Monalisa Wellness Center and Spa

i agree with the other reviewers, they dont have anyone at front desk and they dont have anyway to contact them if there is no one there. i too, had to wait 30 mins BUT when i finally did see my MT, she was freaking AMAZING.
i booked a 90 minute session with Brittnee. Yes, she was running late but i did book the appt the night before because of an injury i got the day before.
I have had a LOT of massages, from four seasons to massage envy and Brittnee gives one of the BEST massages i have ever had. i could barely twist my body and as i am sitting here writing this review, i am 85% better. She did trigger point and deep tissue and i feel so much better.
i gave this place 4 stars because the ambience of the place is nice, Brittnee herself deserves 5 stars but i do subtract one star because of their lack of customer service and the fact that other people have written about it and they haven’t fixed it.
i highly recommend Brittnee tho!!!

I went here with my husband as a part of his birthday gift. I used a groupon deal but before I bought the groupon (because I’ve been burned by business before) I called ahead and asked if everything on the groupon deal was legitimate and we would get everything promised.
The girl on the phone (can’t remember her name) was very sweet and confirmed they knew everything promised and would deliver. Needless to say, they delivered. My husband and I arrived for a couples massage with hot stone added in and we loved it. The guy I had wasn’t the most talkative or friendliest but he gave a good massage. My husband claimed his massage was the best one he ever had! That was saying something because his mother is a masseuse. I was pleased because I was more worried about him getting treated well.
The only issue was our appointment started about 15 mins late but when I asked the woman at the front if we would still be getting the entire hour and she reassured us, noting it down on paper so it wasn’t just our words against theirs. We received the entire hour and had a wonderful time.

Worst customer service ever! Website was down so had to call in to book appt… took 10 phone calls on a Tuesday morning to get someone to answer the phone.
On day of appt, no one was at the front desk to greet customers-​they simply left out a sign saying someone would be back shortly and DO NOT YELL for service in all Caps.
I waited for over 30 minutes past my appt time (which I was on time for) but the entire time could hear laughing and talking voices from the back. Even called the main number 13 times from the waiting area. No one answered. Gave up and left with no service.

I purchased a couples massage through Groupon for me and my mother. We were in Dallas for the week and I thought I would TREAT her to a massage. Had I known I would have received the HORRIBLE service and COMPLETE LACK of professionalism from Jaired, I would have NEVER even WASTED my time.
I should have accepted the reviews I read previously as the complete truth. I should not have assumed that they were merely a bad experience for one person who is just too critical.
My mother and I arrived to this location, filled out our paper work, and after waiting 15 minutes into our scheduled appointment, we realized something was not right. After approaching Jaired about the hold up, he finally admitted that Amy had not come to work yet («toooootally professional-​and this was one of the things I ignored in the reviews). This was an issue, because my mother and I were only in town for a professional conference (therefore a massage was much needed), but she had to return to the conference right after our massage. As my mother attempted to question Jaired about this, he displayed just how rude and unprofessional he could be as well! (I read that in the reviews). In addition to his rudeness, he was visually unkempt in his appearance and looked greasy and like a weird pedophile. After all of this, I had NO intention of letting this man touch myself or my mother. He also did not want to offer HELPFUL assistance when we requested information about the owners/​managers of the establishment to discuss our discontent. Instead, he was highly sarcastic and very short. he didn’t want to give a business card, he did not tell us when the managers would be in, we were told we’d have to call, etc.
I would NEVER return here to deal with this horrible excuse for service. Therefore, if I had to rate our massages, it would be ZERO, because WE DIDN’T GET ONE! If I had to rate my experience, it would ALSO be a ZERO! I can’t believe I put up with this.
One last thing, this occurred back in June I believe and as pissed off as I was, I didn’t feel like wasting energy writing a horribly true review, but after receiving an email from them asking me to take a survey (4 months later…) I thought, why the heck not. Also, I ONLY signed up for Unilocal to write this review. THAT’S how bad my experience was.

Odd massage, place is bizarre.

I found this place on groupon and must say this was the best deep tissue massage I’ve ever experienced! They were able to fit me in for an appointment an hour after I called and Jaired was my therapist. I thought his technique was very unique and simply amazing and this is coming from someone with chronic back issues. If you are a modest person then he may not be the right therapist for you but I thought he was very professional. He did spend some time on my bum, which I was pleasantly surprised as most therapists completely neglect the gluteal muscles. I would suggest that if this makes you uncomfortable then you should indicate that you would prefer this area be avoided on the sheet you fill out when you arrive that asks if you would like any areas avoided. Anyway, I will definitely be going back!

I found them on groupon and called before purchasing to see if they had availability that same day. She fit me in and honored the groupon rate without me having to actually buy it from the groupon website. They were a bit late beginning the massage but overall, I was very happy with the service. I was initially concerned after reading the reviews, however, I did not have the negative or inappropriate experience others had. I did see the massage and hold others described but I found it to feel very pleasant. The room was cozy with a faux fireplace and soft music. All in all, it was a great service for the money and I would go back.

I’m just gonna start off with the management with this place effing SUCKS. My sister and I scheduled an appointment TWO weeks ago and our massage was supposed to be today at 5 but they called us in the morning and asked if we could reschedule for 3:15 but we couldn’t because we had plans. So they said they’d give us a call back. 2 – 3 phone calls later of going back and forth with rescheduling, the fucking guy says «we can’t take you guys until march 3» WTH??? How are you gonna call the day of and reschedule with us last minute when we called 2 weeks in advance??? Totally pissed us off! I think it’s bullcrap. I got a deal with groupon for this place and I’m not even going to give this place a chance, I’m just gonna a refund. After reading other reviews, they seem to give shitty massages anyway.

I have had a couple of massages with Lisa and she rocks!!! I felt like she understood the muscles and worked with me on some injuries. She has done deep tissue and hot rocks on me and both were good massages. I have given a couple of gift certificates to friends for birthday presents and they have been very happy also. Nice soothing environment and no trying to up sell.
Lisa has a client in me…

I got a groupon for this place and received the worst massage of my life (seriously).
The male therapist’s deep tissue massage mainly consisted of him holding my body, lathering my skin with oil, and rarely massaging deep tissue. I just had no idea what was going on. When I asked, the response was that the holding would make the deep tissue massage less sore. The massage was so worthless that I wanted to just up and leave after 30 minutes. I felt so agitated and annoyed. If I wanted someone to rub lotion on my back, I would have found a bimbo on the beach. Furthermore, the masseur left for a good 10 minutes during the massage (for God knows what) and did not compensate for the time.
Absolutely atrocious.

I got a coupon from
for $ 25 for 60 minutes hot stone or swedish massage and thought this would be a good time to expereince hot stone massage I have never had before. Despite starting from the wrong foot with the appointment booking, the massage I received from Lisa was great! She apologized for the confusion and inconvenience during booking, and gave me a 2^nd massage half off! This is not only a great deal. Lisa gives full attention to the areas she feels needed the most! I am going back for sure. This was one of the best massages I have ever received.
It was easy to find the place, probably because I kind of knew the area. If you are going South on Inwood you will see the 5 stroy building on your left. There is a scholl across the street. Starbucks is busy and the drive in is tiny, so you can turn before Sturbucks to your left and drive around. If you passed Willow — you went too far.
By the way, Groupon is doing great deal right now $ 35 for 1 massage, $ 65 — for 2, and $ 90 for 3!
I don’t know other therapists, but going back to see Lisa! By the way, they have great packages and monthly discounts!
Enjoy it!

When you tr y to schedule an appointment, you will get their voicemail. I kept getting the voicemail so I just left a message. They called me back in a few hours.
My husband, friend, and I love massages. We have been to numerous places here in Dallas and never had a bad experience. When this place was on one of those daily deal sites. I was excited at the awesome deal: $ 19 for a $ 75 value! So we bought the one hour swedish massage coupons. But after our experiences here… even $ 19 was too much! WOW!
The three of us received our worst massages here!!! We all left this place mad. My husband and I had a male masseuse. He didn’t pay much attention to my husband compared to the massage steps I received. Also, when he was done he didn’t tell my husband he was done and just left the room. He didn’t offer him water as most places do. All that is fine but the massages were terrible too. We both felt ready to get off the table and leave during the massage because the massage was weak and half the time we were being held instead massaged. Seriously, the rhythm was massage then hold. massage then hold… He held our head for the longest! haha… We really wasted our hour here. I wondered if it’s because we used our coupon, if the guy was just inexperienced, or if we were just unlucky with this masseuse. Then I talked to my friend who went at a separate time. I didn’t tell her I didn’t like it until I heard her opinion… and guess what? My friend who received her massage from an older lady said she pretty much was just applied with a lot of massage oil and had her worst massage ever too. She emailed them and received her refund. I should have done the same thing!

I receive a great massage and have rescheduled for a follow-​up. I ran into some obstacles with some scheduling and such, but they were willing to work with me and correct their mistake.

I bought a few Living Social coupons for 60 minute deep tissue massages. When I tried to schedule an appointment, I kept getting their voicemail. But after leaving a message, they returned my call in a few days, and I was able to schedule for the day and time I wanted.
My only complaint– this place is hard to find! There is no sign for the office that is visible from the street, so if there is one, I completely missed it. I had to park in a nearby shopping center and call them to ask where they were located. So, FYI– they’re located in a large, unmarked, white building right behind a Starbucks. Their office is on the second floor.
The waiting room is a darkly lit, peaceful area with a small waterfall to the side and soothing music playing. There’s no reception area, but someone immediately walked in to greet us and had us fill out some paperwork. Then, we were taken back to individual rooms for our massages. My masseuse went over my problem areas, and she did a wonderful job focusing specifically on those areas throughout the entire massage. It felt incredible!
What’s great is there is no up-​charge for a deep tissue or any other kind of massage. Normally, it costs $ 75 for a 60 minute massage, whether it’s Swedish, deep tissue, stone therapy, accupressure, etc. They offered us a $ 35 deal for our second appointment, so we couldn’t pass it up! We had to pre-​pay for the appointment, but they would have honored the deal even if we called later.
The whole experience was very peaceful and relaxing, and more importantly, my masseuse did a great job. I’m looking forward to coming back!