Lindberg Collision Center

Been a customer of Lindbergs for several years and I won’t take my car anywhere else. If you are looking for fair honest service, with a quick turn around time and great customer service then you have to come here! These guys are awesome!

Wrecking your car is never pleasant. But dealing with the team at Lindberg Collision makes the experience SO much less stressful! From the time they pick up the phone until you pick up your beautifully restored vehicle, everyone is completely focused on ensuring you are totally satisfied and happy. Tracy runs a top notch shop that puts quality and customer service at the forefront. I never waited. All my questions were fully answered — I got lots of information I didn’t even think to ask about. When I got there on a Monday morning, they had a rental car ready and waiting for me — no hassles — no stress — unbelievable! His pricing was incredibly fair and reasonable — no big surprises… I knew there might be something not visible in the estimate once they took off my bumper, and when he called to tell me about the hiccup (I knew the kind of damage I had done — so expected a call), he had a repair versus replace solution that saved me significant money. AND — he finished 2 days ahead of schedule! The repair work is beautiful — looks as good as the day I bought it… even detailed the interior (a big job!). He also took the time to buff out the wear and tear dings around my car — no charge — just because he’s a really nice guy. That’s the kind of business he runs. He genuinely cares about his customers. I really hope I won’t have another need for body work — sadly, my track record says I will (ha!). I will ALWAYS return to Tracy at Lindberg. This is the best experience I have ever had with auto service of any kind. Actually, it is some of the best customer service I have experienced in any industry. Awesome! Fantastic! Absolutely recommend!

What an amazing example of customer service. They pick your car up and bring you a rental, which is an amazing upgrade from every other service I have worked with with a car repair. My car was back a day early, detailed and every person I spoke with at Lindberg was cheery and professional. I was talking about the experience I had with this group with my wife a WEEK later as I am in the customer service business and I was blown away by how much better the experience was this time around with Lindberg Collision Center as opposed to other collision service firms. I highly recommend this group. Thank you Tracy & team for taking such good care of me. Sincerely — Andrew

I am from out of state… I am driving my daughter’s car… she reminds me to park in safe places… and off she goes for her much deserved business awards week! Day one, I go to the back of the parking area and parallel park so no doors get bumped. I return to the car to find a scribbled note that says, «check your bumper». I do and sure enough the HUGE trailer hitch truck had backed into her bumper, hitting it twice. Leaving deep scars… no name, no number, no proof.
I didn’t want to leave this for my daughter to deal with, she would go to work on the day she returned. I do not have my local contacts or recommendations. I look on line and check for recommendations and ratings. I find Lindberg Collision and I give them a call. Shannon answered and gave my call to Tracy. I tell him I only know two local streets and no the freeway is NOT one of those two. I also tell him I only have 4 days to get it fixed and two of those days are weekend days. He tells me he can meet me at the place my grandson has diving practice at the diving practice time, to give me an estimate. He was there just as promised and got all of the information and told me he COULD get the car back for my daughter, good as new on the day she arrived home. He also said he would email me the estimate later that evening… AND he did just that!
SO… early the next morning I begin my adventure to Lindberg Collision. (This was the worst part of my experience, and when I arrive they can see it on my face.) My rental is waiting, they offer me a water for my trip back, I turn on my GPS and away I go! (My directions home were much better… Serie managed to to take me around ALL the construction as apposed to through it .)
I was worried that something would not be quite right, that it would not be done in time, that all of this be for not for one imaginative reason or another. BUT, I got a call on Monday, saying my daughter’s car would be ready for pick up at 4 that afternoon. I asked Traci if he could by any chance deliver it to me, as I could not imagine driving through rush hour, not knowing which right I was supposed to turn on. He said he would be happy to bring it to the house. By my request we ended up meeting, where we first met, and it looked GREAT.
(The only issue I found later was the sensors in the bumper had to be reset for sensitivity. I would have rather they had done that for my daughter.)
I am a retired teacher with limited income, the cost of this repair will take me a while to pay off, but honestly, it was worth every penny. The people were kind, supportive, respectful, they went out of their way to serve and make a very difficult event, as painless as it could be.
I RECOMMEND THIS SHOP, WITHOUT HESITATION, FOR ANY REPAIR YOU MIGHT NEED DONE!
God Bless you Tracy and all the people that helped get my daughter’s car back to her, ready to go the minute she arrived home.
Respectfully submitted,
Cheryl

It baffles me when I’m trying to give someone my money and they make me feel like they’re doing me a favor. That’s how Lindberg Collision Center made me feel – before they even got my business.
A couple of weeks ago, I sent a message via the contact form on the website to tell them what I needed done, mention I’d be out of town for a few days, and see if that’d be long enough to work on my car. My inquiry was ignored. If you have a contact form on your website, you need to answer it! I don’t care what the nature of your business is; if you don’t want messages coming in, then don’t have a contact form.
A few days later, I sent an e-​mail to the address at the bottom of the website. The office manager, Shannon, took two hours to get back to me with a useless response that boiled down to «you need to bring your car in, kthx.» She ignored my questions and didn’t even offer to send someone out to look at my car, a service they proudly advertise on the website – and the primary reason I’d chosen Lindberg to work on my car while I was out of town. So, like the contact form, the e-​mail address on the website turned out to be essentially another black hole.
I caved in and called on the phone like a normal person to schedule an on-​site estimate at my office in Farmers Branch. Shannon transferred me to Tracy. We set a time for that day. A few hours later, I got a call from Tracy saying he had to reschedule. Since he’d be unavailable the next day, I offered to stay late at work to wait for him. Fifteen minutes before the time he was supposed to arrive, Tracy called to say he hadn’t even left and had to reschedule again. I couldn’t stay at work any longer, so he offered to meet up outside a restaurant near my house. We looked at my car and he took down my information with an app on his phone. As part of the small talk during the inspection, I referenced what I knew about the damaged parts and the cost of their replacements. (I like shops to know I’ve done my homework to minimize the ripoff factor.) Tracy said he’d make me an estimate for repair and one for replacement, and he promised to e-​mail them to me the next day or Monday at the latest.
It’s now Thursday, a week later, and I’ve received no estimates, e-​mails, or phone calls. I’ve missed the opportunity to have my car worked on while out of town, so when I do eventually get it fixed elsewhere, I’ll have to get a rental.
I just wanted to get my car fixed, and I wanted Lindberg Collision Center to do it. Was my car not fancy enough for them? Did I know too much? Was it that I’d be paying out of pocket? Were two estimates too much trouble?
I may never know. What I do know is that I’m not going to pursue them further, as though they were doing me a favor, when there are dozens of quality body shops out there that are actually responsive and interested in earning my business.

Everything about this place has been absolutely phenomenal for me. I had an issue with my bumper being non-​existent. The owners are super friendly, helpful, and make the experience smooth.
I was also going through some personal crap after being laid off, and they worked with me as far as paying for everything… finding the cheapest parts, etc. They really went the extra mile to make sure I was taken care of. The service, the owners, the quality of work, EVERYTHING was amazing.
IF anything happens with my car again, I’ll be going back here. Hopefully you aren’t in need of this service, but these things happen. And when they do, you need to go here to get your car fixed up.

Excellent customer service and work. Tracy the owner takes care of you personally. It’s a comfortable experience the whole time. Will be back, but hope not.