LSO – Regional Shipping Services

So I ordered some important papers from the Department of State that I need to present to an Embassy overseas and paid extra for overnight shipping with LSO. I am currently overseas so I had it shipped to my brother in Houston so that he is able to send it to me. The thing is that those papers were marked delivered but my brother looked around his house, his front door, asked his roommate if he signed for it while he was at work. I contacted LSO and a representative said that the driver left it under the front gate, which is not even considered a ‘FRONT WALK‘. I don’t understand how that is considered delivered. Well… it rained in Houston. I asked my brother to look for it in the front gate area. He didn’t find it. So I guess it just got swept away into the sewers somewhere. So I don’t know if I will be able to receive my important documents that I need to present during my appointment with the embassy on time. If my brother didn’t live in a gated area, he probably would have got my papers. I guess if you are going to use Lone Star overnight shipping make sure you keep an eye on the tracker app to check the status and if you live in a gated community, make sure you check the gates the day they deliver. I try to be understanding and I can take late delivery even if i paid for overnight shipping. Id rather it be late than to be lost. Although I know they got numbers to reach and very little pay, I sincerely doubt that putting mail under a fence without a delivery signature is even allowed.

So… I get a call from the courier (delivering for Amazon’s one-​day Prime service). She is at my door. I explained the Concierge was ½ block from her location. She said, «Traffic was terrible. I don’t have time to do this!» I said, «Let me get off the freeway… I’m 3 minutes away.» She said, «I don’t have time. We are trained, if we can’t deliver to just bring the package back with us.» And she hangs up the phone. I get there in 2 minutes. She’s gone. I call Amazon, nice guy. Says, I’ve spoken with the courier they will try to get it back to you tonight.” Got out of my meeting, called Amazon again. Again, nice – but ineffectual customer service person – who says, «I’m so sorry. They didn’t get it delivered. There’s nothing I can do.» SO MUCH FOR PRIME ONE-​DAY DELIVERY IN TEXAS!!! I’ve always had good luck with their service. Won’t use this again, though. AND certainly won’t use Lone Star!!!

DO NOT USE THEM. I ordered a shipment through
, next day delivery, and was told that my delivery was «attempted» but the driver could not deliver it as he could not get through the security gate. The problem with that is that my apartments do not have any kind of gate. I politely told the Customer Service Rep that they clearly had the wrong location and she basically said sorry, too bad. She did not care nor have any empathy at all. She said they would reattempt delivery tomorrow. I advised I would be at work all day and asked that the package be delivered to my apartment office and asked why they didn’t attempt to deliver the 17 lb package to my apartment office today when they supposedly tried to get into my apartments? She said she didn’t know but could only try to find out via e-​mail. I asked for the local (Dallas) office and she said she did not have their number. What?! She said that she has ‘speed dial’ so she can’t find the office numbers. Are you kidding me? I tracked down the local Dallas number and called. a gentleman answered and said I needed to call the customer service number back, and that Amazon drivers are a different division of their service and he couldn’t offer any help. I sat on hold for another 25 minutes and gave up. The customer service from this company is absolutely unacceptable. I have been in customer service for a transportation company so I understand what this lady was dealing with but their service is terrible. Shame on you for continuing to use them,
!

The last two months have been much better, the package doesn’t arrive when they say it will which is a pain because it has to be signed for but at least I’m not trying to hunt down the shipment for a week. So better, work needs to be done but it’s better.

Alright, I don’t know if they made a change but this delivery service has stepped up their game. The past two deliveries I’ve gotten from them the driver has called me. The first delivery was a 6ft x 4 ft piece of artwork. The driver called me because his truck wouldn’t fit into the parking garage. When I walked down to meet him he grab my massive, heavy package and insisted that he help me carry it up the three flights of stairs. I was so, so thankful I really wish I’d gotten his name to give him the credit he deserves. The second delivery The driver called me and I wasn’t home so he said he would leave my package at my leasing center. I thought it was very nice of him to check if I was home and let me know where it would be since I wasn’t. I don’t know how they did it but they’ve pulled a complete 180 in service. Stellar five stars!

I ordered a package on Prime Day from
. I did mistype the address however no one received a call at the corresponding number to confirm the business was closed. When I realized my mistake, I called the company directly, spoke to Alex on the phone and gave him the correct address. When I followed up 2 days after that (this time via email), I was informed that my package was returned to Amazon and that I would receive a refund. At no point did LSO try to initiate contact with the number I left with my order. Today I received another notification that delivery was attempted and the business was closed. When I checked on Amazon tracking it said delivery was attempted at 6:37am. I emailed LSO again and told them that it was a business, it would NOT be open that early, and lastly they will close at 5pm. LSO said they tried at 1:38pm and the business was closed. FALSE. He confirmed the driver had the correct address, so there is no way the business would be closed in the early afternoon. I finally told them that I knew they were going to miss the end of the business day and to deliver the package to my home, that the leasing office would be closed so they needed to deliver it to my door.
If I had known «same day» shipping would be such a cluster, I would have done regular 2-​day Prime shipping like normal. LSO is putting Amazon users at a LOSS. Just look at these other reviews:

These guys can never seem to deliver on time. I think on only one occasion they got something to me when they were supposed to and even then they were right after the delivery cutoff time. I’m going to stop using Amazon same day delivery if they keep using this company. Save the money on same day with Amazon and just go with next or two day, that’s when you will get it anyway using this company.

Do not use this company. I paid extra to have a package delivered same day from Amazon and it was not fulfilled by LSO. They attempted to deliver the next day but did not leave package. I called to find out why package was not delivered on the original day. The excuse I got was that they did not have a gate code. I find that funny since people including UPS, USPS, FedEx and various food delivery places can seem to wait a few minutes for someone to come in or out that opens the gate. I asked for them to redeliver my package today and was told there was no guarantee.

My problem with LSO seems to fit the theme of other reviewers. Their «delivery attempts» are very quick and weak. basically, they expect you to be waiting in your front yard ready to catch the package as they throw it out of the van. Additionally, of course a Friday «same day delivery» isn’t re-​attempted on Saturday.

Amazon overnight delivery choice. I was emailed saying my package was to be delivered before 9pm, so thats an all day wait. We had snow and I checked the tracker, last update was at 1:47pm saying my package was delayed from bad weather. Here it is the next day and my tracker was never updated 24 hours later. I called and they said they got a late start delivering but could not tell me when I will get my package. I told them about needing to update the tracker and they should’ve notified me of cancelling all delivers yesterday. I sat home waiting for nothing. I will update when I get my package, don’t hold your breath.

Same deal with every other review here. Claims «delivery attempt» with no actual attempt. When I called to ask the status I was told everyone was gone for the day. A complete waste of time waiting on these guys. I’d recommend not ordering anything Amazon Same Day until these jokers get replaced with someone who can actually deliver packages they are paid to deliver.
Edit: I ordered Domino’s pizza for delivery later in the evening and they managed to successfully deliver the pizza. I’d rather have Domino’s deliver my Amazon packages as their tracking system actually works and they know how to get the product into the customer’s hands.

I’ve had the same exact issue that the other review States. If I ever seen LSO on my Amazon shipping information I can 100% guarantee it won’t show up until 2 – 3 days past its delivery date, if it even shows up. If you have a problem, they tell you to take it up with Amazon. They have never accomplished a same day delivery and there is no way to ban them from shipping me things from Amazon. They always mark things as «delivery attempted» When I’ve been waiting by the door all day to get the package. Complete lies.
The best part is, they are so incompetent that they can’t figure out how to even get into my apartment complex — something FedEx, UPS and USPS have no issue doing every single day.
Worst shipping company I’ve ever dealt with in my life. Avoid them at all costs. You will actually get your package faster from Amazon by choosing 2 day or 3 day delivery than their so called «same day» service.
It wouldn’t be so bad if this had happened only 1, 2, maybe three times — but they’re well over 10x screwing up now.

Unfortunately this seems to be a shipper that primarily does business pretending to do same day shipping for Amazon. In reality they do whatever they want and tell you to take up any issues you have with someone else.
In this instance, as a consumer you can’t avoid them or pick an alternative carrier.
The customer service is terrible, the delivery service is not on time, or even the same day; if you can avoid this company you should.
If they ruin a delivery they are very quick to explain that resolution is not their responsibility or problem and demand that you contact someone else. Consumers and delivery recipients don’t pay their bills.