Lakeview At Parkside Apartments

Terrible apartments. Terrible service and too expensive for nothing. They are only pretty because of the lake view. The staff is terrible. They never call you back. They are so mean and rude. They think they are the best apartments and they work at the best place in the world. Every time we called for maintenance, they never listen to what the issue is.
The Maintenance don’t know what they are doing. Every time we have issues with them, we had to call the main management over the office manager. For example, we called for our air conditioning many times and they never checked the air filters or the vents. One night we get home from our vacation at mid-​night and the apt was so hot, we couldn’t sleep. The next day we called the upper management and when the maintenance came in, they checked the air filter and it was filthy black because it was never changed for a few years. We still live here and will be moving out as soon as our lease is up. I have lived in apartments for 13 years and I have never had any issues with any other apartments I have lived in until Lakeview at Parkside. There is absolutely no communication between the staff, management or maintenance!

They require a 60 day move out notice — we were fine with this. Our lease was to expire on April 11^th. On February 1^st we asked what the renewal rate would be. They stated we are a May 1 renewal and that they would inform us of the rates on March 1^st. This literally made it impossible to provide 60 day notice, make an educated decision on rates, and not be on a month-​to-​month lease. They finally gave us the rates in Mid-​march so the earliest we could move out was mid-​May. We ended up staying through mid-​August due to not being able to search a better deal. We also moved into a house at this time. We cleaned out apartment very well and moved out in plenty of time. We were told we would get a list of charges and a check. All we received was a check for $ 23.00 — I want my full deposit of $ 450 for taking my money and not providing an itemized list within 30 days, as this is against Texas Law.

away… 1. Signed paperwork when dog passed away to take the pet rent off. 2 days later someone from the office called and said without a noterized letter, they can’t remove the pet rent. 2. I requested a washer and dryer twice after I moved in and was told I was on «the list». I’ve been here 8 mo’s and still no W/​D. 3. My hot water heater leaked. It was replaced promptly however, they did not repair the damage and ultimately damaged my flooring while removing the original water heater. 4. The date/​year on my lease is WRONG. The lease says 2014 and I have lived here only the year of 2015. 5. I went in before my 60 days to give notice of moving out but, had questions the girl I was speaking with could not answer. So, I gave her my name and number and ask that someone call me back. NO ONE CALLED. I went back in 7 days later and was told because I put my notice in 7 days short of the 60 day notice, I would have to pay for the full month! They girl that I originally spoke w/​denied ever speaking to me. So, her word against mine. 6. My upstairs neighbor had a HUGE party that included people throwing up over the balcony at 1am. I called the courtesy officer and he never replied or checked on the neighbors. An hour later (2am) I ended up calling the Farmers Branch police. I never heard anything ever from the courtesy officer. The leasing office is very unorganized (OBVIOUSLY) and has a high staff turnover. STAY AWAY! If I had trusted the reviews I had read prior to signing a lease, I would never have had to deal with the hassles I’ve tolerated since living here.

This has been a living nightmare. First it was the trash not being picked up several times a week. I eventually grew tired of making complaints so now I have to walk my trash to the dumpster if I want my trash gone. I live in phase 2, which is the newest development. I can only imagine how bad phase 1 is. Recently there has been frequent thunderstorms, and surprise surprise, my roof is leaking. I have water dripping all inside my apartment. To top it off, my garbage disposal is leaking water as well, but that’s an easy fix. The upholstery is cheap, and the entire complex is poorly constructed. I hate the fact that I’m paying $ 1,100 a month for such a p.o.s. apartment. Worst moving decision I have ever made. They claim these to be premier luxury apartments, ha! What a joke. Do not make the same mistake I made. Do not move into Lakeview at Parkside.