MetroPCS Wireless

I would give MetroPCS Wireless, Inc. zero stars if I could. I spent the last 2 hours trying to sign up and it ended with the automation attendee hanging up on me. Simple, I purchased two phones locally and I wanted to port my mobile numbers over something that wireless carriers have never done before, sarcasm. And, when I get to the point I need to put in my personal information MD is missing from the dropdown box. Yes the state MD for Maryland is not a choice as a place to live in MetroPCS’s world.
So after ½ hour fighting with the automation attendee I get a person who tells me, ‘oh that area code is Baltimore, Washington’, and proceeds to transfer me to another automation attendee. This time I am told my number will port in 24hrs??? What number? I haven’t signed up yet? You haven’t identified my city and state to bill me. And, I haven’t given you a payment method? — Thank you good bye, and you hang up on me again.
This is the abbreviated version of events in reality this was almost an hour of my life trying to explain none of what the helpful customer service person was saying was available for me to select. I was trying to add my personal information and the choices on the site I needed were not available and Baltimore Washington is not a correct city and state combination for my area code.
So I called back and after the round robin with automation attendee again, I never got to another real person. This is around the 2 hours of my life wasted of trying to purchase your service. I am returning the phones tomorrow — learned my lesson about your broken service. Kind of glade I learned now before I needed to depend on your wireless service.
— Thomas C. Keys this is a note to you, up your game, as an investor I am dumping any stock that is associated with this company. Get a hold of your poor processes and get your systems in line. Your people are poorly trained and your process created a failure of a ten minute process. If your team is not smart enough to come up with how on their own copy a successful organization. Take a look at how Virgin signs up customers and answers their phone it’s worth the extra 10 dollars a month.