Lone Star Overnight

I ordered my product at 11pm at night and received it at 3pm the next afternoon. Because I live in an apartment complex the driver actually texted me to see if I was at home or if I wanted my package delivered to my leasing office. I requested the leasing office option and twenty minutes later my product arrived.
After reading all the negative reviews I was very nervous about getting my package until I received the text message. I was quite surprised to receive a text message after reading all the reviews.
I really hope all the negative reviews were just isolated incidents because I received top notch service and would not have a problem using them again.

Well, I guess I was lucky or either they changed things.
Today my delivery was scheduled to be fore 8:00pm, and after reading the REALLY BAD reviews on here I was shocked to see the delivery guy out front at 11:20 am, so I am very happy.
Hopefully this will be the new norm, I hate seeing this kind of thing happen, it’s akin to the old cable guy/​company ‘promising’ they’d be there between a certain window of time.
The guy rang the doorbell and walked away, I wasn’t asked to sign anything, which can be either good or bad, since I am home all of the time (retired) that is good, but for those that do work, it might not be.
Here’s to hoping that they have changed! :)

Amazon uses this company for their overnight delivery, and it is by far the worst delivery service that I have ever used. I have ordered 4 separate items, and not a single one of them has ever been shipped on time. In my most recent purchase, I’d been waiting by my door all day and frequently checking the order status, and the status changed from «in transit» to «delivery attempted.» I don’t understand how delivery could have been attempted since I was sitting right by my door all day. It’s absolutely ridiculous how the same thing can happen over and over again. Amazon needs to find another company to do their overnight shipping through.

Amazon uses them for their 1 day or same day delivery, but frankly you’re better off just picking the 2+ day delivery service that uses a decent company like FedEx or UPS. I’ve had a total of 6 separate orders through LSO and there were problems with every single one of them. I get attempted delivery notices when I’ve been at home all day in my living room waiting for a package to arrive. I’ve had packages marked «delivered» only to find out the driver put them back in the truck and took them back to the shipping center, and ended up not getting them for another week. This is by far the worst shipping service I’ve ever heard of. I wish Amazon would pick someone else for the DFW area because LSO is horrible.

So, I had an order from
shipped overnight and it was supposed to be here by 8 pm tonight. Guess what? I never got it. The tracking message states that it is still out for delivery. I just contacted Amazon and they told me that they had a message that it was to be delivered by 4pm today and ended up refunding me my delivery charge of $ 11. They are also going to have someone from Lone Star Overnight contact me to find out where my package is and when I am supposed to receive it. I am very disappointed.

Lone Star Overnight Delivery really deserves a ZERO Minus rating!!!
is still using this sorry company!!!
Although, this particular location is closed, Lone Star Overnight has a main location in Austin, TX which is closed on Sundays even though their company delivers at none regular business hours like today…
I paid for a purchase from
to be delivered same day, which is today…
This morning, I received an Email message informing me that my purchase was shipped, shortly after that the message read it is on its way, and then very shortly after that the message read attempted delivery… LIE, I have been right here waiting for the delivery and no one from Lone Star Overnight has even been here…
This seems to be a perpetual deceitful practice of Lone Star Overnight… To key into the online computer service false information to pretend that they are doing the job that
and others are paying them to do, but not doing it!!!
I just now, not only called
with my complaint, I also sent them a formal complaint asking them why are they still using the services of Lone Star Overnight delivery with all of these numerous serious complaints about the out and out lying of this company about delivering all of these items and not doing the job at all!!!
Long Star Overnight is taking the extra money for delivering same day, but not doing anything but lying about doing the same day deliveries!!!
, you should have years ago cut you ties with Long Star Overnight, this company is just downright shiesty, and it is tarnishing your reputation!!!
Now
since you have refused to cut ties with this horrid company, it appears you are in cohouse with Lone Star Overnight to collect extra fees for deliveries that you know absolutely that your customers will not receive on same day delivery as your customers are expecting, and for which your customers are in good faith paying!!!
You will not believe this, while sitting and waiting for Lone Star Overnight delivery here at home typing this, they updated the tracking of my item, stating that they had «Attempted to Delivery» my purchase once again… All Lies!!!
Shipment Tracking
SHIPMENT INFORMATION
Carrier:
Lone Star Overnight
On the way: Delivery attempted
An attempt was made to deliver your package. Please look for a notice of attempted delivery for the next steps. (Updated 9 minute (s) ago)
Original expected delivery date: Sunday, April 12, 2015
Shipping soon
Shipped
On the way
Out for delivery
Delivered
Tracking Details:
Sunday, April 12, 2015 2:57 PM, Dallas TX US Delivery attempted
Sunday, April 12, 2015 11:54 AM, Dallas TX US Delivery attempted
Sunday, April 12, 2015 10:14 AM, Dallas TX US Out for delivery
Sunday, April 12, 2015 6:54 AM Package has left seller facility and is in transit to carrier

I really wish I could give them ZERO stars but I can’t. By far the worst, slowest and most incompetent courier service and delivery I’ve ever had to experience. I was guaranteed delivery by Sunday Jan 4^th at 9pm and here it is Monday Jan 5^th and still no package. When I called and spoke to a rep the lady first off acted as if I was incorrect because as she said «we don’t work on Sundays». When I gave her the tracking number and corrected her regarding my delivery she says «oh I see it was on his truck I don’t know why they didn’t deliver. But he doesn’t get in until 9am so I’ll have to wait until then» REALLY??? Why not have someone else deliver it or wake him up to do his job that he should have done in the first place.
As I check my status again it is updated for the 3^rd time saying «out for delivery» but nothing. By far THEE worst delivery service in all of America. Judging from the remaining reviews I’m not alone. PLEASE don’t EVER EVER EVER EVER EVER use this company for ANYTHING.
Why would I pay for same day delivery if I’m not going to get the service I paid for? The entire facility should be shut down.

If I could give this company no stars I would. This is the worst company i have ever come across. Lone Star shipping needs to be fired from Amazon delivery. I love Amazon… but this shipping company is making me rethink my devotion and prime subscription.
I am irate at the shipping service Lone Star. I ordered a product with next day delivery, I made sure I was home ALL DAY. And they never showed but they marked the product as delivered. I am sure it will come today or tomorrow because this has happened multiple times with them … but I paid for this to come next day and I know they marked it as delivered to fill some quota… This is an outrage.
I don’t know if marking something as delivered is customary for their SOP. But it sure seems to be something they do a lot. And when they leave the product… they just leave it on the door because they are either too lazy to take it to the front desk or they don’t want to come back. So there sits a product outside for the whole world to take. THIS COMPANY SHOULD BE BROUGHT DOWN. Everyone needs to complain about them to Amazon. They need to be fired from their contract.

Never ever use this company. I ordered from amazon, paid significantly higher fees to have same day delivery, received an email at 238pm indicating my package was shipped. I checked the status of my order at 630pm only to see a note indicating ‘failed delivery attempt’. Who and where did this failed delivery happen? I haven’t left my apartment all day waiting for this package!!! I called their customer lines and one just rang and rang while the other said they closed at 4 or 5 on Saturday and don’t reopen until Sunday. So when will receive my package??? I really wish amazon would use a more reputable and reliable company especially for urgent deliveries. This is ridiculous. Now what? Never ever again!!!
UPDATE:
I called amazon about the poor delivery service with lone star and they are sending a replacement order. They cannot guarantee it will not be delivered by lone star but they entered information asking that an alternate carrier deliver it. The soonest it will get here is tomorrow. I am so grateful for amazon, a terrific company. Thank you, amazon and please stop using lone star overnight.

This company is a joke. For some unknown reason, Amazon shipped a packed to me via Lone Star Overnight. I sure wish they had used a trusted carrier such as UPS or FedEx. They try to deliver to a residence during the day, when most likely not at home. I called to have them leave the package at my door the next time they deliver. The ‘customer service’ rep said okay and would have them do that. The next day, they tried to deliver again at the same time, when I am NOT at home. They did NOT leave the package as instructed. They then left a cryptic tag on the door. The placed labeled «We left shipment at:» hat «Return» scribbled on it. Then under «We will try again:», they have marked «Next Business Day». Then there was a signature on the tag as well. WTF does this all mean? I called «Customer Service» back again and was told that the driver didn’t get the message to leave the package and that they would re-​deliver that same evening. I had them repeat several times that they said that they would re-​deliver that same evening. Low and behold, they never re-​delivered the package.
This company is a joke and does not know what they are doing. I don’t even know wy they have «Overnight» in the company name as they have no clue as to what this means.
STAY AWAY from them. You have been warned.

Used to work for this company for several years. Constant problems with misdelivered packages and not on time. Part of the problem was not training drivers very well. Low wages which made the drivers not care if they delivered correctly. Constant worry and pressure of trying to make the «numbers game». Any driver can explain what this means if asked. Then the turn over rate for drivers and management. Makes a person wonder if they should work here.

Do not use this company! We have nothing but problems with these clowns. We never received our orders on time, so we had to tell our vendor to use another shipper. They will try and deliver before your business opens, then will not re-​deliver during business hours, nor do they have the common sense to leave packages with a neighbor. The customer «service» reps are a joke. I was waiting on a package from last Friday that I just received on Wednesday! Use anyone other than this company. You will lose customers waiting on them to deliver your merchandise!

i trusted this service to deliver very important documents i needed for a court date and these idiots delivered to the wrong address. they said they rang my door bell then put it inside the storm door. lying scumbags, because i was sitting right inside all day long, with 2 dogs that go berserk if anyone even touches my front door, and no door bell ever rang, and no package delivered to my door. they suggested i go outside and look in the bushes. bull-​s&*#!! they mis-​delivered this and wont admit they made a mistake, nor did i get an apology. they are trash!