Lute Riley Collision Center

We took our car to Lute Riley collision to be repaired after a person hit our Camery. They repaired or car beautifully. They had given us a rental from enterprise and told us it might take a week and a half to fix it properly. The called us and kept us updated on the progress and the costs as well. When we picked up the car they had already settled with the other persons insurance and it also paid for the car rental. We could not have asked for better service or quality in workmanship. Well done Lute Riley Collison. We would defiantly recommend them to our family and friends.

My guess is that they are under new management now based on the reviews I’m reading, because I had a wonderful experience with them. After the most ridiculous fender bender, I took my car to Lute Riley’s collision center, and let me just favorably call out Scott Weeks. :) When I brought my car in on Monday (March 14), he told me it would take a week and I had a Rent-​A-​Car from Enterprise right next-​door. The problem with that is my daughter was scheduled to take her driver’s test after having her learner’s permit for six months already and she had been looking forward to that day which, would’ve been March 18 (today!). Enterprise said I would be breaking three laws if I let my child take the test in that rental. So I broke the news to my daughter that it’s highly likely that she will have to reschedule her test. We deliberately waited until the last minute, praying for a miracle.
Then, the insurance company called me (the woman who hit me — her insurance) and said that I would be out of my own pocket if I had the Rent-​A-​Car past Friday. So I mentioned it to Scott later in the week (It might’ve been Wednesday the 16^th?), and he did everything in his power to get my car done in time so I wouldn’t have to pay extra car rental fees and so that my daughter could actually take her driver’s test on the scheduled date. There had been a lot of buildup around that for my teenager! And he delivered! My car looks great, and my daughter is now a licensed driver! :-) I’d call that a win-​win!

I recently had my 2014 Honda Accord repaired at this shop. The body work was exceptional and I am extremely happy with over all experience. Will recommend to all my friends and family

Never ever go here. Ever ever ever.
What you hear on the phone is not what you’ll get. Even if the sales person on the phone gives you a personal guarantee on the out of door price, do not go to the dealership. Unless you have an agreement of sale on your email that you can use to finance your car, do not step into the dealership. I want to sue them for making me and a friend drive all over to their dealership on a sales person’s word that they would sell us the car for a certain price, only to find that they had jacked it up and the price they quoted needed a «manager approval». They’re not worth your business and you might as well spend the right amount of money and create a healthy relationship with someone who cares about giving you a good deal.

The quick express here is bad! My wife has brought the vehicle in a couple of times for oil changes (I usually do the oil changes). They do not take responsibility for any of there work! They need to read the directions on how to tighten the oil filters and plugs! Not hard guy’s! Just own up!

Worst car repair collision facility ever! I take my car to get some bodily damage fixed, they say they need to drain my A/​C to get some part behind my wheel. The bodily damage looks fixed, three days later I hear a «clacking» noise in my car. I can’t make it back in right away. By weekend, my car is completely immobile. The belt came off. I take it back in and they said the compressor went out. normal, wear and tear of 2002 Honda Civic Si with 89k miles. I ask them how is my car is having these issues now if it normal wear and tear after your car fiddled with my car?
The repair consultant wants to charge $ 1500 for the work and says he has nothing to do with the issue and not even same area they worked on. Then the repair consultant tried to pull a sales BS and says let me to talk to my boss and see if he can give you a special deal, common salesman BS. Are you interested in fixing my car or upselling is my immediate thought? He also tried to say I wanted the insurance company to pay for this? I don’t want the insurance company to pay for this. I want Lute Riley to pay for it. How come a few days later after getting my car back I have the worst mechanical issues I have ever had with my car now?
It doesn’t add up.
UPDATE: I took my car to another mechanic to get a second opinion, and it was exactly as I suspected. They messed around with my A/​C and change the condenser and didn’t put oil in the condenser. The mechanic asked me if I had issues with A/​C after I turned it on. I said yes. Almost immediately after I got the car I had the clanking noise where the belt got stuck with compressor. Remember the Lute Riley guys claimed up and down they had nothing to do with my issues with the compressor. I took a video when we vacuumed the fluids out of the condenser and there was just a drip, not a flow of some fluid. I even let Scott Weeks from Lute Riley talk to my mechanic and he said well probably the compressor had no oil and that is why it seized up and there is no way it could be their fault.
Basically, these guys NEVER want to take responsibility for their crappy mechanical work. I expected more from them because they are associated with Lute Riley Honda. Only they offered to cover is my car rental. They still have cost me a day off work and time to run around to get my car fixed elsewhere, let a lone car rental fees. They need to be sued. I will contact Honda Corp and BBB about these guys. TERRIBLE and WORST experience ever. This is something you read about and never think it will happen to you.

NEVER GO HERE!
This dealer is the epitome of a lemon lot, scumbag car dealer.
First let’s start with the site itself. Parking is next to impossible; it is all in the very back of the building requiring you to walk around the building to get to the actual car lot.
Next we will cover the cars: They are all dirty (not even after a storm), and there seems to be no rhyme or reason to the lot set up. There is no separation between the used and then new cars. (not that you could tell the new cars through the dirt).
Lastly and most importantly the staff. They are horrible, inattentive, and just rude. I went with my girlfriend to look at a new Honda Accord, when we got there we wondered around for a good 15 minutes.(trying to find new cars still could not tell) I finally got fed up and tried to approach one of the sales team standing by the front doors. As I walked up the scattered like a roaches with the light on. I even called to two of them. I was not the only one on the lot trying to find a sales rep. I was actually talking to another couple about the lack of personnel.
In the end we went to Autonation in Lewisville, and purchased a new 2013 Accord from their excellent staff. I hope Lute Riley Honda goes out of business. Avoid them at all costs.

Today, Unilocal removed my prior review, I assume at Lute Riley’s request, claiming that it «didn’t describe a substantive consumer experience.»
My prior review read: «Fraudulent sales practices; sexist sales director. That sums it up.»
Apparently, Unilocal and Lute Riley require more detail.
Fraudulent sales practices: the sales person at Lute Riley charged me extra for items that in fact were standard on the car. Window tinting, for example. Comes standard on the car I bought. He also wanted to charge me extra for a «hand-​painted pinstripe» on the side of the car that was neither hand-​painted nor an extra. The car comes from the factory that way.
As for the sexism: my boyfriend at the time came with me to the dealership. My sales person introduced me to the New Car Sales Director at the time (this was May 2011, for you Lute Riley folks keeping score). The New Car Sales Director chatted with us for a few minutes and ended the conversation by winking at my boyfriend and saying, «Great job coaching!» The sales director left and then came back a few minutes later to say, «Was that sexist? I was just asking my guy back there if that was sexist? That maybe came out wrong.» My boyfriend told the sales director that the comment was disrespectful and offensive. The sales director said he didn’t mean it that way. Instead, he explained that sometimes parents bring their kids in to buy their first cars, and he says that. EVEN WORSE, COMPARING ME TO A CHILD! My boyfriend insisted that it didn’t matter how the sales director meant his comment; it was offensive, and he needed to apologize. So the sales director apologized… TO MY BOYFRIEND. Not even to me. When my boyfriend pointed this out, the sales director apologized to me.
I will never buy another car from this dealership, and I’d advise you to save yourself the trouble and take your money elsewhere.