Methodist Dallas Medical Center

The doctors are good but when you are sick possibly dying you don’t want to have to wait 6 hours for a 15 minute procedure. Why do the doctors want you here at 7am when your not scheduled till 2pm. There should be a law against that. You are sick can hardly move can’t have any food or water and none of your medicine. What do think is going to happen when you can’t sit there no longer? Just have to suffer until you can go home, if I ran a business like this I would be out of business.

7^th floor on the Schenkel Tower, got told rudely by a nurse that my sister & I weren’t allowed to sleep in a Family Room because it’s a family room. Looked around and noticed there was no sign posted saying we couldn’t sleep. My sister then asked «well where do we sleep when there’s no where to sleep?» The nurse then responded «You can either choose the patients room or go home. I told other of your family members the same thing. You can’t sleep here.»
Like okay we are here trying to watch our loved one to pass peacefully and with no where else to sleep we choose this place and then are told to sleep in the patients room or leave?
How rude! After this, I’m never bringing any of my loved ones here again. You lost our business.
4^th Floor of the Schenkel Tower, went asking directions for another sick family member. Approached the help desk to ask for directions to the room and got shooed away by the lady who was looking at her cell phone. Got tired of it and went back to ask for her name and she tried to do the same thing. Later got her name. Jan the pharmacist.

I almost died here because of my doctors. I’m usually a late person but I could see the hospital staff had their act together so well that I dare not slow things down. I was told to be ready for them at 5am. I walked into my prep room at 4:59am. I waited there and remember seeing the clock past 8pm and still waiting on Dr OH to arrive. The room was VERY hot, it was overcrowded because it was full Of people WAITING to do their jobs on a complex operation but they could not because the ‘always’ late doctor was THREE hours late. He blamed it on the weather yet I got there driving through flood and rain so heavy I couldn’t read the same signs the ‘late’ doctor already knows are there. When he talked to me I could smell a party atmosphere on him as if he just came out of a bar. I couldn’t smell alcohol but I sure could smell ‘nightclub’ on him. No doubt. I immediately figured he hadn’t had a bath or came to the hospital straight from a club. And this guy is a back surgeon about to rebuild my spine? Nearly the whole C vertebrae section, to make room around the nerves and nerve trunk with metal brackets, screws, plastic parts and a titanium plate. Mr doctor¿ party man! I begged the anesthesiologist to put me out because I couldn’t handle this scene! I remember them talking during the operation. I felt the pain of the catheter both times. I yelled at them to please turn down the music and heard someone say «Theres no way he could be hearing that music is there?» Someone replied yes, technically he could. I also remember a female looking surprised that was talking and said «oh no he’s already awake» I was pretty scared by now and the pain was excruciating. It was so bad I was praying and trying to sing to God for help. Wierd I know. I wanted desperately just to have a friend touch my hand and I don’t like that stuff normally. They were overbooked waiting for a room so I stayed there in post-​op all day. I even ran out of dilauded that the poor nurse gave as often as allowed. She was excellent but so overworked I feel bad for her. She and the staff were stressed out the whole time because they couldn’t get my blood pressure down from dangerous levels. I told them it was because I was so very hot just like I was in pre-​op partly because they tell you to STOP taking your outside doctors meds 24hrs before admission and to take JUST THEIRS. This got me blacklisted with the state of Texas. Also this alone threw me into withdrawals beginning in the pre-​op room making me terribly hot. I took apart their equipment and made a big fan and my blood pressure dropped to normal. A similar action had to be done in my room after being moved where the brave nurse ran off and found me a huge fan. Subsequently the new rooms cooling systems easily ran at 68 so I didn’t have any more problems. Also getting back on the right drugs WITHOUT acetaminophen which pissed off the surgeon brought down my temp. My previous neurologist showed me how bad it was to take acetaminophen and I had to argue this point with the spine surgeon who also had to put me on a pain pump (further yet pissing him off) after he left to go to his partying. He previously got up in my face when I told him no acetaminophen no hydrocodone and scoldingly told me I had to get off of opiates. Where does the surgeon get off!!! Telling me to get off of opiates when he nearly killed me by throwing me into withdrawal by being late to work and being ignorant to things like acetaminophen causing rebound headaches and liver damage and not treating correctly. Just because he knows how to bolt and strap someone down to an operating table while he’s hungover. what makes him knowledgeable about pain control? YES doctor I KNOW I NEED off of opiates which is why I am seeing a dr for that and getting your surgery (that you later admitted wouldn’t help the headaches) and why Ive been referred to you by my neurologist. I AM TRYING OR I WOULDN’T BE HERE. I think the issue here is your on time surgery not not scolding me to stop oxycodone.
SO NOW I HAVE
MORE HEADACHE PAIN
MY METHODIST NEUROLOGIST DROPPED ME FOR RECEIVING OPIATES WHILE IN THE METHODIST HOSPITAL BECAUSE SLICING A 4″ hole in my neck so you can shove metal brackets, plastic, titanium, and screws in my spine via the square hole in the front of my neck where I used to swallow and he doesn’t approve of my receiving opiates during this and after this surgery when I am home now with MORE PAIN in my head, PAIN IN MY BACK, shoulder, and NECK??? So he tells the state of TEXAS I AM A DRUG ABUSER TO WHICH I AM NOW BLACKLISTED and can’t even get under a doctors care for a simple prescription? You really love that headache causing liver wrecking tylenol don’t you???
GOOD PART– Where the star comes from.
The nurses were grade A. The best. I just can’t believe how much bullshit they get from pompous condescending doctors. That’s gotta change.

Be very carful bringing your elderly loved one here. This hospital participates in euthanasia. If you don’t know what that is, then please educate yourself. My sick loved one was put on life support for seizures. The doctor told my family member who is power of attorney, that the patient is still having seizures we can’t see, and kidneys failed. The crazy thing is that nobody seen any medical report showing that this was all true. It was just word of mouth from a doctor. He said there was nothing else he could do, and that the best thing was to let her die on morphine. The doctor convinced the person with power of attorney to do a DNR. The sad part is before my loved one went on life support, she requested the family to do everything to save her. Her request were ignored by a non caring doctor who felt it was better to just let her go. The family came to watch life support be removed, and say good bye. My poor loved one was still alive after life support, but due to morphine drip, she was too sedated to wake up. When nurses saw she was still alive with vital signs being stable, they then moved her to another room to die. My loved one also showed signs her kidneys still worked. Her bag was continuing to fill with urine. My loved one was sent to a room with no water or food. How is this right? This to me is murder. It’s unethical to feel this person life is not worth saving. Since she didn’t die of seizure, then it’s right to kill her with starvation or dehydration. When my loved one didn’t die fast enough, they increased the morphine which caused her breathing to stop. My loved one was not ready to die. They were ready to give that room to another victim. I hope this evil hospital gets exposed for all the negligence they have caused! Go to UT Southwest for care, but don’t come here for anything life threatening!!! If you take loved one here and they give up on them, please get a second opinion! Also request to see medical report, don’t just believe what doctor say! Your loved one might be next for euthanasia!

I will be using another hospital for medical emergencies. It took 10 hours before I was able to be seen by a doctor. I was in severe pain from a kidney stone and the lady at the front desk was rude to everyone. I checked in at 5 pm wasn’t seen by a doctor until 2:00 AM the next day that’s 10 hours in the worst pain imaginable. I was finally discharged at 6:00 AM. I was told that they are always this busy so because of that I will not be going to this ER.

I went in on a Friday 7pm to the ER didn’t get discharged till 6:30am finally saw a Dr around 3:30am. It was super busy and crazy at the Er.

I had knee surgery here last month. Overall, I was quite happy with my care. The part of the hospital I was in looked brand new. My post and pre-​op rooms were both private, and the post op room had a huge private bathroom. All of the staff I encountered were friendly and professional. My post-​op nurse checked in on me regularly and ensured that my pain levels were managed well. Their admit/​discharge system is mostly electronic, and I was given a huge folder with copies of all of my discharge instructions-​everything seemed very organized.
I came back to the hospital for post-​op x-​rays a few weeks later and the staff was still great.

My primary physician’s office is located at this facility and her office is amazing and she takes very good care of my concerns so for her office I say five stars but the overall facility needs work as it’s not to great an experience. It’s paid parking first off then there are fast drivers who hit curves too fast while you are walking. There needs to be someone controlling or watching for pedestrians.

This place is a joke! Unprofessional and non caring staff. The hospital’s finance office called me the afternoon before my surgery day requesting half of the costs which was over $ 1000 dollars. Then when I told them that this was insane that the hospital would call this late requesting this amount of money and that I wouldn’t be able to pay. They then told me that they would have to reschedule the surgery. This place is unorganized and will NOT work with you even if its their fault. I will not ever come here again or use this hospitals network of doctors! They care more about the money then your welfare!

I can’t comment to the quality of the care as I am not the patient nor the family of the patient. But they seemed satisfied that they did everything they could to help the patient. What I can comment on is that the parking situation is unfortunate. Yes they have several parking structures and several ways to get to it. Great. But I got there at 1:30pm and had to park on the roof. Not really complaining, I don’t really mind that but from my experience, it may be time to expand their parking lot.
Another thing I can comment on is that they seem to have an abundance of volunteers that are willing to help you get from place to place. We did not know where to go and at one point we had to prompt and ask, but a little later when we looked confused again a person came up to us and asked if we needed help.
Hospitals are always confusing. It’s nice to know that help is given.

My uncle Yuling Hong has been in and out of Methodist Dallas Medical Center this year, and he is finally getting released with a transplant! We are so incredibly grateful for the care he’s received from all of his doctors and nurses in both his ICU stay and in the less intensive wing where he’s recovering. All of the nurses have been very attentive, kind, and caring to my uncle. The doctors have done a tremendous job every step of the way, from the time he was admitted, surgery, the transplant, etc. They have also had great bedside manners for both my uncle and our entire family! Everyone has made us feel like we’re listened to and understood. Words cannot express how grateful we are and how much we respect these doctors and nurses who work tirelessly every day to help all of the patients. The doctors and nurses are God’s miracle workers at this wonderful Methodist Hospital!

Some members were really nice then others didn’t even care. I was in a waiting room with my mom (cancer patient) we were next to one of the offices and we could clearly hear them laughing and telling jokes and were really unprofessional. One of the doctors from that office comes to our room and is about to give some type of medication to my mom and she says «oh I got the wrong medicine I’ll be back in a few minutes. She comes 2 hours later (literally).
On the other side There were some doctors that were the nicest people in this whole world and actually cared about their patients.

I was scheduled to undergo a procedure last January. During my pre-​op, I advised the nursing staff that I had the flu and presented concerns regarding the timeline of the procedure. They advised that I follow up with my surgeon. When following up with the surgeon’s office, I was advised to show up for the procedure anyway because they were not «taking anything out» of me. I showed up for my procedure with the flu which I again disclosed at check in. The hospital staff admitted me anyway. After three hours of sitting in a hospital bed, the surgeon failed to show up for the procedure. The anesthesiologist met with me 3.5 hours later and advised me that I was sick and there was no chance of putting me under. The doc still never showed and I was later discharged. Before leaving the bed, I demanded a refund onsite for the $ 3000 deductible which I received. Ten months later, both the surgeon and the hospital are hounding me with bills for a procedure that never happened. When discussing the situation with an account rep from Methodist, she stated that the hospital has no control or accountability for the surgeons who work there. As far as Methodist is concerned, I was admitted and the resulting charges are due in full with the caveat that I am not being charged for the intended procedure, just the ancillary charges leading up to the procedure that never happened. My argument is that I provided full disclosure in advance of the surgery and should never have been instructed to walk through the door of the hospital. I presented my case at check in and was still admitted by a Methodist employee. Gross incompetence and negligence all the way around. I have since filed formal complaints against the hospital and surgeon with Cigna. I hope others do the same when they are forced into a no win situation such as this. I also suggest others to document their experiences online so that others can make more informed decisions. At the end of the day, candid reviews like this cost businesses like Methodist significantly more $$ than they are negligently billing patients for.

The L&D staff — specifically the night shift — was incredibly rude, unprofessional, and unkind to family waiting 12+ hrs for a sister/​daughter to deliver. Zero updates. At one point, so many hours went by without any news we were simply praying my sister and nephew were still alive. When we asked if they were okay, the reply was, «we can’t tell you that.» So we had to text the dad to be, which we were trying to avoid.
In addition to having no care in the world for the waiting family, there were other little incidences in just regular customer service and approach/​tone of voice that made us feel like we were just not wanted. (To clarify, we are a rules-​following, smiling, let’s just get along, «kill more flies with honey than vinegar» kind of family.) I might come back when I’m not so tired and be more specific about these incidences.
The redeeming quality is that they cared for my sister well, but not any better than what Baylor or Presbyterian does. I’ve had babies myself and been the waiting family/​friend for others, I’ve never heard stories of or witnessed staff being rude or not communicating during what should be such a precious, joyful time. I hope she does not use this hospital again.

Methodist Central caused serious harm and ultimately, death, to my mom. They failed to recognize that she had sepsis following an elective surgery until she went into cardiac arrest. After a 3 week struggle in the ICU, where a host of other medical errors occurred (including failing to give a blood transfusion that was ordered, putting in a CT order «accidentally on the wrong day», etc) she died.
I made numerous attempts to escalate my concerns with the substandard care and lack of monitoring and intervention, and got little response. The patient advocate had horrible customer service skills and never followed up on our concerns. The hospital, despite a regulatory requirement, failed to report the adverse event to the Joint Commission or the Department of Health. The physicians continuously pushed us to be less aggressive, «turn her off» life support, and make her a DNR. Even after we clearly stated to the ICU physician that the only change in her code status was no chest compressions but otherwise full code, he went ahead and wrote an order in her chart, «FULL DNR» — completely unethical.
My mom entered the hospital as a vibrant, active woman who swam three times a week, fully expecting to have an overnight surgery and get back to her life. Instead, she was ignored and her complaints leading up to the septic shock were minimized because she was «old and weak». The staff and physicians had a terrible bias because they believed that she should be weak and frail given her age. Because of this, they blew off her early signs of sepsis, failed to do any additional workup until it was way too late.
Methodist Central has significant work to do in patient safety and quality, as well as taking ownership for their failures and customer service. They need to take a hard look at how they include the family as partners in the care, consider their input as valid and an additional safety net to prevent never events, and lastly, learn to make apologies when they’ve harmed patients.

My treatment was really good. I had an outpatient procedure that required anesthesia and I was treated well and things went quickly.
The most impressive thing about my treatment was that my care-​givers had all been working there for years… 13 years, 20 years, 21 years, 23 years.
That tells me they are happy… And that made me happy.

I had the unique honor of walking through breast cancer treatments and years later, going through the final stages of myleoplastic syndrome with my amazing mother which meant several overnight stays and outpatient blood transfusions at this hospital. The admitting staff is fast and efficient and always sent us on our way but not before one of the ladies would say, «I’m praying for you!». That would always make my mom feel better immediately.
But, my main reason for giving this hospital 5 stars is the 7^th floor staff. From the nurses to the technicians, they are the best in the business. My mother had the honor of having Kelly (both of them), Rosemary, Ava, Roxanne, Demetra, Britney and countless other nurses (I can’t remember all of their names) that took amazing care of her (and by default took care of me since I spent the nights with mom every time she was there). Jarvis, Abram and Jane are the most amazing professional techs you will find and truly provide service that is along the lines of a 5 star hotel. They constantly checked to make sure mom’s sheets were clean and the room was tidy. The moment they saw us coming in, they would snap to action and start looking for me a little bed to put in the room alongside mom. Grace, the oncology manager, always checked to make sure mom was happy with the service she was provided. I could go on and on with this review and how wonderful the staff is — they are just THAT GOOD.
My mom passed away on November 18^th in the comfort of her home but I know that she would’ve felt just as much love and support if she would’ve passed at Methodist surrounded by a staff that is second to none.

What a fantastic experience I had last night at Monday Night Mammos… I am telling all of my friends about it! This was my first mammogram and I was a little uncertain of the process and what it would be like. The staff at Methodist made it a relaxing and enjoyable experience… I truly felt pampered! The complimentary valet, the cheese/​fruit upon arrival, the goodie bags, no wait to see the technician, a 15 minute chair massage and a thank you flower upon departure — a total class act!

My mom passed away comfortably wrapped in the Lord’s arms to be with my Father again at 4:20 today. 7÷20÷11
Methodist Staff were awesome. Always here to make her last days comfortable. Thank you all~God Bless!

Really great service was provided here for my grandmother who had a heart-​attack, but apparently they had NO translator working at night. Nighttime was when we needed it the most in case an emergency happened and everyone was at home asleep.
Also, the nurses kept asking each other, «What do *you* think?» or «What’s wrong with her?» when they couldnt read my grandmother’s pulse. This is really dumb in my opinion, knowing Methodist is one of the best hospitals in Dallas. Because of this, we’ll probably choose to go to the next closest hospital, Parkland, in case of another emergency.
Nevertheless, her doctors were really nice and helpful. They never seemed to be too busy to answer questions, even though they obviously would be. The doctors were great, the CCU nurses need some work.