wrong with your apt! seriously these apts are no good!!! the location is the only good thing about these but that is all… go across the street if you want to live in this area! i would’nt of gave them any stars but i had too to write this review!!!****dont move here****

I’m downgrading my review from February from two stars to one. If I could, I’d give it none. The office staff is incompetent and unprofessional, the manager hides from the community, and they are liars. A few months back, they came in to replace our shower heads. When they left, the toilets and faucets barely had any water pressure. The toilets barely flush, and the kitchen sink doesn’t have enough water pressure to activate the sprayer for rinsing dishes. When I asked them to fix this, they said they can’t. That they were following a new city ordinance on water conservation. Well, that’s just as much bullshit as it sounds. We checked with the city, there is no such ordinance. Not to mention that they are breaking actual Dallas Water Ordinances. You see, in Dallas, you can’t water more than twice per week and never between the hours of 10 AM and 6 PM. They break both of those rules.
They do all of this while trying to bribe us with $ 200 off our monthly rent for a referral. I wouldn’t recommend this place to someone I hated, let alone a friend. Also, the average tenant used to consist of young families or single professionals. That is changing. It’s becoming loud, dirty, and full of people who could not care less that they have other people living next to them. We had to call the police again last night due to fight outside our bedroom window at 3:30 AM.
In summation, it’s overpriced, under serviced, staffed by liars, and populated by assholes.
STAY AWAY. You will regret signing a lease here.

literally the worst apartment i have ever lived in. looks nice on the inside (although the fact that every unit has a wrought iron gate barring entry to the patio/​balcony is a little ghetto to me)… but management is absolutely horrendous! we have not had hot water since day one! they let us go our first five days in the apartment with multiple appliances not working: stovetop, oven, washing machine etc and now we are finding cockroaches throughout the apartment! we are currently in the process of filing a lawsuit because they have violated so many laws regarding Texas property management that we are ready to terminate our lease. NEVER move here!

DO NOT BOTHER! DO NOT BOTHER!!!
If I could give 0 stars for this place I would.
1) It has been 4 months and they have yet to resolve the designated parking issues. I’m paying to park in the red lot and rarely able to find parking there because I work late.
2) Maintenance had to enter my apartment late at night to due to my neighbor’s A/​C leaking into my bathroom. He opened the hatch drained out the ceiling and left me to clean up my drenched floor.
3) the next day my A/​C no longer blew cold air and goop started coming up out of my bathtub drain. I went to the office to let management know about the mess he made and for them to fix my A/​C. 4 days go by and still no working A/​C. I had to go to the office and demand they fix it that same day. I come back home to a working A/​C but my tub was untouched.
4) called the office to send someone to fix it. I was told it was not an emergency and that it would have to wait until the next day. I told them to magically make me a shower because it is beyond unprofessional having to go to work unbathed. The only response I kept getting were excuses.
Like I mentioned in a previous review, DO NOT BOTHER WITH THIS COMPLEX!!!
They have horrible customer service unless you’re looking into becoming a new resident. They could care less about you or the issues with your unit once you’ve signed that lease. I moved in when Camden was in charge and had absolutely no issues with them. So glad my lease is almost over!!!

Camden management really took care of this property. I will not be resigning my lease. I like that there’s three different pool, but that’s about all that I like. My apartment walls are paper thin. I can hear people talking outside while I’m in my bedroom and living room. I can hear when my neighbors shuts their door. It always sounds like slamming. When someone knocks at the door, I don’t know whether it’s my neighbors door or my own. Cats/​dogs freely roaming around outside. Lighting is poor in the living room. They MAKE you pay for time warner cable no matter if you want it or not. I DONT WANT IT. I would rather have att uverse (a little less expensive with more channels). The club house doesn’t even have wifi. If you want to use the Internet you have to use their computers which are slow and someone locked one of the three computers they have. If you rent the club house out, before take pics of everything bc they’ll try to make you pay for damages you didn’t do. The gym is too small. They cut off your water without even a notice. People have things to do– that is such an inconvenience.
Honest advice. Look elsewhere.

Management comes to work everyday to device innovative ways to make the lives harder for the residents. No Joke!
Today I came home from work to find that they messed with all the faucets to reduce the water that is being dispensed. Apparently, water saving measures, however, I am certain they are not going to make any adjustments (lower) to the water bill. They also messed with the flush, now my p**ps won’t flush. making my life miserable. I really hope there is a warm place in hell for the dimwit who comes up with these half assed measures.

One word: Rats. I heard them crawling around in my walls for probably two months, and repeatedly reported this to the office. Every one in three calls that they would return, I was promised they were working on the problem. Then one day there was actually a rat that made its way INSIDE my apartment. I called to ask them to remove it and was greeted with so much disrespect and lack of concern. They even told me they weren’t sure if they could send someone out to remove it that day because an apartment might catch on fire and that would be more important than my issue. I did not appreciate the hypothetical. The old Camden management was great, but these new people suck. They are rude, unfriendly, and just don’t care. They’ve been paying someone to stand on the street corner holding a sign that says «now leasing» but can’t seem to afford to pay for more maintenance workers to attend to disgusting issues quickly. I could go on, but just know I do not recommend living here and am moving out. I’ll miss the ducks in the pond and that’s about it.

The only reason I give this place two stars is because of the location. Other than that the management here is the worst I’ve ever had! They are very unprofessional and the manager never calls you back. When Camden had this property I loved the staff and the maintenance was always efficient. But this new staff is TERRIBLE! I had to wait a whole week before they fixed my A/​C after they raised the rent over $ 130 I don’t expect to pay over $ 1030 for a one-​bed room and get shitty service. I had to call the manager over 5x before I could even get a hold of her. Then everything they tell you is INCONSISTENT depending on who you ask! It is not worth the price you pay in rent! Move SomeWhere Else!

The new management is terrible! Unresponsive, unprofessional, and rude. I have never been so poorly treated.
I attempted several times to arrange to pay rent while I would be overseas, I received different answers from the management staff, none of which they followed through with then they put a notice of eviction notice on my door. When I finally got a reply from them, they simply told me to ignore it!?! No one on the staff is communicating with each other, or with residents. My mind is honestly blown, how do you expect to run a business when it’s clear no one on the staff has any idea of what they are doing? I will be leaving as soon as possible, and will never recommend living here to anyone.
Furthermore, there are random people and animals now walking around the complex. Kids smoking pot in the parking lot. And, the security gates are left open.

I am happy that I moved out. I checked with them several times before I moved out to see if there was anything else I needed to do and I was told there was nothing but turning my keys in. When I went to give them my keys, I was told I was supposed to schedule a walk through with them. I called the next day to make sure my keys were received and no one bothered to return my call. I finally got someone to answer the phone but took them a while to update my file. When i received my update, I sent an email back for clarification and no response… again. I followed up again today just to be told that I should have know it was their leasing email… it did not say anywhere to not send an email back.
When I signed my lease with Camden they had really sweet staff members there. Slowly they were moved out and current manager and staff staff joined who seem to know what to say to really offend you but of course they never mean to offend you. They rather not respond to you and make it difficult for you to close out that account.

Wait for the new apartments at Preston Hollow Village.

Do not move here!!! I regret resigning my lease! Management does not listen to complaints, the staff is rude, and no one knows anything! Simple questions about my lease and rent, I am told by the staff that they «do not know!»
2^nd reason its not worth the cost iI was a tenant when Camden owned the properties and I had little to no complaints, and rent was reasonable, however they have gone up tremendously!
3^rd reason if you want to deal with peculiar tenets, ruse staff, and ambiguous answers be prepared!
Not worth it go down the street!

I agree with the previous post. Place is turning really gross. Noisy, disrespectful neighbors, dog poop is everywhere, garbage in the pond, and rent going up… for what? I’m out when the lease is up.